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New Sanno Hotel

Certificate of Excellence
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04/06/2017 05/06/2017
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303 Reviews from our TripAdvisor Community

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Showing 285: English reviews
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Misawa, Japan
Reviewed 2 weeks ago via mobile

Most American-style hotel you'll come to while in Japan. Staff is amazingly helpful, polite, and always seem happy to see everyone!! The waitstaff at the restaurants remember us each day and genuinely care about your stay - always asking about plans for the day, etc. Tour assistants are amazing and great help. Room service is delicious, punctual, and amazing staff....

Thank KimJoRo
Ithaca, Michigan
Reviewed 12 April 2017

We spent 3 nights at the Hotel. The rooms were very clean and the staff was very accommodating and very nice. We spent two nights at the hotel, went on a tour of Japan and came back for one night before departure. I would highly recommend this hotel to all DoD personnel who wish to visit Japan.

Thank johnpaulr504
Guam, Mariana Islands
Reviewed 10 April 2017

I spent 8 nights here back in November. This hotel exceeded my expectations since it is catered to DoD persons. The hotel is in a great location and only takes 5-10 minutes to walk to the nearest metro station. The staff are very accommodating and friendly. I would love to stay here next time I am in Tokyo! Only downside...

Thank The Guam G
Reviewed 6 April 2017

I have stayed at this hotel many, many times going back to my first rotation in Japan in the early 90's up to a recent trip for leisure as a military retiree. I always thought how lucky we are to have this as a benefit while in Japan considering a similar "civilian" hotel of this type in Tokyo would most...

1Thank Thomas A
Kauai, Hawaii, Usa
Reviewed 29 March 2017

Coming from Hawaii, where tourism is the number one industry, I am exposed daily on hospitality staff providing exceptional service. I was very pleased with the service and Aloha that all staff provided. This is from being greeted daily by the security guard, doorman/bell hop, front desk, housekeeping and restaurant wait help. We stayed in the hotel for 3 nights...

Thank Placido V
Saint Louis, Missouri
Reviewed 23 March 2017 via mobile

Staying here for a family visit and it is perfect! Really nice accommodations in convenient location. The gym is well appointed (but only two sets of dumbbells and no barbells), the pool/sauna area is spacious, and the restaurants are good and affordable. While here, we visited the Disney parks and the drive was easy and not too far (no more...

Thank There_Kare_Goes
Reviewed 21 March 2017 via mobile

We had a sudden urge to go and try see Cherry Blossom. We called the New Sanno hotel(look at the website and schedule when to call). Thank goodness there is available room. Initially we booked the Japanese suite (they only have 2) because it's the only available then the Reservations agent transfered us for guaranteed room if we settle "Taste...

Thank Dubhe S
Richmond, Virginia
Reviewed 15 March 2017

This hotel is good. It is not five star but you cannot beat the price. The staff is helpful. There are several restaurant choices within the hotel (first floor was the best). The bar was great for American style food if that is what you want. The rooms are dated but clean and well kept. No heated toilet seats (we...

Thank BB55Fan
Biloxi, Mississippi
Reviewed 13 March 2017

Great hotel! Definitely a gem in downtown Tokyo for those eligible to stay. The service was great and the rooms were very clean! The nearest metro stop was about a ten minute walk from the hotel. There are also many restaurants nearby. The food at the hotel bar/restaurant was great.

Thank Sam H
Reviewed 5 March 2017 via mobile

My daughters and I had a great time at the New Sanno Hotel. The customer service was great and the food was good. The pool area was very nice and clean. The downside to this was that even though the hotel room rates are very affordable the tolls for driving there cost over 25USD one way. My friend visited and...

Thank Jerri S

134 photos of this hotel

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Room/Suite (23)
Bathroom (2)
Dining (10)
Hotel & Grounds (20)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
View from Room (3)
Other (74)
04/06/2017 05/06/2017
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Staying in Akasaka / Roppongi

Neighbourhood Profile
Akasaka / Roppongi
Not so long ago the Akasaka and Roppongi areas were famous for their nightlife, high-class restaurants, bars and clubs. More recently, with the opening of Roppongi Hills, Tokyo Midtown and Akasaka Sacas, the area has declared itself as the most fashionable spot to be seen. The area also hosts the National Art Center and the Mori Art Museum and lots of trendy art galleries.
Explore this neighbourhood


  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel is open only to holders of specific United States Military Identification cards. Please contact the hotel directly for further information. ... more   less 

Additional Information about New Sanno Hotel

Address: 4-12-20, Minami-Azabu, Minato 106-0047, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Price Range: ₹ 2,262 - ₹ 7,886 (Based on Average Rates for a Standard Room)
Number of rooms: 149
Also Known As:
New Sanno Hotel Tokyo, Japan
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Questions & Answers

Here's what travellers have asked, with answers from New Sanno Hotel staff and other travellers.
26 questions
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Questions? Get answers from New Sanno Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Must book advance for weekend and holiday season stay.”
735jurit, 8 Jan 2017 | Read review
“If military or retired...and going with friends...go with the family room...there are two!!!”
Fxemama, 16 Dec 2016 | Read review
“Views are cruddy everywhere I looked so ask for a room away from the elevators but near a water heater.”
AmericanWild, 7 Dec 2016 | Read review
“Be nice to the staff. No tips, just be nice.”
retwahine, 27 Oct 2016 | Read review
“Breakfast buffet was reasonable and kept us satisfied until the afternoon.”
GinaL426, 17 Oct 2016 | Read review
5 of 5