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Embassy Suites by Hilton Richmond

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Embassy Suites by Hilton Richmond
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926 Reviews from our TripAdvisor Community

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Showing 923: English reviews
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San Francisco, California
Reviewed 3 days ago NEW

I am at a total loss as to how other guests could have had a positive experience here. The rooms are outdated and tired looking. The bathrooms are very small and claustrophobic. I am 6' tall and the shower head reached about my belly button. I overheard other guests at breakfast complaining about their low showerhead as well. And the...

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Helpful?
Thank SF G
Great Falls, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016

This is an Embassy Suites - you're going to get the Embassy Suites experience - nice airy atrium, glass elevators, big rooms. You also get doors that open to little balconies - great to let in fresh air. Wonderful southern hospitality. The breakfasts were (as always delicious) but made even more so with the incredibly sweet breakfast staff. Yvonne if...

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1Thank Britdrnva
About Hotel's Favourite Review
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Britdrnva, Thank you for posting a review. I look forward to sharing your comments with our staff, especially Yvonne! Best Regards, Kathleen Lyons

Frederick, United States
Reviewed 1 week ago

Stay here for business when in area. Staff is always friendly and enjoy staying here. Very clean hotel as well. Excited to see hotels renovations when complete. Breakfast that is included is excellent as well.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank maryjod218
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear maryjod218, On behalf of our staff, thank you for your gracious remarks. It is our pleasure, serving our guests. We shared in your excitement about the upcoming completed renovation. Thank you for being a loyal guest. Hope to see you soon! Best regards, Jehosheba B.

dc
Reviewed 1 week ago

This is one of our favorite Embassy Suites to visit! The staff here is AMAZING!!! Everyone is so friendly and helpful. By our second visit they knew our names when we walked in the hotel. We've stayed here roughly 6 times this past year and each time has been wonderful. They are currently going through renovations but we still had...

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Helpful?
Thank lilmissirish78
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear lilmissirish78, Thank you for your review and for being an Embassy fan! I have shared your feedback with our staff and we can't wait to see our completed transformation either! We will look forward to welcoming you back. Best Regards, Kathleen Lyons

Reviewed 1 week ago

Was a very well staffed hotel, clean, comfortable room. Great staff and although the hotel's undergoing renovations, it really does not interfere with getting around the facility. Breakfast and evening reception was very well organized, lots of staff to serve and great food and drink. Never waited or wanted for anything. Not to be missed!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Robert M
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear Robert M- Thank you for your kind comments. Our staff is working hard to make our guests comfortable and welcome during our transformation. We all take pride in servicing our guests in the manner that is customary for our regular guests. Just think how wonderful we will be with our all NEW surroundings when we unveil the new hotel...

South Hill, Virginia
Reviewed 1 week ago

Beware! Heavy construction in progress. The entire multi story atrium is sealed in plastic. Rooms were clean. Good job of controlling dust. But unless you want to stay in a plastic box go elsewhere. Had a reservation for later this week as well but cancelled it. Not a place to go if you want to spend any time out of...

Review collected in partnership with Embassy Suites Hotels
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Thank J6842OUedwardb
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear J6842OUedwardb- Indeed our construction work has been quite involved, but now we are near the end of the major work and we are starting to see the transformation to an all NEW exciting Embassy Suites by Hilton Richmond! Thank you for noticing how our staff is tending to details during this time and keeping our suites clean and customer...

New Smyrna Beach, Florida
Reviewed 2 weeks ago

We were unaware of all the renovating taking place, but the staff made our overnight stay delightful. Room was very outdated, but extremely clean. Breakfast was great and everyone we saw sitting around us apppeared to be very pleased as well.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank georgiad332
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear georgiad332, We're delighted to offer the most hospitable welcome we can. We appreciate you noticing our efforts to accommodate our guests. On behalf of our staff, thank you! -Best Regards, Jehosheba B.

Dallas, Texas
Reviewed 3 weeks ago

Don't stay now- wait under renovations are done. No restaurant or bar on site now, everything wrapped in plastic. Staff is nice, and I'm sure they've heard the grumbling. I was kept awake by AC fan ducts outside my room, which bothered two others in our group. If you have dust allergies don't stay here now either.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Financegal469
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

We sincerely apologize for any inconvenience these issues may have caused. Although, our restaurant is closed, our complimentary made to order breakfast and evening reception is open daily to our guest. Thanks for noticing our staff is working diligently to accommodate our guest. We encourage you to visit again after our renovation. Best regards.

Bethlehem,PA, United States
Reviewed 3 weeks ago

The hotel continues to undergo transformation to the new Embassy Suites model. The staff makes up for any inconvenience with noise, etc with their superior service. We will be staying there again in March and April,

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank williamaA9669BS
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your nice comments. We appreciate your loyalty.

Reviewed 3 weeks ago

Check the Hotel Web Page for the Construction notice. If its gone I would expect your typical Embassy stay. Otherwise you lose the 'real' Embassy breakfast (in fairness they did a very good job making up for that with the temporary solution). You also lose the bar. They provide a 'Happy Hour' but it doesn't help if you are there...

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Thank Michael K
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

We apologize for your hotel experience. Thank you for your honest feedback about alternative solutions. We hope you visit again when our hotel renovation is finish.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Henrico, VA 23294
Region: United States > Virginia > Henrico
Price Range: ₹ 10,429 - ₹ 15,711 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good room can be found at the nearby DoubleTree, but not at this property.”
 of 5 bubbles 717sfg, 24 Feb 2017 | Read review
“Stay away from the S side. I was woken up at 3:00 when the dumpster was emptied. I would expect W and N and upper to be the quietest.”
 of 5 bubbles michaelkL5001VI, 3 Feb 2017 | Read review
“keep away from the elevators”
 of 5 bubbles marcogC8083WK, 25 Jan 2017 | Read review
“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 6 Nov 2016 | Read review
“We stayed on 3rd floor. Slow elevator”
 of 5 bubbles cindys48, 2 Sep 2016 | Read review
5 of 5