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Sarova Whitesands Beach Resort & Spa

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Sarova Whitesands Beach Resort & Spa
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1,291 Reviews from our TripAdvisor Community

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There are newer reviews for Sarova Whitesands Beach Resort & Spa
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Showing 1,188: English reviews
Nairobi, Kenya
Reviewed 1 week ago

Busy hotel during school holidays but still the best with the location, food, beach, ambience, rooms and the best part about staying at the Whitesands is the size of the hotel where you hardly bump into each other unless you actually plan it.

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Helpful?
Thank Bhavna K
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Thank you for making Sarova Whitesands your preferred choice during your recent visit to Mombasa and for taking time out to give us your valuable feedback. We are happy to know that we met and exceeded your expectations on all touch points of your overall stay. We value your support and look forward to welcoming you back. Yours...

Nairobi, Kenya
Reviewed 1 week ago

Perfect service from check in which was done very fast, sea front rooms were perfect as you watch the beautiful ocean. The establishment is centrally located between two towns i.e mombasa and mtwapa. Liked the main restaurant variety of meals which caters for all inclusive of vegetarians.

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Helpful?
Thank Joel G
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Greetings from Sarova Hotels. Thank you for taking time out to give us your valuable feedback. We are happy to know that you enjoyed your overall Sarova Whitesands experience and would like to reassure you that we will continue to raise the bar so that we exceed the expectations of our guest. We value your support and look...

Reviewed 1 week ago via mobile

We stayed at Sarova Whitesands hotel in Mombasa with 3 children. The hotel has a majestic look, is very well presented and well guarded, with security in every part of hotel, including guard dog by the beach. Rooms are clean and adequate but do need to be modernised to deserve 5 star from me. Saying that, the beds were large...

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Helpful?
Thank Joanna P
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Thank you for making Sarova Whitesands your preferred choice in Mombasa and for sharing your valuable feedback. We are happy to know that you enjoyed the rest of the services including our large beds and clean rooms and that your kids had a lot fun in the pools and kids club. We also take note of your feedback...

Reviewed 2 weeks ago

A beautiful hotel meets you on arrival in stunning grounds set directly on the beach, the staff greet you with such warmth with a cold towel and refreshment in reception which is just wonderful after a long journey. The rooms are lovely and ours had a beautiful beach view, well equipped and are air-conditioned, with mosquito nets which are pulled...

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Helpful?
1Thank Clsirey321
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Greetings from Sarova Hotels. Thank you for taking time out to give us your valuable feedback. We are happy to know that you enjoyed your overall Sarova Whitesands experience and would like to reassure you that we will continue to raise the bar so that we exceed the expectations of our guest. I am sharing your commendations with...

Nairobi, Kenya
Reviewed 2 weeks ago

Staff arrogant and ignorant we called for the manager nobody came and finally when the guest relation came with the front office manager they were so full of themselves. To do well these are the first to to be replaced as a guest relation officer is supposed to help you with problems and not make you feel guilty complaining. The...

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Helpful?
4Thank jesica321
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you for taking time out to give us your valuable feedback. I have noted the attributes of front desk and food experience in which we regrettably did not live up to your expectations. Your comments on your experience are very important to us. They allow us to know of areas that need our additional attention as well...

Reviewed 2 weeks ago

PROS: Beautiful grounds, adequate service in the eating areas CONS: Standard bedroom facing the back garden seems to be a euphemism for 'back of the beyond.' The bedroom had a discoloured bathtub, sink and toilet, stained runner on the bed--the room felt dingy and outdated. It was, frankly, disappointing. Despite being a beautiful location, the quality of the room made...

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Helpful?
1Thank Wangui K
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, Thank you for taking time out to give us your valuable feedback. I have noted the attributes of room experience in which we regrettably did not live up to your expectations. Please be assured that we are duly looking into the same. We appreciate your feedback in our endeavor to deliver refreshing experiences to our guests always. We...

brighton
Reviewed 2 weeks ago via mobile

Great hotel. Rooms were lovely with a nice size balcony. Good bed and shower. Pools were very good. In choice of pools and cleanliness and temperatures. Food was good and varied. Limited menu in AI. Service very good. Drink choice on AI excellent. MASSAGE at spa very good. The seafood restaurant on the beach is exceptional. Both food and service!...

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Helpful?
Thank jumpinjezabel
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Thank you for your patronage of Sarova Whitesands Beach Resort and Spa and taking your time to share your experience with on this platform. We are happy that you enjoyed your stay and had praises for our food, our pools and general cleanliness in our hotel. I have also noted your compliments on our spa and glad that...

Reviewed 2 weeks ago via mobile

We visited on Sunday. Paid the rates, ate the food. We were very happy with the services on offer. My only comment is on the kids club. Staff were sleeping in the ozone club area. Sleeping not relaxing or sitting. Even when we went in they continued sleeping in fact one commenting how we were disturbing his sleep. This was...

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Helpful?
Thank aatifa e
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel for your family and having spared time to share your candid review on your experience at our hotel. I am glad to note that you were very happy with the services we offer. I have...

Reviewed 2 weeks ago via mobile

Food: less than satisfactory based on amount spent on it Service: Terrible, didn't pick us up from the airport even though it was guaranteed,put us in the wrong room, staff seem to not care, and they also lost my room key and took nearly a day to replace it

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Helpful?
5Thank Jëssè R
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear Guest, I would like to take this opportunity to thank you for having chosen Sarova Whitesands Beach Resort and Spa as your preferred hotel during your recent holiday and having spared time to share your candid review on your recent stay at our hotel. I have noted the areas in service delivery and food which we regrettably did not...

Reviewed 3 weeks ago via mobile

I would love it and a wise woman once told me buy cheap buy twice. The truth is I'm not sure who is correct! We booked the holiday in the Jan sale as it was 40% cheaper than our normal favs of one of the Caribbean islands. But then we had to spend money that we don't when visiting the...

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Helpful?
1Thank Iandavis13
Francis M, General Manager at Sarova Whitesands Beach Resort & Spa, responded to this review

Dear guest, Thank you for your patronage of Sarova Whitesands Beach Resort and Spa and taking your time to share your experience with us. We are happy that you fell in love with our resort and found it to be well appointed. I have passed your compliments to the staff especially the kitchen team who were happy to note that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 

Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Price Range: ₹ 11,179 - ₹ 21,587 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa
Hotel Style:
#1 Spa Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
#1 Top resorts Hotel in Bamburi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Whitesands Beach Resort & Spa staff and other travellers.
13 questions
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Bredene-aan-Zee, West-Vlaanderen, Belgium
over a year ago
11 months ago

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Questions? Get answers from Sarova Whitesands Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most but not all rooms overlook the beach - choose accordingly”
carltonmcdonald, 28 Apr 2017 | Read review
“for a quiet holiday get rooms in the far end of the Hotel”
370bhavnak, 16 Apr 2017 | Read review
“Sea Front rooms have good ocean view and enough ventilation”
joelg678, 16 Apr 2017 | Read review
“I think all or most rooms have either beach or pool views”
Clsirey321, 12 Apr 2017 | Read review
“All the deluxe rooms are good”
jesica321, 11 Apr 2017 | Read review
5 of 5