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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,334 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Tokyo
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Showing 757: English reviews
Glasgow
Reviewed 8 October 2015

I've stayed in this hotel 4 times and each times and each time I stay here, I'm as impressed as the last time. The hotel is in a fantastic location, offers great views and has spacious and comfortable rooms. The service is impeccable. Staff can't do enough to help you and the house-keeping standards are phenomenally high. I've already gone...

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Helpful?
Thank endofcity
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear endofcity, Thank you very much for staying with us at Shangri-La Hotel, Tokyo again and sharing your feedback on Tripadvisor. We are glad to hear that you were able to take advantage of our hotel and its location just next to the Tokyo station, and our room and service met your expectations this time too. We very much look...

beverly hills, california
Reviewed 7 October 2015

For us, the Shrangri-La is a huge part of why we love visiting Tokyo! From the beautilul spacious view rooms, to the great pool, to the all too patient and knowledgeable concierge Yoshi - this hotel is 5star perfection. We are tough critics and are always thoroughly pleased with our stay. The staff is helpful and friendly taking Japanese hospitality...

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1Thank inspiregoodBevHil
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear inspiregoodBevHil, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your review. We are so delighted to hear that you enjoyed your stay in Tokyo, and you were able to take advantage of our room, pool and service. Last but not least, thank you also for your positve and kind words about our...

Singapore, Singapore
Reviewed 7 October 2015

This thank you note was long overdue since we were there in May-June 2015 for a 2 weeks stayed for holiday. Everyone was helpful from the bell boys to the receptionist and also folks from the club floor. The concierge was excellent in finding the best foods in town fit within your budget. For restaurants that required reservation way in...

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Thank JA1125
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear JA1125, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your positive review on Tripadvisor.We are delighted to hear that you enjoyed our service during your stay. Moreover, we are happy that you could take advantage of our location which is close to the Tokyo Station. We very much look forward to welcoming you...

Cali, Colombia
Reviewed 2 October 2015 via mobile

We stayed here our first days of our trip and the last night before we headed home. A wonderful hotel in a great location with great and attentive service. You can walk most everywhere, but the best part of the location was the proximity to the central train station. The hotel has over the top comfort with its large room...

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1Thank heidi h
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear heidi h, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your positive review on Tripadvisor. We are delighted to hear that our room, facilities, breakfast, and services met your expectations. Moreover we are glad that you were able to take advantage of our convenient location close to the Tokyo Station. We very...

Brisbane, Australia
Reviewed 2 October 2015

We stayed for 8 nights in a Deluxe King room with a rollaway bed for our 5 year-old son. We found the best rate was through booking directly with the hotel. The king size bed was huge and comfortable. The room was spacious even with the rollaway bed. Great bathroom. Good lighting. Spectacular views. Free wifi. Useful items that I’ve...

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8Thank wal_on_hol
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear wal_on_hol, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your detail feedback on Tripadvisor. We are very much delighted to hear that our hotel, room, and service met your expectations and that that you were able to take advantage of our location next to the Tokyo station. We are looking forward to welcoming...

Richmond, British Columbia, Canada
Reviewed 26 September 2015

From the moment we arrived the entire staff made us feel completely welcome. The club lounge was excellent and the club concierge truly made us feel at home. We are looking forward to returning in a few days.

Review collected in partnership with shangri-la.com
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2Thank Johnny R
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Johnnyrob1, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your valuable review. We are delighted to hear that our Horizon Club services met your expectations. Also, thank you for your positive and kind feedback about our colleagues. We very much look forward to welcoming you back again. Jens Moesker General Manager

Walgett, Australia
Reviewed 24 September 2015

When I arrived at the Shangri La I was unwell and needed a room ASAP. the lady that served us was brilliant, we had to upgrade our room so that I could rest, but that was fine with us and well worth the money. the staff were kind and attentive and can speak great english. I made myself better by...

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Thank Amanda S
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Amanda S, Happy Anniversary and thank you very much for staying with us at Shangri-La Hotel, Tokyo, and sharing your valuable review in detail. We truly appreciate your nice comments about our restaurant Piacere. We are delighted to hear that our hotel's services and facilities met your expectations. We shall convey your kind words to all our colleagues. We...

New York, New York, United States
Reviewed 20 September 2015

This hotel is fabulous. Very quiet and luxurious. If you are looking for a respite from the hustle and bustle of Tokyo, this hotel hits the spot. Not a place for action or exciting restaurants. You can find those all over the city.

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Thank Jimmy B
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear Jimmy B, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your positive review on Tripadvisor. We are delighted to hear that you enjoyed your stay. Moreover, we are happy that you could take advantage of our location which is close to the Tokyo Station. We very much look forward to welcoming you again....

Denver
Reviewed 20 September 2015 via mobile

We stayed here only a single night but that was long enough to realize that this is a wonderful property, well-managed with a great staff. It is easy to speak English and get along here. They could not have been nicer to us. The Park Hyatt is perhaps the gold standard in Tokyo for Americans, but I think you can't...

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Thank MJH161
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear MJH161, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for leaving your review on Tripadvisor. We are thrilled to hear that you enjoyed your stay and were satisfied with our services. Your feedback is valuable as it is one of the best ways for us to understand how we can improve our services. We...

United Kingdom
Reviewed 19 September 2015

Japanese trains are undeniably efficient; however, arriving in Tokyo Station (and not speaking Japanese) can be a terribly confusing navigation of, what is, a rabbit-warren. It is during this moment you appreciate choosing to stay with Shangri La in Tokyo. We were greeted by the very charming Arissa at our carriage door after using the Narita Express following our flight...

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2Thank cwsg
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review

Dear cwsg, Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your valuable review in such detail, and thank you also for sharing your positive feedback about our restaurant Piacere. We are delighted to hear that our room, facilities, and services including Meet & Greet met your expectations. And thank you also for your kind...

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: ₹ 30,788 - ₹ 93,083 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Rakuten, Booking.com, Orbitz, Hotels.com, Shangri-La Hotels and Resorts, Agoda, Ctrip TA, Cheap Tickets and Jetsetter so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan - Chiyoda
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
15 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Horizon Club rooms,includes breakfast,tea/coffee facilities during the day and pre dinner canapes and drinks in the evening.”
 of 5 bubbles Gael7, 22 Mar 2017 | Read review
“Try to get a corner room.”
 of 5 bubbles edgaju, 1 Mar 2017 | Read review
“Our friends tell us all the rooms are great.”
 of 5 bubbles Travelguy1857, 26 Jan 2017 | Read review
“We were on the 34th floor. From the bed, we looked over the whole of the Tokyo skyline.”
 of 5 bubbles lily387, 24 Jan 2017 | Read review
“Good luxury choice”
 of 5 bubbles , 21 Dec 2016 | Read review
5 of 5