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Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
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1,318 Reviews from our TripAdvisor Community

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Showing 750: English reviews
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Singapore
Reviewed 4 days ago NEW

In the Singaporean Gran Turismo's humble opinion, the Shangri-La Tokyo is one of the best hotels in the world. This hotel's architecture; room layout, fittings, and amenities; and location are excellent. However, the one factor that makes me come stay here whenever I am in Tokyo is the peerless service from their staff. Examples of their best-of-class service: (a) their...

Review collected in partnership with shangri-la.com
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Helpful?
Thank SporeanGranTurismo
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear SporeanGranTurismo, Thank you for such an amazing review of our hotel! Very much appreciate you taking the time to highlight your experiences here from the location to the amenities, but we are delighted to learn that it has been our people that have really made the difference for you. Hope that we will have the opportunity to welcome you...

Hamburg, Germany
Reviewed 4 days ago NEW

excellent location..very friendly and professional staff..the room was exceptional..beautiful city view with 'lost in translation' vibe..the bathroom was unique and the bathtub a dream..but the best was the bed..will never forget these pillows..

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Helpful?
Thank heidonsky
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear heidonsky, Thrilled to receive your review, thank you for the excellent rating! We hope to be welcoming you back to Tokyo soon! With best personal regards, Nicholas Liang

San Francisco, California
Reviewed 6 days ago NEW

Tokyo is the best city in the world for 5-star hotels. I have stayed at the Ritz, The Conrad, The Grand Hyatt, The Mandarin, and the Shangri-La. They are all amazing. Really, if you're staying at any 5 star hotel what it comes down to is where you want to be. The Shangri-La is an excellent location for shopping and...

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Helpful?
Thank Chris K
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Chris K, Great to receive such a fantastic review of Shangri-La Hotel, Tokyo! Very much appreciate you taking the time to highlight the location of the property and the helpfulness of our concierge and guest services teams. We hope to have you back in Tokyo and at the Shangri-La in the near future! With best personal regards, Nicholas Liang

Melaka, Malaysia
Reviewed 1 week ago via mobile

Happy to enjoy the famed Shangri-La experience again. Restored my faith in the shangrila brand after the bad one in Shangri-la Suzhou . Pleasantly surprised to note that most, if not all of the staff there spoke impeccable English and offered very professional and personalized service. Special mention for Barty (breakfast Mgr) and Mikey of the ADD restaurant,Ayaka and Yuko...

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Helpful?
Thank Jtan8992
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Jtan8992, Thank you for your excellent rating for your recent visit to Shangri-La Hotel, Tokyo! Appreciate your kind sentiments towards our colleagues in the restaurants and Horizon Club Lounge, delighted to learn that you were well taken care of. However, I am a little disheartened to read about your check out experience, which is certainly not what is expected...

NE US
Reviewed 2 weeks ago

We stayed five nights in the large room overlooking the park. The hotel has a great location right next to Tokyo main train station: easy to get to Starbucks for coffee and easy to wander around nearby department stores. The staff were super attentive and you felt spoiled. The bathroom was large and the towels luxurious. While expensive this was...

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Helpful?
1Thank Richard F
Nicholas L, Resident Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Richard F, Thrilled to receive your excellent rating for your recent stay at Shangri-La Hotel, Tokyo! Delighted to learn that our colleagues managed to spoil you during your visit and that you had the opportunity to utilize our Tokyo Station platform escort services. We hope that we will have the chance to welcome you back to Tokyo in the...

Rotterdam, The Netherlands
Reviewed 3 weeks ago via mobile

Stayed for 3 nights in this nice hotel, which is very conveniently located next to Tokyo station and to the Otemachi subway station. Hotel is on the top floors of the building (direct elevators to the lobby) with nice views over the city. Rooms spacious and very comfortable (nice details like a Nespresso-machine). Staff very attentive. Arranged train tickets to...

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Helpful?
2Thank RobertS030
MarcusBauder, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear RobertS030, We truly appreciate your great review of our hotel. We are pleased that we have been able to exceed your expectations and we hope to be able to welcome you back to Shangri-La Hotel, Tokyo soon. Sincerely, Marcus Bauder General Manager

Reviewed 4 weeks ago

Shangri La at Tokyo is the epitome of luxury. It was at the right location next to Tokyo Station which made getting in and out very easy. Service was brilliant and was a notch above some of the other Shangri La hotels I've stayed at. Food was good, the rooms were huge with wonderful city views (or Imperial Garden depending...

Review collected in partnership with shangri-la.com
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Helpful?
Thank kansatish
MarcusBauder, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear kansatish, Thank you for the great review of Shangri-La Hotel, Tokyo! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Bauder General Manager

Hong Kong, China
Reviewed 4 weeks ago

The hotel is exteremly convieneint with the Tokyo Station right next to the hotel. The view was amazing with a beautiful room to go with it. The staff were extremely helpful for all matters that we had. Would recommend to anyone who wants to stay in the Ginza/Tokyo Station area.

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Helpful?
Thank mikeda425
MarcusBauder, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear mikeda425, Thank you very much for your great review. We are delighted to learn that you had a most enjoyable stay and we would be looking forward to welcoming you back to your Shangri-La in Tokyo. Sincerely, Marcus Bauder General Manager

Singapore, Singapore
Reviewed 4 weeks ago

I came here as the Proud Trailing (male) Spouse. A first for me :) Great and elegant hotel right next door to the Tokyo Railway Station. Easy walk to the Imperial Palace Gardens too. The staff go way out of their way to provide that famous Japanese sophisticated and friendly service. The ladies in the Lobby Lounge are glorious. So...

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Helpful?
1Thank Travelguy1857
MarcusBauder, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear Travelguy1857 Thank you very much for your great review and I am delighted that you witnessed and shared our unique hospitality. Rest assured that we appreciate your feedback for our colleagues and that they will be recognized for offering outstanding service. We would be very much looking forward to welcoming you back to your Shangri-La in Tokyo in the...

Melbourne, Australia
Reviewed 25 January 2017

Can't fault this Hotel. Is was everything you would wish to have in a Hotel. The service, the ambience, the fabulous decor. The amazing food choices for breakfast. Where does one get, eggs benedict with lobster and black caviar as a choice. This was in the horizon club. Sometime things aren't worth what you have paid. But in this Hotel...

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Helpful?
Thank lily387
MarcusBauder, General Manager at Shangri-La Hotel, Tokyo, responded to this review

Dear lily387 Thank you very much for your fabulous review. We are delighted that you had a great stay and that you enjoyed the comfort and services of our elegant Horizon Club. We would be very much looking forward to welcoming you back in the near future. Yours sincerely Marcus Bauder General Manager

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Staying in Ginza / Tokyo Nihonbashi

Neighbourhood Profile
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's also a downtown area with shops that were founded over a hundred years ago. Department stores and luxury boutiques line the route from Nihonbashi to Ginza. It's a long established tradition to shop and stroll while the road is closed to traffic. Luxury hotels, world class cuisine from talented chefs, and a collection of glitzy clubs will make this area popular with anyone looking for a night out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 

Additional Information about Shangri-La Hotel, Tokyo

Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Price Range: ₹ 31,737 - ₹ 79,374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Orbitz, JAPANiCAN, Agoda, Travelocity, Cheap Tickets, Ctrip TA, Jetsetter and Rakuten so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan - Chiyoda
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
#4 Family Hotel in Chiyoda
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Tokyo staff and other travellers.
13 questions
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Questions? Get answers from Shangri-La Hotel, Tokyo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our friends tell us all the rooms are great.”
 of 5 bubbles Travelguy1857, 26 Jan 2017 | Read review
“We were on the 34th floor. From the bed, we looked over the whole of the Tokyo skyline.”
 of 5 bubbles lily387, 24 Jan 2017 | Read review
“Good luxury choice”
 of 5 bubbles , 21 Dec 2016 | Read review
“I would skip Horizon club.”
 of 5 bubbles Thomas443, 11 Dec 2016 | Read review
“get a room that is facing the bay, less obstruction of the views”
 of 5 bubbles cyqaey, 21 Nov 2016 | Read review
5 of 5