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Vila Gale Santa Cruz

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907 Reviews from our TripAdvisor Community

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There are newer reviews for Vila Gale Santa Cruz
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Showing 493: English reviews
London
Reviewed 4 November 2014

We were placed in this hotel for 3 days by TAP as they couldn't get us home after their cabin crew strike. It would have been an extremely quiet hotel, were it not for frustrated, stranded TAP customers. It's about 1 mile from the end of the runway, so you do get some great views of planes. The hotel is...

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Helpful?
2Thank LondonMikeS
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you very much for your review on your stay with us and we were very happy to provide you with a nice stay despite the circumstances. Please let me inform you that we make no distinction within our guests no matter the source of reservation. We thank you for your suggestion on the up-grade for sea view...

Leeds
Reviewed 27 October 2014

On the day we were due to return home our flight was cancelled due to high winds at the airport. We were bussed here courtesy of Jet2. Having been staying at the Casino Park Hotel in Funchal I thought we were going to have lower standards in the Vila Gale, but no, not a bit of it. This hotel matched...

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2Thank eeny44
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Thank you very much for your review which was very rewarding for us to see that we exceeded your expectations specially in such an adverse circumstance such as a flight cancelation. You also granted us the privilege of considering us at a five star hotel level. No words to describe our joy. Since you already know Funchal and...

Reviewed 27 October 2014 via mobile

Like the majority of Vila Gale's It's an excellent place with very good facilities and a very nice staff. It's located near the airport but don't have problems with the noise. In fact it's very nice to see the planes coming while you're relaxing at the pool. Parking is free in a small park just behind the hotel, in May...

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Helpful?
2Thank Miguel F
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Miguel, It is nice to know that we contributed to keep alive the Vila Galé "flame" with you and kept the tradition you are used to. We continue this path so that you, like many other guests, keep staying at our hotels. Hope to see you again soon at Vila Galé. Best regards, José Miguel Oliveira Martins General...

Dorset, United Kingdom
Reviewed 22 October 2014

Due to bad weather, no flights out of Madeira meant an extra night and Jet2 very kindly provided accommodation here overnight. This was a lovely bonus - lovely room, excellent staff and good buffet dinner and breakfast. The sound of waves crashing on the shore was lovely but realise that usually the over riding sound would be planes taking off...

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Helpful?
3Thank Gypsy008
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, The recognition that we provided you a great stay in such adverse circumstances is a great reward for us and we thank you very much for your words. Now that you know us (lucky us) we hope to have the honour of your presence for a longer stay and by your direct choice. See you soon. Best regards...

Doncaster, United Kingdom
Reviewed 18 October 2014

Have just returned from a week in Santa Cruz staying at the villa gale hotel. Very impressed with the hotel. The rooms are lovely and spotlessly clean, maid service everyday. The reception is impressive and receptionists can't do enough for you. We asked them the name of a restaurant we had heard about. The receptionist didn't know and spent quite...

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7Thank diane f
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Diane, It is very fullfiling for us to know that we exceeded your expectations. That makes us very proud and makes us live up to our motto which is "allways close to you". Good that we provided you with a nice stay and to know, not that you "would" but hope that you "will" stay with us again....

Warsaw, Poland
Reviewed 17 October 2014

Resort for the adults seeking comfortable and quiet relaxation. One of the few Madeeira resorts offering full all inclusive option ( in many others there is soft all inclusive only).Great buffet menu with fresh seefood served everyday ( fantasic shrimps and salmon). You can book the thematic dinner as a part of all inclusive, but hurry up to book just...

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Helpful?
2Thank Beata T
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Beata, Thank you very much for your review, it was good for us to know that we provided you a nice stay. From your review, I assume you have already been to Madeira before, we you return again soon and to the Vila Galé Santa Cruz. Best regards José Miguel Oliveira Martins General Manager

Funchal, Portugal
Reviewed 13 October 2014 via mobile

9th visit at this piece of heaven before heading to Lisbon. Welcomed by José, pleasent as usual and very cheerfull. Room very nice with seaview and special touch with water and fruit as hotel courtesy. Now the hotel is advertising coffee and tea facilities on request,another nice touch! Spent part of the afternoon on the indoor pool, a real plus!...

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3Thank MadeiraIsland
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Guest, Nine gone, many more to go. Glad you enjoyed the new offer of coffee and tea facilities in the room, besides all the rest, of course. See you soon at the 10th visit. Best regards, José Miguel Oliveira Martins General Manager

Reviewed 6 October 2014

This was our second visit to vila gale stayed sep 2013 for one week this sep stayed for 10 days, all inclusive. We were not disappointed to have chosen the same hotel, fantastic staff always ready to accommodate every request, thank you Joana,was nice to be checked in by you again. Hotel is still as spotless as before so clean....

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4Thank Flemingrocks
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Flemings, The returning guest is the best recognition we have for our effort to please those who visit us. Specially in the name of those you mentioned, thank you very much for your words. We are eager to welcome you back together with your friends next year. Best regards José Miguel Oliveira Martins General Manager

Brighouse, United Kingdom
Reviewed 3 October 2014

Stayed here the last week in August and had a lovely holiday the hotel is very clean and the rooms are really nice and spacious too all the staff really friendly and very helpful and we all enjoyed the food there was lots variety and they catered for vegetarians too which was good for me I loved Santa Cruz too...

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Helpful?
1Thank valerie_todd
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mrs. Valerie, Thank you very much for your concise and at the same time very rewarding review. You have experienced that we make our aim to please all the Family. As you hope to come back, we very much hope to have you all back with us soon and we will be very grateful that you pass the word...

Wolverhampton, United Kingdom
Reviewed 1 October 2014

Full Marks to this hotel, it was very clean, the staff were so amazingly friendly, the all inclusive buffet catered for virtually all needs and was in our opinion very good, it was well managed and always fresh, then the A la carte restaurant was amazing. The 25m outdoor pool was well maintained, even on the warmest days there were...

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Helpful?
2Thank TrevorReoch
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this review

Dear Mr. Trevor, Thank you very much for your review, it was great for us to know that we have provided you with such a good stay. It was a pleasure to have you staying at the Vila Galé Santa Cruz and the best way to thank us is to return. See you soon. Best regards José Miguel Oliveira Martins...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 

Additional Information about Vila Gale Santa Cruz

Address: Rua de Sao Fernando, 5, Santa Cruz, Madeira 9100-173, Portugal
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Price Range: ₹ 6,262 - ₹ 10,142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira
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Questions & Answers

Here's what travellers have asked, with answers from Vila Gale Santa Cruz staff and other travellers.
63 questions
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Questions? Get answers from Vila Gale Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a pool view room you will have to pay extra. Ask for a room overlooking village towards the airport for best views at no extra cost. The hotel is only four stories high, I prefer 3rd or 4th floor. Room 3062 Has lovely views.”
 of 5 bubbles maureenc700, 19 Nov 2016 | Read review
“Sea and pool view”
 of 5 bubbles mhedzisoc, 15 Nov 2016 | Read review
“Go for a sea view and balcony. Well worth it on a balmy evening.”
 of 5 bubbles 233CarolB233, 23 Oct 2016 | Read review
“Ask for a room with a sea view - well worth it!”
 of 5 bubbles AngelRocked, 30 Sep 2016 | Read review
“Choose sea view”
 of 5 bubbles Wizz56, 27 Sep 2016 | Read review
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