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Four Points by Sheraton Caguas Real Hotel & Casino

Traveller (133)
Panoramas (45)
Traveller (133)
Panoramas (45)
Pool & Beach (49)
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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GreenLeaders Silver level
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan and a couple minutes away from major corporations. The perfect retreat, our hotel in Caguas, Puerto Rico offers many flexible spaces for any event.
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Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Wheelchair Access
Children Activities (Kid / Family Friendly)
Casino and Gambling
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
Mountain View
Hotel links
Visit hotel website
Special Offer:Book Direct for Less!
Hotel deals
Full view
Getting there
Luis Munoz Marin Intl Airport28 km
Isla Grande Airport30 km
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Nearby restaurants
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Nearby attractions
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Reviews (405)
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All reviews puerto rico pool pass breakfast buffet chain hotel pool area nice pool public areas small hotel an upgrade san juan airport the air conditioning pr island whirlpool forest
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1 - 5 of 294 reviews
Reviewed 5 days ago via mobile

My mother and step dad just checked in this evening. After they checked in and handed over their credit card the hotel informed them that they do not have water between the hours of 10-4!!!! The hotel is also under construction and does not have...More

Date of stay: December 2018
Thank Nancy S
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 days ago

Dear Nancy S, We appreciate your feedback. On behalf of our entire team, we apologize for falling short of your expectations. Last night we certainly had an isolated situation with our water service which we informed to all of our guests but our air-conditioning system...More

Reviewed 1 week ago via mobile

My wife and me stayed at the 4 Points in Caguas because we had a family reunion in San Juan. This hotel is a good option if you want to be in San Juan but wants to have a haven from the hectic pace of...More

Date of stay: December 2018
Thank Juan J
Reviewed 2 weeks ago via mobile

My wife and I stayed at this hotel with my 16 month daughter and it was great. Hotel staff was very respectful and attentive from the parking attendant to the bistro staff and housekeeping. The location was central to where we needed to be, and...More

Date of stay: November 2018
Thank Gordils1
Reviewed 4 weeks ago

Attended conferences this morning and when I went to pay for parking at casino's entrance at 10:12 am aprox, there was no attendant at cash register.I waited several minutes then asked a hotel's employee at the casino's entrance if there was anothger payment method, he...More

Date of stay: November 2018
Thank lvm29
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 4 weeks ago

Dear guest, Thank you for sharing your review of your recent stay with us. No. This is clearly not the kind of service that we want to provide you with. Please rest assured that your comments have been shared with our Parking Manager in an...More

Reviewed 12 October 2018

Stayed in Hotel in May of 2018. Place is old, has that damp smell and furniture looks worn out. Pool area is old. Casino next door is the only place you can visit as there are no places close by to go to shop or...More

Date of stay: May 2018
1  Thank tonymartinnow
Response from Friulanno, Director of Sales at Four Points by Sheraton Caguas Real Hotel & CasinoResponded 12 October 2018

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training...More

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Questions & Answers
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Rafal K
17 August 2018|
Response from Friulanno | Property representative |
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!
Courtney L
6 January 2017|
Response from ZuleikaRi | Reviewed this property |
Hello, Courtney. Average of $8-$20 per person.
27 December 2016|
AnswerShow all 4 answers
Response from Rincon C | Reviewed this property |
There's off the street parking, no charge,
Room Tips
"Rooms on the ground floor have been recently upgraded"
6 Oct 2018
Read review
"All floor are very quiet and the only difference room are the one with swimming pool view."
26 Jan 2018
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"any room will be perfect"
13 Jul 2017
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"all are good"
22 Jun 2017
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US$ 170 - US$ 271 (Based on Average Rates for a Standard Room)
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CaribbeanPuerto RicoCaguas
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