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Aqua Oceanfront Resort and Residences at Redonda Bay

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1 Redonda Bay, Playa Redonda, Tola 48500 Nicaragua
Update from hotel: This property is temporarily closed until 30/03/2023.
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Traveller (921)
Room & Suite (329)
Pool & Beach (178)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

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2022 Travellers' Choice Best of the Best
Located in the wild landscape of Nicaragua’s Pacific “Emerald Coast” our old rustic treehouses dot Aqua’s forested hillside.
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Property amenities
Free parking
Wifi
Yoga classes
Restaurant
Beach
Hiking
Airport transportation
Spa
Yoga room
Breakfast available
Complimentary Instant Coffee
Outdoor dining area
Horseback riding
Snorkelling
Fishing
Patio
Car hire
Taxi service
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Massage
Non-smoking hotel
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Room features
Air conditioning
Private beach
Housekeeping
Safe
Seating area
Private bathrooms
Walk-in shower
Complimentary toiletries
Room types
Mountain view
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
811Reviews27Q+A100Room tips
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Jennifer E wrote a review Aug 2022
1 contribution
+1
Such a magical experience!! From the beautiful villa, ocean view, hiking to Gigante, sleeping to ocean waves, waking to monkeys in the trees, feeding birds from my hand, kayaking, yoga, delicious food, live music and the kind and attentive staff… My stay was A+ and I look forward to visiting again!!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jessica wrote a review Aug 2022
2 contributions
I would have loved to leave a great review here, but unfortunately have had very disappointing interactions. Went there on honeymoon in June, stayed several days but then it looked like a hurricane was coming. Our tour guide said that the local town/roads would flood and it would be good to leave. We told the manager- Martin- who was understanding and told us to manage the reimbursement with Ben, who had originally taken the reservation from ielimited.com. Ben emailed back in June that it would be taken care of by their accounting team. I emailed 4 more times for updates and finally received a response from him in AUGUST to email the Reservations Team at Aqua for the reimbursement. Since then NO ONE has replied to my emails. I have emailed Ben, Martin, and the reservations email, and no response. DO NOT STAY THERE.
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Date of stay: June 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ren and Rob Z wrote a review Aug 2022
6 contributions2 helpful votes
We never went. We booked last year in Nov for a trip in Jan 2022, but in Dec we got an email from American Airlines regarding our flight being cancelled and no other flights flying there due to political unrest and US sanctions. American refunded us immediately, but we could not find another flight that would get us there and back in the time we allocated for travel. We reached out to the hotel regarding a refund as we were still within the window. Someone got back to us and told us they would refund us in 3 weeks etc.. but nothing. Contacted them multiple times and nothing. Ended up disputing charges with our credit card as we had emails stating that they would issue a refund but never did.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SantaFeFive wrote a review Aug 2022
Santa Fe, New Mexico5 contributions10 helpful votes
Booked an 8 night stay in July 2022, paid 50% deposit. 3 weeks before our stay, I received an email from another property saying that "Aqua is no longer a full-service resort" and they would accommodate our booking at the same rate. Aqua never contacted us. Zero responses to emails or phone calls. No response from the sales person who booked our stay (who I believe is a family member of the GM). Identified and tracked down the GM, who finally responded to a WhatsApp message and called me. He assured me that this was legit, that Aqua was no longer accepting guests but yes, would forward our deposit to the second property. Made arrangements with the second property which credited us for what was paid to Aqua. Great. Wonderful stay. However, today heard from the second property who said Aqua never paid them and is now failing to communicate with them. Surprise -- Aqua not responding to my emails or WhatsApp either. GM not responding to WhatsApp. Handling this with our credit card company.
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Date of stay: July 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John wrote a review Jul 2022
1 contribution2 helpful votes
This place has mediocre service. The staff is too distracted playing on their cell phones most of the time making their service very poor. Whenever you ask then the simplest of questions of the place, their favorite answer is "I don't know, that's not my job.".
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tamara H wrote a review Jul 2022
1 contribution5 helpful votes
Hi, I'm having the same experience as the previous reviewer. I emailed the person who booked my stay with no response. I did this after receiving an email from some other place asking if I would like to book with them after what happened at the Aqua Resort. So I emailed back and asked what happened, and they didn't reply back. This is totally crazy. The spa should contact us, and give us a refund. After several days of trying to get ahold of them and then reading the review below, I'm giving up and finding another place to stay with my family tomorrow. Too bad. My kids and I were really looking forward to staying here.
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Date of stay: July 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Lauren H wrote a review Jun 2022
1 contribution
+1
This place is absolutely amazing! I have nothing but great things to say about it. It’s beautiful. It’s relaxing. It has everything you need to rest and unwind from your busy life. My husband and I went here on our honeymoon and loved it! The staff is friendly. They go above and beyond. Anything you need - they will make it happen. They make you feel like family. The food was fantastic at the restaurant. We ate there twice a day. I highly recommend the chicken nachos. The spa was excellent. My husband and I both got two massages over the course of our stay. We got the Amour package (exfoliation + Swedish massage) and hot oil treatments. We also went horseback riding but I highly recommend you have some experience with horses first before you sign up because my husband fell off the horse during the ride! Lol. He’s OK and it was nobody’s fault - just an accident. But I wanted to share that with you as a word of caution. The beach is beautiful. The waves are small and the water is warm - perfect for relaxing. We stayed in the Xenia LS tree house. It has a remarkable view of the ocean with a private pool and kitchen. There’s also a wrap around balcony with lounge chairs. We saw howler monkeys, raccoons, crabs and beautiful birds. Also, there’s an adorable dog on the premises that you will see from time to time. Everything is high up on the mountain so get used to walking a lot. It’s a great workout and totally worth it. We went hiking to playa gigante and took tons of pictures. Everything is green, beautiful and the real deal - a real rainforest. It’s absolutely amazing and we can’t wait to go back.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vfox14 wrote a review Jun 2022
Seattle, Washington3 contributions
We stayed for 5 days and it was just what we needed. We were taken care of from the moment we made the reservation and were upgraded to the honeymoon suite with the most amazing views and private pool. I would definitely recommend springing for a suite with a pool as it does get hot and a dip after being in the sun was perfect. Our suite had a separate, fully stocked kitchen which we did not need to use. I wanted a break from cooking and we were happy with the food at the restaurant. Understandably, when you stay somewhere for nearly a week the food options start to seem minimal but I thought the food was fresh, prepared very well, and they offered both light and indulgent options. The customer service was exceptional and we were very well taken care of. The driver who picked us up from the airport waited for our delayed flight, and it was no problem for them when we had to leave at midnight for an early morning flight on our way out. During the week we mostly had the place to ourselves, however toward the end of our trip (Friday evening) it seemed to pick up and became a little more lively (almost too much so for us). We missed the live music but everyone raves about it, and they did have a few beach bonfires during the week, which was a nice touch. The property is lovely and well maintained, our room was spotless on arrival and touched up every day by housekeeping. I would recommend bringing an eye cover for sleeping. The windows have shutters on the outside that do not fully shut, which isn’t a problem for privacy, but at night the light from the pathways was shining in our window. It’s not really an issue, we just like it very dark at night. Our stay was truly exceptional, I would gladly stay here again.
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Date of stay: May 2022
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sasha G wrote a review May 2022
Bragg Creek27 contributions33 helpful votes
We had a very peaceful (last minute) stay at the property for our 10 year anniversary. A friend basically set up the whole thing for us. We stayed in the Xenia cabana which is probably the best spot on the property. We were able to bring our newly rescued pup with us (and left the others at home). This took a lot of stress off of us having it be pet friendly. Accommodations were comfortable, the mattress was lovely. We absolutely adore private plunge pools so, this sold the whole stay for us. We are full time residents of the country, but this little staycation was really lovely. Not too far from home either. We were able to sample the massage - OMG - the best deep tissue in the country, hands down. Yes, the property has been in a state of neglect for a while, but they are working hard at making a lot of repairs which we saw. We think for the price we paid (which was not website price), there was value. The team did their best to offer vegan options as we are both vegan, which we weren't that happy with to be honest. That being said, it's really hard to get it right...so we hope they keep working at it because having really great healthy, plant-based options should be top priority at a health resort. The do have a separate vegan/vegetarian menu - so ask for it. It's new, and super exciting to see. We would 110% return. This time we would make use of the really cool separated kitchen to cook some of our own meals. We have to mention that the staff created an absolutely breathtaking, romantic dinner for 2 on the beach (that neither one of us has ever done) including a beach bonfire and a bottle of champagne. So thoughtful, we really did appreciate it. Thank you for a too short, but just right trip. We will be back.
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Date of stay: April 2022
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Room Tip: Pick the Xenia if money is no object - the best!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alma T S wrote a review Apr 2022
1 contribution
Don't hesitate and book here. It was the best family vacay we had in the past years. The beach was all for ourselves, all is ecological, the staff was polite and the restaurant is at the beach. The food is really tasty, with all the tropical flavors, great Nicaraguan cusine.
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip: All the trehouses are exquisite, but the ones with oceanview was amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$141 - $189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aqua wellness hotel playa gigante
LOCATION
NicaraguaRivas DepartmentTolaPlaya Redonda
NUMBER OF ROOMS
32
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Frequently Asked Questions about Aqua Oceanfront Resort and Residences at Redonda Bay
Which popular attractions are close to Aqua Oceanfront Resort and Residences at Redonda Bay?
Nearby attractions include Playa Redonda (0.04 km).
What are some of the property amenities at Aqua Oceanfront Resort and Residences at Redonda Bay?
Some of the more popular amenities offered include complimentary tea, free instant coffee, and hiking.
What food & drink options are available at Aqua Oceanfront Resort and Residences at Redonda Bay?
Guests can enjoy complimentary tea, free instant coffee, and a snack bar during their stay.
What are some restaurants close to Aqua Oceanfront Resort and Residences at Redonda Bay?
Conveniently located restaurants include Casa Ananas, Pili's Kitchen, and DownTown Iguana.
Is Aqua Oceanfront Resort and Residences at Redonda Bay located near the city centre?
Yes, it is 0.03 km away from the centre of Playa Redonda.
Does Aqua Oceanfront Resort and Residences at Redonda Bay have any great views?
Yes, guests often enjoy the mountain view available here.