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Hilton Tokyo

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3,961 Reviews from our TripAdvisor Community

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Showing 2,741: English reviews
Wayzata, MN
Reviewed 17 October 2015

My wife and I made this hotel our home base during a recent vacation trip to Tokyo. The hotel is about a 10-15 minute walk from Shinjuku Station. We arrived at the station directly from Narita on the express train which was perfect for two very jet-lagged travelers. We arrived late at night with large suitcases so opted for a...

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Helpful?
Thank mrfargo2
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. The hotel is conveniently located to Shinjuku station either by a 8 minute walk or a quick ride in our complimentary shuttle bus, and there are...

Los Angeles, California
Reviewed 17 October 2015

My wife and toddler son were visiting Tokyo for the first time for a four night stay. After reviewing many many hotel reviews and asking friends for a recommendation we selected the Hilton Tokyo. We could not have been more pleased with our choice. The hotel was modern and well kept. We reserved a King Executive room with a city...

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Thank SoCal310
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo and that you were able to enjoy our room. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. I appreciate you personally recognizing staff and we hope that you...

Cebu, Philippines
Reviewed 17 October 2015

This Hotel is located in a Business district. There is a shuttle bus that provides service from Hotel to Shinjuku shopping district. The hotel room is very nice and clean. Staff is very helpful. However, the 5 Star hotel lacks basic comfort in Lobby like a Lounge. Nevertheless, service is excellent.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert V
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo and that you were able to enjoy our rooms and convenient location. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with...

Seattle, Washington
Reviewed 17 October 2015 via mobile

Can't say enough good things about this hotel. Stayed in a junior suite Executivelevel 38th floor with city view. From the moment we arrived bell hop, front desk staff most friendly. We hosted a small catered dinner party in our suite and room service kindly provided all the the tableware and barware. The Hilton also provided free 3 hour parking...

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1Thank Brian A
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying with us at the Hilton tokyo. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. Guests comments are always a great way to improve and reward our team and services. Our hotel is now in the TripAdvisor Hall...

Australia
Reviewed 17 October 2015 via mobile

Recently stayed at this establishment for a week. Have previously stayed here multiple times and like its proximity to Shinjuku. A shuttle bus is available every 20mins but the walk (10mins) is also a very easy one. Hotel was at capacity during our stay due to some holidays around Asia as well as a public holiday in Japan. I would...

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Thank Bradley L
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking the time to write a very detailed feedback regarding your recent stay with us. I am disappointed to read your experience in the Marble Lounge. I completely understand your disappointment as this is certainly not an indicative of Hilton's usual high standards. I also would like to thank you for your commendation and kind words towards...

Vancouver, Canada
Reviewed 17 October 2015

As always my stays at the Hilton Tokyo have been amazing. My last review gives great detail to my first (and continually ongoing) experience at the hotel, this review will cover my Executive Room upgrade and the benefits that go along with it! This review is a little late and I do apologize! It was written right after my stay...

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Helpful?
Thank Dave M
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying with us at the Hilton Tokyo, and thank you very much for taking your valuable time to give us your thoughts. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to...

Reviewed 17 October 2015 via mobile

From start to finish the hotel and staff were excellent. We arrived at 6am by the airport limo bus from Haneda right to the hotel door. We were there well before check in (2pm) but the front desk were very accommodating and helped us secure a room by 11 and gave us access to the executive floor for some breakfast...

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Helpful?
Thank Sarah C
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking the time to provide us with your detail feedback. And Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Relax in one of the 809 modern Japanese style rooms and suites at Hilton Tokyo, and admire stunning...

Reviewed 16 October 2015 via mobile

Stayed here as part of a package tour, but we booked one night on our own before the tour. Rooms are comfortably large, with safe and water boiler. We had requested 2 twin beds. Our guide subsequently told us twin beds are the norm in Japan, but the Hilton was out of twin rooms, so they installed a roll-away bed...

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Thank Boston T
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you very much for staying with us at the Hilton Tokyo, and thank you very much for taking your valuable time to give us your thoughts. Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton...

Sydney, Australia
Reviewed 15 October 2015 via mobile

Stayed here and had a conference on site in September .. It's the Hilton experience which means good service , nice sized rooms but you pay for it .. So a good base but head out of the hotel more reasonably priced meals and the bar on Level 2 could do with some more better bartenders ..

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Thank Jt2323
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

It is our greatest pleasure to know that you have enjoyed your stay. Also we would like to thank you about your comments regarding our “service” each property in the Hotel. For us its always important that what our guests thinks in order for us to improve and we will continue doing so in the future. We certainly hope you...

Danville, California
Reviewed 15 October 2015

The rooms were a good size and very clean. The lobby was nice and all the elevators worked! The restaurant was terrific for breakfast, we didn't eat there for dinners. The location was well located, walking distance to the train station, shopping and many good restaurants. But the best thing about the Hilton was the staff. They were always friendly,...

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Thank DanvilleRuss
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Our hotel is now in the TripAdvisor Hall of Fame! Our staff takes great pride in offering an exceptional guest experience and being recognized with the TripAdvisor Certificate of Excellence for outstanding...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: ₹ 16,165 - ₹ 54,647 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Expedia, JAPANiCAN, Cheap Tickets, Ctrip TA, Agoda and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are the quietest”
  • The rooms are bright and modern
  • King bed
  • coffee / tea service
 of 5 bubbles MunichEricJ, 25 Mar 2017 | Read review
“Everything above 20th floor is OK”
 of 5 bubbles 414allar, 22 Mar 2017 | Read review
“Exec lounge floors are a worthwhile splurge”
 of 5 bubbles kandk_canada, 10 Mar 2017 | Read review
“Choose higher floor for nice view”
 of 5 bubbles MarinaDelRey335, 4 Mar 2017 | Read review
“high floor for a beautiful view”
 of 5 bubbles eelizabethh, 21 Feb 2017 | Read review
5 of 5