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Hilton Tokyo

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3,955 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Tokyo
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Showing 2,737: English reviews
sydney
Reviewed 10 July 2015

For a family of 3 we had a Junior Suite which was very large by any standards, let alone Tokyo. The room was very well appointed and had a good view (32nd floor) and was a very reasonable price for what it was. The wi-fi was reliable and fast. Breakfast was included which was of a good standard for a...

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4Thank SydneyFlash
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your feedback and we appreciate the fact that you used our hotel facilities and breakfast. We are delighted to advise you also that from May 2015 Hilton Tokyo now has a complimentary WIFI service for all of our guests as a standard throughout the hotel, including our guest accommodation areas. Thank you once again and we hope...

Reviewed 9 July 2015 via mobile

If you want to be at the center of it all, the Hilton Shinjuku is perfect for you. There's so much to do and see in Shinjuku. Not to mention, it's very close to Shibuya. The concierge was incredibly helpful, even going as far as printing out a map for me and marking the route I should go. I couldn't...

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2Thank Tara T
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location which is located to Shinjuku station either by a 8 minute walk or a quick ride in our complimentary shuttle bus, and there are many amenities nearby too. I am glad to read that our team were able...

Macomb, Michigan
Reviewed 9 July 2015

My stay was quite nice starting with the welcome email with description on taking the airport limo bus to the hotel. The service is impeccable. Every individual that I came across were outstanding. Rooms are very clean, modern and comfortable. Breakfast buffet is great, lots of choices for even the pickiest of eaters. The pool and gym are also very...

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Thank Sheila G
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for returning to Hilton Tokyo and we very much appreciate your detailed review of the hotel. I am delighted to hear that you were satisfied with the room and that you also enjoyed our breakfast experience. We certainly hope you will choose to stay with us again on your next visit to the city.

Ephrata, Washington
Reviewed 9 July 2015

Stayed 5 nights on a family trip. The staff was incredible, always available to provide help or offer a suggestion. We had a 1:00 am flight out and the hotel let us check out at 9:00 pm, not a lot of hotels would have done that - I know it depends on occupancy but i think a lot of hotels...

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1Thank CPickeral
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Our hotel is now in the TripAdvisor Hall of Fame! Our staff takes great pride in offering an exceptional guest experience and being recognized with the TripAdvisor Certificate of Excellence for outstanding...

Houston
Reviewed 9 July 2015

It was my second time staying at this Hilton property and it was just as good as the last time. Upon check-in, I was upgraded to an Executive Suite as a Hilton blue member...essentially I have no status, but it was a nice surprise. The room entitled me to breakfast each day in their Honors Lounge as well as drinks...

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1Thank TravelGuyToo
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

We are delighted to hear that you chose to stay at one of our executive rooms and enjoy complimentary access to the executive lounge. Thank you for your review and we are delighted to hear that you enjoyed the hotels facilities, including our new restaurant at Tsunohazu Dining on the 2F of the hotel. The hotel is conveniently located to...

Melbourne, Australia
Reviewed 8 July 2015 via mobile

I had the pleasure of staying at the Hilton Shinjuku for 4 nights with my sister. Situated in the hotel district, it is walking distance to Shinjuku itself and the main train station. If walking is not an option, the hotel offers complementary shuttle buses to the station, however we did not use this service. We stayed in a standard...

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1Thank Bunnikins24
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your detailed review and comments about the hotels location and complimentary shuttle service. I am delighted to hear that you were satisfied with the bed and that you also enjoyed our breakfast selection although I apologize that your experience in our breakfast members wasn't to your satisfaction. I do however appreciate your kind comments and we hope...

New Jersey
Reviewed 8 July 2015

Stayed here for 5 nights with my family for a vacation in Tokyo. The hotel customer service is outstanding with staff that are always professional, pleasant, and willing to assist you at all times. I will have to single out one of the Concierge staff Mariana, who went out of her way to make my family and I stay most...

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1Thank sn375
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo and that you were able to enjoy our Junior king suite room and access to the pool. Thank you also for your kind comments about our staff, we will be sure to pass this on to the Concierge staff Mariana. Japan in...

Pasig, Philippines
Reviewed 8 July 2015 via mobile

Physically good hotel and rooms. Small bathroom with good lighting. Nice and attentive bilingual staff. So so breakfast, nothing great. Odd thing is there is no complimentary bottled water. Long line waiting for the free shuttle. The hotel restaurants are rip offs and the closest place to eat is dennys and starbucks. There are a lot of people in tokyo...

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1Thank A C
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking the time to provide us with your feedback. I apologize that your experience in our shuttle bus service and restaurant wasn't to your satisfaction. Feedback is an essential part of our efforts to continuously improve our many kinds of our service. Be assured that all feedback is taken very seriously and shared amongst the management team...

Singapore, Singapore
Reviewed 8 July 2015

Stayed here for 3 nights as i was in Tokyo for a conference. First and foremost, check-in was a breeze and i felt welcomed as the customer service there was top-notch. Within 5mins after a call to the front-desk, i was changed from the non-smoking room to a smoking room. The view from the room was fantastic as i stayed...

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1Thank Deen_Singapore
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your room, the views, our breakfast offering, and the service provided by our front desk team. We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales...

Cambridge, Canada
Reviewed 8 July 2015

i found this hotel to be superb for my tastes and needs when travelling on business. Check in was a snap, largely due to Hilton's online check in capability and my room was ready and superbly clean and well laid out. I have stayed for 5 nights wondering if I could find something "wrong" with this property and came up...

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1Thank GorillaMan1959
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this review

Thank you for your review and we are delighted to hear that you enjoyed the hotels facilities, including the your room. The hotel is conveniently located to Shinjuku station either by a 8 minute walk or a quick ride in our complimentary shuttle bus, and there are many amenities nearby too. We appreciate you choosing to stay at Hilton Tokyo...

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Staying in Shinjuku

Neighbourhood Profile
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Metropolitan Grill
Metropolitan Grill
Cuisines: Steakhouse, American, Seafood, Australian
Dynasty
Dynasty
Cuisines: Chinese
Dynasty
Dynasty
Cuisines: Chinese
Junisoh
Junisoh
Cuisines: Japanese, Sushi, Asian, Healthy
Zatta
Zatta
Cuisines: Bar, International, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Price Range: ₹ 16,695 - ₹ 53,359 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Hotels.com, JAPANiCAN, Ctrip TA, Agoda, Cheap Tickets and Jetsetter so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo staff and other travellers.
127 questions
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Questions? Get answers from Hilton Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Everything above 20th floor is OK”
 of 5 bubbles 414allar, 22 Mar 2017 | Read review
“Exec lounge floors are a worthwhile splurge”
 of 5 bubbles kandk_canada, 10 Mar 2017 | Read review
“Choose higher floor for nice view”
 of 5 bubbles MarinaDelRey335, 4 Mar 2017 | Read review
“high floor for a beautiful view”
 of 5 bubbles eelizabethh, 21 Feb 2017 | Read review
“High Floor to get a better view”
 of 5 bubbles chrisbZ4595QA, 20 Feb 2017 | Read review
5 of 5