The hotel location is fantastic, and it’s installations are really good. Unfortunately the service is not as good. The first day at the breakfast it was chaos, even though one had to inform at what time one was planning to have breakfast during check in, no one was checking the booked times at the restaurant and the tables were busy or full of dirty dishes no one was picking. The items at the breakfast buffet were not replaced once they were finished, one was forced to point to the personnel to clean a table so we could sit and to bring new things to the buffet. Then there was not booking for us for dinner the second night, and we got very little help at the reception (to begin with) to arrange the booking for the third dinner. One exception to this was the personnel at the Spa, they were extremely professional with a lot of attention to detail, keeping everything organized at all times, very good experience at the spa. Unfortunately it was not the case at the rest of the hotel, which it is a shame.…
Old and very used hotel Asking sea view getting a house 3 Metres in-front windows. Not taking care but come back next day, mistakes can happen but take advantage from it could have been done when telling that rooms are available next day but won’t replace before next day. - next day no one knows and all back from start, even when it’s shown in order. Disappointing welcome and first of two days stay
When we checked in, the receptionist did not tell us when and where breakfast was. This is not a big deal but every hotel anywhere, regardless of standard, tells you this. This should have been the first red flag. Parking ... their page says it is "available". Yes it is, but you have to pay (85 sek per night). Parking is always "available" if you are willing to pay for it. The fact that they mention it on their page implies to me that it is part of the booking and free. It isn't. The carpet in the room was filthy (see photo). I can not blame them for not cleaning it because the stains were so ingrained that it needed replacing - not cleaning. We stayed two nights and they did not clean the room on the day in between. When I went down to (very politely) complain and ask that it be cleaned, I was told that for environmental reasons, they only clean rooms if we ask for it and if we don't they donate 10 sek to WWF Save the Oceans. They said this was explained on a little card handed to us in the key folder. It was. But for the fee this hotel charges, I think it is reasonable to expect that this be expressed verbally at check-in which it wasn't. The breakfast was good. The rate this hotel charges is exorbitant. It was 75% more than our normal "upper limit". We only booked this place because we were late doing so and it was the only one we could find. For this price, I expected a lot more.…
I booked a few days with my daughter to celebrate her birthday and was extremely disappointed with the reception staff’s rudeness and incompetence. It is such a shame to put people with no sense of service at the front desk of a hotel like this.
We enjoyed our stay at Marstrands havshotell. The staff were great, and the new restaurant the same. Minus was the spa, that we thought needs a reference, and also that there were a a rehabclass in the middle of our spatime.
Mark was the best bartender ever and the hotel was really nice couldn’t have asked for anything else if you need help ask Mark! 🔥 can’t get any better and it’s literally the best service ever come here spend your money and and enjoy your time no other ways to put it! 👌
We stayed 4 nights in Marstrands Havshotell. The hotel is lovely situated by the small habour, the staff was friendly and the beds were great. But... this hotel needs quality checks and management attention - perhaps is on purpose to save money, as Marstrand is popular... No towels in the room when we arrived - to the reception in a queue to get some (no phone in the room), there was a glas with old cigarettes at the balcony and the overall cleaning standard was bad. Bathrobe - to the reception in a queue to get it. No minibar, the drinks were placed on a table in the room - to the bar in a queue and get an bucket with ice. No coffee maschine in the room - to the bar in a queue to pay 30 SKR and then self service to tap the coffee and bring it up to the room. Breakfast was served at the table on a big plate - same variation every four mornings. I asked for apple juice instead of orange juice, but it was not possible, so ended with water, self service by the way. Day 2 we needed to have a sheet changed. In the morning at 8 I asked to have this done during the day and when we were back from a trip at 4 pm nothing has happened, in a queue and asked again, at 6 pm new sheet arrived and the cigarettes was removed from the balcony. If you want cleaning you have to ask for it at the reception in a queue first of course. One day I discovered the VM in Drake sailing was going on soon - I asked in the reception, if it was tomorrow and possible to watch, I got direction advice, but unfortunately it was not started yet. Also I asked for the boats to other islands than Marstrand in the Skærgård - look at the net was the answer.…
The quality of their services couldn't justify thos prices. The cleaning service has to be add on the bill (10euros about their ecological politic). In the same time you can't choose your breakfast. You sit and the waiter give you a braeakfast meal. At any moment you can choose something in this plate. Lots of waste. This failure of the hotel left a bad taste
First time in Marstrand. Great swimming 50m from hotel great picnic lunch & met a great barman Mark from Donegal. Days trips to smogen & tjurpannen recommended & ferry across to Island here. Great Varg store.
Our stay was over expectation and a great experience. Minimal room design by the sea was relaxing. The restaurant was tasty and efficient. Not a foot out of place and a return visit needed. Thank you for having us.