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Grand Bahia Principe La Romana

Certificate of Excellence
15/06/2017 16/06/2017
1 room 2 adults 0 children
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Grand Bahia Principe La Romana
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4,132 Reviews from our TripAdvisor Community

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Showing 2,333: English reviews
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Reviewed yesterday NEW

The resort was everything we had hoped for and then some. The staff was amazing, they were so friendly and outgoing they made us feel at home. Nerizon, Mantaraya, Teddy Bear, and Cesar went above and beyond to help us have fun. They had several activities that they encouraged us to participate in, and we had a blast. The rooms...

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Helpful?
1Thank Sydney K
New York City, New York
Reviewed 3 days ago NEW

Arrived for a hopefully fun girls trip for 5 days only to find out that this "5 star" hotel was anything but. Upon opening the doors to our room, we found water that did not drain, a cockroach scurrying around, flies everywhere, a phone that didn't work, a TV that didn't play sound and a staff that was NOT helpful....

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Helpful?
Thank ska101
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Guest, Thanks for sharing your experience; however, we regret not fully met your expectations, we apologize for any inconvenience you have faced during your stay. At this time we are taking notes of your feedback to improve one hundred percent our services. Let us invite you to give us a chance to change the impression of having our hotel....

Reviewed 3 days ago NEW

This was an amazing trip! I could not have wanted it to go another way. I went with my significant other and another couple and we had an absolute blast. First we arrived a few hours before our check in time, and they gave us wristbands so we could start eating and drinking! Then we got to experience the pool...

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Helpful?
2Thank Chris H
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Chris, First of all, we hope you had a good trip back home and we are very grateful that you have taken the time to share your experience with us. It is a pleasure for us to know that we have achieved our goal of full satisfaction to our customers and were able to fully enjoy all the services,...

Reviewed 3 days ago NEW

Ignore the bad reviews of this resort. This place was awesome. Whether you are looking to lay on your chair and stare at the sun, or constantly be doing activities, this is the resort for you. The animation team does an amazing job keeping everybody entertained. They do everything from beach aerobics, pool aerobics, land aerobics, beach olympics, beach dance...

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Helpful?
2Thank M_Random357
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Random, We have felt much honored with your encouraging review. Thank you for sharing the description of our activities during your stay, which we have read with great pleasure. Thank you very much. It is thrilling to hear that we have played such an integral role to provide a memorable vacation for you. On behalf of all our staff...

Reviewed 4 days ago NEW

We spent 7 days at this resort and have little to no complaints! We walked into our room and the TV was taken apart and tools were in our room and another night the AC stopped working. Both times the staff came down immediately and solved the problems. The bartenders worked very hard to wait on everyone and we hardly...

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Helpful?
2Thank Kasey M
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Kasey, It is a great pleasure for us to learn that you have fully enjoyed your stay at our Resort and you appreciated the professionalism of our team members. We are aware that it is only because of them we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received...

New York
Reviewed 4 days ago NEWvia mobile

Stayed at Bouganville first week of May. Bahia is a solid 4 star hotel. Many thanks to the staff that helped us resolve reservation issue upon arrival. Rooms in Bouganville are bright clean and comfortable. Great variety of food offered throughout the resort. Quality mostly good. Had a great dinner at Don Pablo restaurant one night but second time same...

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Helpful?
Thank RobA1222
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Guest, We appreciate your feedback. It is important for us that all our guests enjoy their time on the property and leave with a good impression. We have learnt through your review that you had a great staywith us and you are considering returning to our little paradise. We truly thank you for taking the time to share your...

Edinburgh, United Kingdom
Reviewed 6 days ago NEWvia mobile

How they can give this 5 stars is beyond me. The food is cold all the time, which is very unhealthy. You pay for all inclusive but you have to wait 25 minutes on a good night to get a drink. 90 per cent of the staff look at you and treat you like dirt on their shoes (apart from...

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Helpful?
4Thank maureen Ann H
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Guest, We would like to thank for taking the time out to communicate these issues while you were inhouse; the opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. In...

Reviewed 1 week ago via mobile

I had a great time!! I loved the bartenders Jesus , Leonardo and Angel . They were fantastic . My room was clean and I enjoyed the beach and the pool. The Michal Jackson show as well as the other shows were very entertaining.

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Helpful?
2Thank Tara O
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Tara, We very much appreciate your comments regarding your recent stay. It is always a pleasure to know that our guests have enjoyed their holidays, we transmit your satisfaction to our staff and we sincerely hope to see you again very soon. Warmest Regards, Santa Guzmán Grand Bahia Principe La Romana.

Reviewed 1 week ago

We were married at The Grand Bahia Principe, La Romana May 11 2017. When researching places to get married I saw a picture of the pier going into the sea, I knew straight away that was where we were going to get married. We weren't disappointed, it exceeded our expectations a 100 fold. Indira our wedding coordinator made the pier...

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Helpful?
2Thank Karen H
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Karen, We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers in TripAdvisor, and for letting us know we were able to fulfill all of your expectations. Thank you so much for choosing us to celebrate your wedding and rest assured...

Reviewed 1 week ago via mobile

When you first arrive you look at it and think wow! A posh crystal flute of good champagne but once inside you realise it's nothing but plastic and cheap cider! Our 2 wks were far from what we were expecting. We were ignored at the bar and restaurant the entertainment was almost nil and what bit there was, was all...

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Helpful?
Thank LEE F
Customer S, Director de Relaciones con Clientes at Grand Bahia Principe La Romana, responded to this review

Dear Lee, We cannot tell you how deeply we regret were not able to reach your expectations during your stay with us. We have been taken very good note about all your comments mentioned in your review to address them to our relevant department heads to take the corrective measures regarding those situations. We sincerely regret that you were not...

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15/06/2017 16/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Bar/Lounge
  • Casino and Gambling
  • Golf Course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services Lake-style pool 3 Jacuzzis with bar Large sun terrace with sun umbrellas, loungers as well as a pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, football pitch, 2 tennis courts, padel tennis, volleyball and basketball courts Water activity and scuba diving centre Lounge theatre for entertainment Motorised water sports (additional charge) WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) 1 main buffet restaurant 3 speciality restaurants 1 snack bar 3 Bars 9 hole golf club next to the hotel, in Playa Nueva Romana Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco, casino and chapel Rooms 400 rooms including two types: Superior Junior Suite and Club Golden Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror Sitting area with sofa Direct phone line (additional charge for external calls) Radio alarm clock Satellite TV Mini-bar (included) Coffee-making facilities Safe Ironing set WiFi (additional charge) Terrace Junior Suite Club Golden (See page 18 Golden Club, Hacienda Club) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: 1 children's pool Mini Club with daytime activities Evening Mini Disco Teen's club (11-16 years) Others services Medical service (additional charge) Pharmacy (additional charge) Cash point Car park ... more   less 

Additional Information about Grand Bahia Principe La Romana

Address: Ctra. San Pedro | La Romana, Km 12, El Soco, San Pedro de Macoris, Dominican Republic (Formerly Santana Beach Resort)
Region: Caribbean > Dominican Republic > San Pedro de Macoris Province > San Pedro de Macoris > El Soco
Price Range: ₹ 8,230 - ₹ 18,664 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe La Romana 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Gran Bahia Principe La Romana Hotel La Romana
Santana Beach Resort
La Romana Gran Bahia Principe
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe La Romana staff and other travellers.
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Questions? Get answers from Grand Bahia Principe La Romana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms were great”
872kaseym, 21 May 2017 | Read review
“If you don't have children I recommend the luxury side. The rooms are fantastic, the photos don't do them justice.”
J3783ZHkarenh, 17 May 2017 | Read review
“request an ocean view room”
  • The ocean view from our villa.
Dissatisfied073016, 16 May 2017 | Read review
“Ask questions”
mobetr4, 7 May 2017 | Read review
“Block 36 is good for beach view.”
66mattym, 2 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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