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Hilton Tokyo

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4,055 Reviews from our TripAdvisor Community

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Showing 2,821: English reviews
Basel, Switzerland
Reviewed 15 June 2015

I spent 6 nights in this hotel. The hotel is typically a chain hotel. My overall rating will be between 3 and 4. The hotel is not far from the Shinjuku station. There is an airport shuttle bus (called Airport Limousine) from the Narita airport to the hotel (final station after Shinjuku), cost 3’100 ¥ one way Tickets are available...

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Helpful?
1Thank Fae_55
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your personal feedback about your stay at Hilton Tokyo, and I certainly hope like many of our guests we will be able to deliver an improved experience on your next visit to us here in Tokyo. We look forward to welcoming you back again to Hilton Hotels & Resorts. With Thanks Nathan Cook Director of...

Scottsdale, Arizona
Reviewed 14 June 2015

I had a very nice stay at this hotel while in Tokyo on business. I gave it 3 stars because although I have no complaints, I can't say that I was especially impressed. The hotel has a relatively generic feel, which is not surprising given it is a chain hotel, though I don't think it has to be that way....

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Helpful?
Thank hikingyogini
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your detailed review and I am glad like many of our guests that you were also able to enjoy our facilities including the new restaurants on the 2F of the hotel. We always aim to deliver our guests a great experience here at Hilton Tokyo and we appreciate your generous feedback. On behalf of the...

The Netherlands
Reviewed 14 June 2015

Hotel room very comfortable , clean , full amenity very good Hotel shuttle bus service Hotel swimming pool is good as well , all staff very helpful the area not too far from the center but you have to walk a bit if you would like to find local restaurant around there , from Shinjuku statin will by walk about...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Vicky w
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your review of Hilton Tokyo, we appreciate your kind comments about the team and of course the facilities at the hotel. Our complimentary shuttle service to Shinjuku station every 20 minutes also receives great feedback, and as many of our guests know it is only a short 10min walk from the hotel as well. Thank...

Armonk
Reviewed 14 June 2015

The Hilton is a modern looking, clean and spacious hotel. The room is decent size for Tokyo - not huge but not tiny. The bathroom is a bit small but the shower opens to the room giving it a less clastrophobic feel. The bed is comfortable and breakfast was good. There's free wifi but it can get slow at peak...

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Helpful?
1Thank orrdin
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your feedback about Hilton Tokyo, we appreciate you sharing this with us and other travelers. We hope you will choose to stay with us again sometime in the near future. With Thanks Nathan Cook Director of Operations

Tokyo, Japan
Reviewed 14 June 2015

History: Originally built and opened in 1984. Superbly well maintained and renovated. Location: Near Shinjuku Ward government buildings in relatively quiet part of Shinjuku. Still convenient for business, restaurant, recreation and other Tokyo centric activities. Interior Decor: Well maintained and inviting atmospheric lobby/lounge with 21st centuryt look. Guest room I stayed features Hilton standard furnitures for Junior Suite rank. Extra...

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2Thank setotravel
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Firstly, as an HHonors Guest, thank you for choosing to stay with us here at Hilton Tokyo. We are extremely grateful for your detailed review of the hotel and are delighted to hear that you enjoyed your time with us and were able to also enjoy one of the hotels junior suites. We certainly hope you will choose...

Tokyo Prefecture, Japan
Reviewed 13 June 2015

Just moved to Tokyo a week ago and my company has me at the Hilton Tokyo. Excellent hotel with very helpful staff. I don't speak any Japanese what so ever so was a little reserved as to how I would do at hotels in Japan but, this experience has been a wonderful one to begin with.

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Helpful?
Thank caankitajn
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your generous review and we certainly hope your stay at Hilton Tokyo is an enjoyable one. Tokyo as a city is a fantastic place to explore and we certainly hope you will enjoy your time in Japan. With Thanks Nathan Cook Director of Operations

Sydney, Australia
Reviewed 13 June 2015 via mobile

Staff were great but it's getting a little worn. Last came here 5 years ago and don't think it's had much done since. Breakfast spread is great but don't forget to purchase breakfast tickets when you check in or it's a little expensive. Overall an ok stay

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Helpful?
Thank Anne B
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your feedback, we appreciate you taking the time to share this with us and we certainly hope you will choose to stay with us again on your next visit to the city - we also highly recommend our new executive rooms with access to the lounge should this be an option for you to consider....

Reviewed 11 June 2015

Stayed at this hotel for 3 nights. Lobby was not as busy as some reviews have stated. All staffs are able to speak English and they are very efficient. Airport Limousine Bus stops right at the hotel. Wifi is included in rooms and public area. Shuttle bus service is very useful as well and run 3 times per hour.

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Helpful?
2Thank poonie17
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your factual review, we appreciate you sharing these important points with other guests and in particular the Airport Limousine Bus service from the airports is the most convenient and cost effective door to door service! We hope you will choose to stay at Hilton Tokyo again. With Thanks Nathan Cook Director of Operations

Mexico City, Mexico
Reviewed 11 June 2015

My family and I stayed here for 6 nights in a junior suite. Three individual beds with one bathroom, two closets and a small living room on the 38th floor (amazing view). The staff was always incredibly helpful and kind. Breakfast was great, they had both the Japanese choice or the Western choice. Shinjuku is a trendy neighborhood, but it's...

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Helpful?
2Thank NataliaMejia
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for choosing to stay with us for almost one week, we appreciate having our guests use Hilton Tokyo as their base for sightseeing around the city. We are delighted to hear that you enjoyed your time with us and also found the hotel conveniently located to the Tokyo Metro subway system. We hope to welcome you...

Washington DC, District of Columbia
Reviewed 9 June 2015

We booked an executive room here. The executive lounge was sub-par even though it was still fine. It could be ramped up easily with better / fancier / more extensive food throughout the day. The view in the lounge is pretty good at sunset. The breakfast in the main restaurant again can be ramped up with some tender loving care....

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Helpful?
2Thank jgallag
Nathan C, Manager at Hilton Tokyo, responded to this review

Dear Guest Thank you for your feedback, we appreciate you taking the time to share this with us and I certainly hope that we can provide you with an improved experience on you next visit to Hilton Tokyo. With Thanks Nathan Cook Director of Operations

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: ₹ 16,845 - ₹ 44,509 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ring the hotel prior to arrival and request a nice room”
EnjoyEating88, 18 Apr 2017 | Read review
“Try for the higher floors”
suprasad1952, 18 Apr 2017 | Read review
“Higher Level floors”
cbed90, 16 Apr 2017 | Read review
“Higher Floors have some great views of the city”
karunnikhil, 15 Apr 2017 | Read review
“high floor away from elevator for quiet”
brian790, 15 Apr 2017 | Read review
5 of 5