This Hotel DEFIES every definition you know about a decent hotel. It can be called Guest house or cheap Homestay but not a Hotel. Here are reasons why. - No proper reception, there is one small toilet size room where Reception is. - Hotel Manager (while I appreciate it) does multiple jobs like Receptionist / Manager / Makes tea during breakfast and many others. - Coming to most important aspect Rooms, rooms walls are plastered with Artificial Lawns and floor clad with cheap red carpet, this give dungee feeling like not other. - Most unique thing is floor has Slope of almost 20-30 degrees, if it was little more you can almost slide through the room. - Another unique thing rooms do not have ceiling fans, it has a wall mounted fan on wall just besides TV. - Door closing knobs are broken, poor / rusted paint job, not extra points for mobile charging. - Only recreational activity they have is a Pool table with Missing balls and broken cues, Room which pool table is flooded with extra dirty Mattresses on back with very little space to play. - You will be met with bunch of garbage on your way to Room. Only one star I will give here for decent food they served. Don't be fooled by photos they have put up or reviews by local guides. Look at photos and decide for yourself if you wish to stay here.…
Worst service ever.....We have reached at around 5.00 pm, there is no hot water in bathroom as per policy of hotel they start it only in morning. TV, phone not working in any of our room ( we have 03 room ). Service is very bed even you have to call 3-4 times even for drinking water. food is average. So, I strongly not recommend this hotel in kausani......
My stay at Kausani Retreat was awesome. If there is an option, I would have given 10 stars. Dhermendra and his team made our stay wonderful with their great hospitality. The property was awesome. You can enjoy mountain view from the property. Food was awesome.Room were spacious and clean. The staff members - Narendra and others were very helpful. We have a small kid and they helped us in all possible way to make our stay comfortable. We are definitely looking forward for our next visit. Thanks Dhermendra,Narendra and all the staff members.
It is awesome hotel and its facilities are found fabulous and hygienic...its rooms are spacious with all facilities like hot water etc. Hotel staffs are so cooperative. Sports,music and food with good facilities are available in this resort
Bad experience with the hotel as no body bother for their services at the same distance and even management don't bother for local behaviours as every body knows that atithi devo bhav specially in travel industry which we don't even can imagine at this hotel
Myself is Surya Tygai, MD of Riva Travel. I stayed at this hotel from 08th June to 10th June. Hotel services are pathetic. Rather there was no water in the washrooms and we had to waited till they resolved the issue. But the worst was when a local person shouted on me due to some parking issues and when I objected, he started to abuse me and even to my wife. Everything was happening in front of the Kausani Retreat Hotel Management. When he threatened us, we had to call even police and then rectified and checked out in an emergency. If hotel Management should have intervene, we need not to call police. But there was no support and security from hotel side. I am since last 21 years in this industry. But never faces this kind of humiliation. I have blacklisted this property and would advise to all pls don't use this property. We had booked it from 08th June to 12 June. But after this massacre I had to checked out 2 days early after paying 2 days charge to the hotel. Surya Tyagi Managing Director Riva Air Travel Pvt Ltd…
The normal rooms are very small. What we see in website is very different We have to upgrade the rooms. Upgraded room was ok. But food quality & test are bad. The view from hotel is good.Room service takes much time.
We stayed at this particular hotel for 2 nights. Hotel is at good with good view but the staffs are not able to maintain it. May be they are overloaded with work. However they were polite and well mannered. The deluxe room was equal to a standard room. The quilt provided did not have covers on it. TV did not work for 2 days, neither they fixed it after complaining nor they had the decency to change the room. Dinner buffet was laid one hour later on the first day. Second day thought of trying room service and ordered for coffee which never came and finally we had to move to the restaurant to have coffee. They have a scope of improvement and a lot to work on internal communications.
Room services not provided timely. . Foods qulaity not good.. Not room clened well. Lack of all arrangenment. Do not recomended To stay at there. All over. Not good qulity others see that. Pl. Do nt see online. See the reviews
We have booked this hotels through Mr G S Adhikari of AA Nature Hotels & Resorts for 7th & 8th May for 4 rooms with breakfast & Dinner Plan. We paid total 100% advance and we had a Horrible food rather. We can have outside. Every curry is full of water. Tasteless, Half boiled rice, Soup rajma everything is full of water. Toilet don;t have geyser. We cooked well than them in our home. They spoiled our kausani stay. Jug was not clean seems they didn't clean it for a year. if anyone use it surely will die. Has algae inside the jug. Net day morning we shifted to another hotel and till today they have not refunded our money. Complained to Ministry of Tourism as well as uttarakhand Tourism also. Hope after seeing the real feedback you also understand how Mr G S Adhikari and the owner Mr Pankaj cheated us. So be aware of them…
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