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Shangri-La Hotel, Tokyo

1,552 reviews
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Traveller (1134)
Room & Suite (429)
Dining (117)
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(68 reviews)
“chi spa”(9 reviews)
“escort service”(11 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel, Tokyo
Hotel deals
Contact Info
Name/address in local language
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,552)Write a Review
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1 - 5 of 881 reviews
Reviewed 1 week ago

Stayed here after a weekend at the Grand Hyatt. Smart move since both in different locations and was great to get a feel for Tokyo. From Manhattan and Tokyo most be 10 times bigger. Shangri-La is very nice, we had a room over looking Tokyo...More

1  Thank corinc178
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear corinc178, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay overall and I'm sorry to learn that Nadaman was not up to your expectations. The restaurant is well known among Japanese for its authenticity and...More

Reviewed 1 week ago

You won’t be disappointed here. Super comfortable beds, very spacious rooms, attentive staff and good location. Five star in every way. The lobby is on the 28th floor, and rooms go higher, so imagine what kind of views you get of the city so high...More

Thank passportcarrier
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear passportcarrier, We appreciate that you have taken the time to review our hotel. We are very pleased that we have been able to exceed your expectations and we hope to be able to welcome you back to Shangri-La Hotel, Tokyo soon. Sincerely, Marcus Bauder...More

Reviewed 2 weeks ago

I have nothing negative to say about this hotel - it is in a great location (easy walking distance to Tokyo Station) the staff were polite and helpful, the rooms were spacious, clean and so comfortable. We had an amazing view, and thanks to the...More

Thank LZSR
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear LZSR, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Bauder General Manager

Reviewed 2 weeks ago

I travel to Japan once or twice a year. I am usually loyal to a different hotel. But after my last trip, I will never stay anywhere other than the Shangri-La. Throughout our trip, we had a lovely stay at the Shangri-La, but it was...More

2  Thank mt3680
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 2 weeks ago

Dear mt3680 Thank you very much for your review. Atsushi is too humble to admit all the efforts he made to ensure that you were well looked after, but your review allows us to properly recognize him for truly having gone the extra mile. This...More

Reviewed 2 weeks ago

The short review would simply say how delightful our stay was. From the in-room check-in, to the whole service in general, everything and everyone was so attentive, full of details, recognition, simplicity and friendliness. This is a true luxury experience with a very solid hard...More

2  Thank Benjamin A
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 2 weeks ago

Dear Benjamin A Thank you very much for your review. Your review touched all of us as you have pointed out everything we want to be as a Shangri-La hotel. We are particularly keen on providing an unpretentious, humble and warm service and your review...More

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123456177
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 515 - US$ 1,279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#2 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 515 - US$ 1,279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#2 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (1134)
Room & Suite (429)
Dining (117)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
FAtienza
9 July 2017|
AnswerShow all 4 answers
Response from Embers171 | Reviewed this property |
Usual 7 am- 10am.
1
Vote
Lady_World_Traveller
19 December 2016|
AnswerShow all 6 answers
Response from RakusPunch | Reviewed this property |
I found the hotel very responsive to email so you shouldn't have any trouble even without portable wifi (which I'd highly recommend). There are lots of wifi hotspots in cafes. Good luck
1
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123456
Room Tips
"Corner rooms offer the best views!"
Read review
"You can see Fuji from 3706 but suspect 3703-5 are a bit better."
Read review
"Get the deluxe king, you won't be disappointed"
Read review
"Ask for room facing the Imperial Palace Gardens"
Read review
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