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Philea Resort & Spa

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Philea Resort & Spa
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408 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Kuala Terengganu, Malaysia
Reviewed 3 days ago NEW

despite of its unique rooms I don't think that there's another good points to give to philea resort ayer keroh. the facilities quite worn out and the choices of breakfast was also very limited... we have to pay for full during the check in and nothing was given during the check out... called & emailed them a few times to...

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Helpful?
Thank Suriya81
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

The resort especially the rooms are actually nice and made of wooden logs. Unfortunately it has zero noise insulation - you can hear all the sounds of people walking upstairs, showering coughing and also people's footsteps and chatter on the walkway outside. The channels on the TV are pathetic . Also the swimming pool water was murky and there was...

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Helpful?
Thank mkd652
Shah Alam, Malaysia
Reviewed 1 week ago

We stayed at the upper floor of Pavilion Room, which was spacious and luxury. The staff helped us carried the luggage upstairs. The greenery surrounding is a breathtaking view. You can exercise by just walking inside the resort area. You can take a dip in the large swimming pool. The food are tasty but I hope there are more variety...

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Helpful?
Thank bbsiqinsr
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear bbsiqinsr, Thank you for taking the time to share your stay experience. We are happy to hear that you enjoyed your stay with us, you positive comments will be shared with our team. We look forward to your next stay and hope to see you again soon.

Singapore
Reviewed 1 week ago

At first glance, the resort is charming with its rooms houses in little wooden huts. However, the nightmare of this resort appears at night when you try to go to bed and woe be unto you if you are on a lower floor. Ther eis zero noise insulation and you can hear every little grain of rice dropped onto the...

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Helpful?
Thank Leongis
Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Came for a short gateway with my husband and my baby. We stayed at the "lower" level of the Pavillion Room. To be honest, I won't recommended those who wants to have a leisure time especially if you are travelling with infants to stay at the "lower" level as you can hear all sort of "noises" that happening upstairs. To...

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Helpful?
Thank Mza85
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear Mza85, Thank you for taking the time to share your experience. We regret to learn that you were disrupted by the noise from neighboring guests. We understand important a good night's rest in a quiet room is while traveling and we regret not providing this for you and your family. Please accept our sincere apologies on the shortcomings you...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

Doesn't worth the price at all. Room was nice Surrounding near the room was nice. Facilities are so-so Food were lousy and Lotsa flies attacking the desserts. Ambience of the restaurant was so-so. Aircond was not enough.

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Helpful?
2Thank Angie L
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear Angie L, Thank you for taking the time to share your feedback with us. We regret to know that your stay was not not live up to your expectations. Your comments have been shared with department concerned for improvement. We would like to take this opportunity to thank you for your support and we look forward to welcoming you...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Went there for a weekend getaway with my family. At the Reception, the staff appears to be rude and act like do not wish to entertain guest. A minus point here. About the resort, it is a good place to get away and relax. Beautiful scenery and soothing ambience. Apparently, the whole resort centers around their amazing pool area with...

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Helpful?
Thank chp021108
Kuala Lumpur
Reviewed 2 weeks ago

Went there for a weekend getaway with my wife for her birthday. The hotel staff were generally quite friendly and helpful. However, the hotel does not meet the expectations of being a 5 star resort. The room is big but the two bath towels that was provided is rather old. Going to the swimming pool around 11am, there were no...

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Helpful?
Thank Chin Teng L
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear Chin Teng L, Thank you for choosing to stay with us. We have taken note of your comment regarding the towel and and phone issue, we will look into it with respective department. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you very much.

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Hotel does not meet the expectations. Constant problems with the air conditioner in the room. It is problematic to repeatedly keep on taking out the key card from the slot, wait for the room to be completely dark, and insert back the key card in the slot hoping that with every try the air conditioner would work properly. The Room...

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Helpful?
Thank dmazrianah
PhileaResortMelaka, Manager at Philea Resort & Spa, responded to this review

Dear dmazrianah, Thank you for taking the time to share your stay experience with us. We apologize for not meeting your expectations. We would like to apologize about the air-conditioning and bathroom issues in the rooms. This does not normally happen and we will rectify it immediately. We have also addressed the rest of your concerns such as swimming pool,...

Reviewed 3 weeks ago via mobile

Stayed 1 night at the resort. We had 2 rooms, a triple & a suite. The suite was very nice but the 3 beded room was a bit cramp. We had the Hotpot for dinner but I would not recommend anyone to have it though. Breakfast was good as they had quite a good spread. We were very happy that...

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Helpful?
Thank Jenny T

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Spanning over 15 acres, strategically located in the fast-developing Ayer Keroh in Melaka, Philea Resort and Spa is an extraordinary resort built utilising natural resources, including 8,000pieces of disused railway sleepers for the staircase and more than 6,000 tons of marble from Perak as block fencing. Recycled materials from shipwrecks are used as furniture in the lobby. ... more   less 

Additional Information about Philea Resort & Spa

Address: Lot 2940 Jalan Ayer Keroh | Off Jalan Plaza Tol, Ayer Keroh 75450, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Ayer Keroh
Price Range: ₹ 7,765 - ₹ 10,693 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Philea Resort & Spa 5*
Number of rooms: 201
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Also Known As:
Philea Resort And Spa
Philea Hotel Ayer Keroh
Philea Resort & Spa Ayer Keroh, Melaka State
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Questions & Answers

Here's what travellers have asked, with answers from Philea Resort & Spa staff and other travellers.
3 questions
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Questions? Get answers from Philea Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose upstairs for a better view and quieter room”
 of 5 bubbles bbsiqinsr, 29 Nov 2016 | Read review
“Choose a room in a single level hut, noise pollution is unbearable otherwise”
 of 5 bubbles Leongis, 29 Nov 2016 | Read review
“Get the Rooms : 1) nearer to the Lobby,no need to walk far 2) get the one away from swimming pool as can be noisy with swimmers”
 of 5 bubbles chp021108, 22 Nov 2016 | Read review
“Choose the rooms nearest to the lobby to avoid having to walk to the distance or having to call for a buggy.”
 of 5 bubbles gemstar1974, 26 Oct 2016 | Read review
“Please take the single chalet ,”
 of 5 bubbles , 21 Sep 2016 | Read review
5 of 5
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