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Hilton Tokyo

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3,955 Reviews from our TripAdvisor Community

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Showing 2,737: English reviews
Sturgis/LaGrange, United States
Reviewed 28 April 2015

The staff at the Hilton typified Japanese focus on every detail important to a traveler. The room met all of our needs as a center to visit friends and was exceptionally convenient to public transportation. The Executive Lounge was very good and on the last night of our reservation, we were invited to a VIP lounge on the same floor...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Douglas H
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for choosing to stay at Hilton Tokyo and we are glad to hear that you enjoyed our Executive Lounge facilities along with the usual warm, welcoming, and efficient service that Japan is so well known for. We certainly hope you will stay with us again on your next visit to the city. With Thanks Nathan Cook...

Sydney, Australia
Reviewed 28 April 2015

My feelings of this hotel were mixed, some of which were due to cultural differences (see below). The service was excellent, the breakfast buffet delicious (both Western and Japanese options were great), the room clean and spacious, the gym had lots to offer. The lifts were slow at peak times but the hotel was full to capacity when I was...

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Helpful?
2Thank Bonenomad
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for providing a detailed account of your stay with us at Hilton Tokyo, we are delighted to hear that you enjoyed your time with us and I appreciate your feedback about the facilities. We are pleased to also advise our guests that from 01 May 2015 Hilton Tokyo now has a complimentary WIFI service for all...

Krabi Town, Thailand
Reviewed 28 April 2015

We stay 4 night in this hotel. Nothing to complain. We was upgrade from deluxe room to hotel suite all of us , 3 rooms. The room was very well design, modern style with transparent bath room , that's very romantic for young couple. Breakfast line was big and serve with good ingredient. Of course, lot's of tourist but many...

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Helpful?
2Thank prkh1
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your generous feedback about the hotel and we appreciate you choosing to stay with us for 4 nights during your trip to Tokyo. Our team are always more than happy to assist our guests with their stay, whether it be storing luggage, or providing information on local tourist attractions. We are delighted that you enjoyed...

Sydney, Australia
Reviewed 28 April 2015

We stayed for our last night in Tokyo. I have to say that proximity wise I would prefer the Ginza or Shibuya, as Shinjuku station is a hike with bags in tow. When you do get out though the area is peaceful and lovely. The lobby area is lovely and well appointed. The concierge was helpful in making reservations for...

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Helpful?
1Thank Natalie M
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your review of Hilton Tokyo, we appreciate you sharing your experience with us and other travelers. We hope you will choose to stay with us again on your next visit to the city. With Thanks Nathan Cook Director of Operations

Reviewed 27 April 2015 via mobile

This Hilton was amazing! Thank you Hilton for the upgrade to the executive suite!! You made our family vacation. The staff in the executive lounge was great. After meeting you once..they welcome you every other day with a familiar welcome and asked about our day(in English) which they all spoke very well! Can't wait to come back for 10 days...

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Helpful?
2Thank Joshua S
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your kind comments about our Executive Lounge team and we are glad to hear that you enjoyed your stay with us. We sincerely look forward to welcoming you back again to Hilton Tokyo sometime in the near future. With Thanks Nathan Cook Director of Operations

United Kingdom
Reviewed 27 April 2015

We stayed at the Hilton Tokyo for 3 nights in April 2015. It was our first time to Tokyo and we wanted to stay in the Shinjuku area. We caught the friendly limo bus service from Haneda and arrived at around 9am. We couldn't check-in as it was too early and were asked to come back as late as possible...

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Helpful?
4Thank Tink1987
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for providing a detailed account of your stay with us at Hilton Tokyo, we are delighted to hear that you enjoyed your time with us and found the accommodation and transport facilities to your satisfaction. Tokyo is currently experiencing high occupancy levels and we will do our best to accommodate our guests with an early check...

Wellington, New Zealand
Reviewed 27 April 2015 via mobile

This is a lovely property, but the service I experienced here was nowhere near what I would expect from a Hilton. It was, for some reason, shabby. My room wasn't serviced during my two day stay. I don't know why - but certainly no one at the hotel took any action about it. The real let down was, however, service...

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Helpful?
5Thank ashtalks
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for sharing your feedback about your stay and I apologize that we were not able to provide you with a satisfactory stay here at Hilton Tokyo. I would be more than happy to assist you with your next stay if you could kindly contact the hotel at TYOHI_Tokyo@hilton.com with your reservation details. On behalf of the...

Singapore
Reviewed 26 April 2015

I’m sure many of the travelers to this hotel are business travelers, but without a doubt having spent a good amount of time in the lobby, there’s also a sizeable portion of folks there for sight-seeing. With this taken into consideration, I was surprised at how unhelpful the concierge was in helping us out. Take, for example, their helping with...

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Helpful?
5Thank sqchristensen
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Firstly, thank you for choosing to stay at Hilton Tokyo, we appreciate you have a choice. With regards to your Concierge experience, you will be pleased to know that we now have an updated map of the Shinjuku area, however all of the maps we have outside of this, including the one you refer to, are provided by...

Wichita, Kansas
Reviewed 26 April 2015

I stayed four nights here with my family in a tower suite. Terrific stay! The staff -- from the check-in agent to the bellman to the concierge -- were incredibly friendly and helpful and went out of their way to accommodate us and make us feel welcome. (Why can't it be more like this in USA?!?). The room was quite...

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1Thank WorldTraveler4500
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest We are delighted to read that you enjoyed your stay with us including the accommodation, breakfast, and fitness facilities. We appreciate your loyalty and look forward to welcoming you back again on your next visit to Hilton Tokyo. With Thanks Nathan Cook Director of Operations

Bangkok, Thailand
Reviewed 25 April 2015

Let's do it fairly, the price is not cheap at all, but the room, is just usual, furniture far from being impressive, the window, you can just open half of it.... In my vie, it is a massive hotel with no personal touch, there are too many people at the lobby, waiting long to get their service and the worst...

Review collected in partnership with Hilton Hotels & Resorts
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3Thank Tomi H
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for taking the time to write to us and it is disappointing to hear that you were not satisfied with your stay. As is common practice each day we make market comparisons to ensure we are offering competitive pricing although I appreciate we cannot satisfy everyone's needs in this area. Thank you for sharing your honest...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: ₹ 16,695 - ₹ 53,359 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Expedia, Booking.com, JAPANiCAN, Agoda, Ctrip TA, Cheap Tickets and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Everything above 20th floor is OK”
 of 5 bubbles 414allar, 22 Mar 2017 | Read review
“Exec lounge floors are a worthwhile splurge”
 of 5 bubbles kandk_canada, 10 Mar 2017 | Read review
“Choose higher floor for nice view”
 of 5 bubbles MarinaDelRey335, 4 Mar 2017 | Read review
“high floor for a beautiful view”
 of 5 bubbles eelizabethh, 21 Feb 2017 | Read review
“High Floor to get a better view”
 of 5 bubbles chrisbZ4595QA, 20 Feb 2017 | Read review
5 of 5