Cityden Stadshart
Stroombaan 1, 1181 VX, Amstelveen The Netherlands
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Room & Suite (37)
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What is Travellers’ Choice?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 30/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 30/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 9 hotels in Amstelveen
Location
Cleanliness
Service
Value
Travellers' Choice
FIND YOUR OWN (S)PACE Meet our community in the living spaces, or draw yourself back into the festive tranquility of your den. Cityden invites you to play and work at your own pace in the most surprising and interesting neighbourhoods. Whether you stay to dream, dine, or dance, weʼre here for you.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Highchairs available
Business Centre with Internet Access
Banquet room
Street parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Safe
Seating area
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Dutch, German and 1 more
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
40Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
Stroombaan 1, 1181 VX, Amstelveen The Netherlands
Name/address in local language
Getting there
OranjebaanAmsterdam Metro4 min
Amstelveen CentrumAmsterdam Metro4 min
119Reviews3Q+A5Room tips
Reviews
Traveller rating
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The service apartments is situated at Amstelveen district which is at the south of Amsterdam. You may reach from the airport or the city center easily with the public transport. The check in and out speed is efficient and the staff are friendly to help you with all matters. The rooms are big, clean, well equipped with all the things you need for a short and long stay with the family. Free Wi-Fi increases your satisfaction. You either cook in the room or use the facility in the hotel. The menu meets the needs. There is a small supermarket in the hotel for your urgent needs. The rooms are cleaned weekly and towels & garbage could be collected upon request daily. As the hotel is close to the shopping mall, you can make all your shopping easily. I suggest for all occasions.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cityden Aparthotels, Gastenservice/Front Office at Cityden Stadshart
Responded yesterday
Hi Laquila, thank you for your extensive review! We are glad that you enjoyed your stay with us. We hope to welcome you again in the near future. Kind regards, Beau
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We stayed for a week in June. We were coming to Amsterdam for a celebration of life, and to enjoy the city. The hotel was extremely clean, beds were comfortable. The bath was large and nice. The shower was fine except water leaks out all over the floor when you shower. We had four rooms at the hotel and all of us had that problem, but that’s also very common in Euro hotels and even homes. You can see the hotel from the tram station… very quick walk. The Albert Heijn grocery store is in the bottom level of a mall close by. Make sure to have Euros because they don’t take cards at Albert Heijn. The tram ride to the city is about 25 mins. We always got off at the Museumplain or Leidseplein stops. Leidseplein gets you right into Amsterdam-right by the canals. An Uber ride is faster… about 15 mins. The cappuccinos at the hotel are made quick and we enjoyed them each morning. My parents liked the breakfast each day, but we ate in our rooms with groceries we got from the store. (We were in an apartment with fridge and stove etc). The pullout bed was used by my son and was about as comfy as a pullout bed can be. The hotel restaurant is ok. Not super kid friendly food, but the environment is fine for kids. It’s pretty expensive, though. Hotel staff is very friendly, helpful, and everyone spoke great English. You have to put a tag on your door to get your room serviced and then they will give you clean towels and take out trash. They won’t clean the room until you leave, just be aware. That’s pretty typical for the area though. Overall, would highly recommend if you want to save a little but still be close to Amsterdam. I’d stay here again. I’d also like to stay IN Amsterdam at some point, but this was a really nice place.…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cityden Aparthotels, Gastenservice/Front Office at Cityden Stadshart
Responded yesterday
Hi there, thank you for your positive and extensive review! We are glad that everything was to your liking and hopefully you could enjoy discovering Amsterdam. We hope to welcome you again in the near future. Kind regards, Beau
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Large comfortable 1 bedroom suite is great for couples or small family with 1-2 young kids. Great kitchenette with all equipment you need (including excellent washer/dryer and combi oven/microwave). Central location in Amstelveen near stadshart with many shops and restaurants. Very attentive service with a smile. Nice gym and other facilities too.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Residences Amsterdam, Gastenservice/Front Office at Cityden Stadshart
Responded 4 Feb 2022
Thank you for your positive review Martyn! It brings us joy to read the kind words about the apartment, location and service of the staff. Hopefully, we can welcome you back soon. Kind regards, Tara
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My favorite hotel in Amstelveen. Always clean , great amenities. A home away from home. Love the private sauna at no extra cost. The staff is very friendly and helpful. Close to Amstelveen shopping center and Amsterdam. Affordable luxury.
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Date of stay: December 2021Trip type: Travelled on business
Room Tip: Expensive paid parking in front of the hotel. Better to park in Q park and very close by.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Residences Amsterdam, Gastenservice/Front Office at Cityden Stadshart
Responded 18 Jan 2022
Hi Jen, Thank you very much for your perfect score! "Home away from home" is the best compliment an aparthotel can get :) We hope to welcome you soon again! Kind regards, Tara
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We loved our three week stay at Cityden The Garden. We were very busy every day and the staff took care of us very well. I have to shoot out especially to Sebastian who helped us with any little thing that came up. Our television went out one day and he was on it immediately and didn't quit until he had solved it. We would definitely stay there again!
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: The hotel is very close to a shopping mall, to supermarkets and the team taking about 30 minutes...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Cityden, Guest Services / Front Office at Cityden Stadshart
Responded 24 Nov 2021
Dear NYMartNY, Thank you so much for this stunning review on TripAdvisor. I am so proud to read your compliments towards our Hotel Team and especially to Sebastian. He is indeed an amazing and true host. The entire Cityden Team is looking forward to welcome you back whenever business or leisure brings you back to Amstelveen. Warmest regards, Jan-Willem Roenhorst -General Manager-
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This hotel and especially the staff working in it have really dissapointed our family. We are travelling a lot to different countries and, it is a must to say, that our experience in the Cityden The Garden hotel is one of the worst ones. To begin with the environment, the interior of the hotel is beautiful and tastes good, but it all fades in front of the dirt that is felt as soon as you enter the hotel: all the corridors seem to be uncleaned for months - the carpet is covered in dirt and dust, again, the room can be found a lot of dust and hair, and the towels were covered with dark spots. Even the menu in the restaurant was sloppy and sticky. The room (we were in a one-bedroom apartment) is nicely furnished, although, not to mention the dirt, we missed the bathrobes and slippers, as well as the filled minibar, which I think is mandatory in a hotel of this range (4 *). We lived on the ground floor, our room had a door to the terrace, but they were locked with a key that was not given to us. Even the air conditioning system, which could have saved us from the constant stuffiness of the air shortage, was blocked and inoperative. As for the staff, our first bad experience happened at the time of check-in: a girl working at the reception tried to convince us that breakfast, which had already been covered before, had to be paid plus € 150. She tried to argue that maybe the days changed or even the price suddenly got higher under some circumstances! We were lucky to have a screenshot proving the price of the room booked with breakfast. The last moment was quite shocking, because it could affect our journey back to home really bad: the evening before our check out we we agreed with the guy who worked at the reception that we would be called by a taxi at the agreed time in the morning to take us to the airport, in the morning it turned out that the car had not been called and a new order had been placed again, but again this time unsuccessfully - the car again failed to arrive under some circumstances, anyway, from the third time the machine arrived, thanks for that. As for the location of the hotel, it is really far from Amsterdam city center, it is nothing terrible, but it should be noted that it takes about 40 minutes to reach Amsterdam from the hotel. And that way a lot of time is wasted. I am very sad that I had to write this unpleasant review, in fact, I have never written any bad reviews before. Still, this time I was extremely unpleasantly surprised by the moments I mentioned earlier. I think if a hotel is 4 * (which is almost a luxury class), guests should be served at the highest level.…
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Date of stay: November 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Cityden, Guest Services / Front Office at Cityden Stadshart
Responded 9 Nov 2021
Dear Kontutyte, Thank you for taking the time to give us your feedback following your recent stay. I am very sorry to hear about your experience with us and can assure you that this is not the high standards of service, care and attention to detail that we usually deliver. I invite you to please contact me directly so that I can look into your feedback and turn the situation around at jan-willem@cityden.com. Once again thank you for your feedback and we do hope that he have the opportunity to welcome you back again soon. Kind Regards, Jan-Willem Roenhorst -General Manager-
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My first impression of the employees is that as of they really do not care about hospitality. The contact at the reception was for me very unprofessional and very cold. Rooms are ok but then the hygiene is below level. Bathroom with shower with no soap, not enough towels and dirty edges everywhere. Bad communication allround. It is far from being a 4 star hotel.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Cityden, Guest Services / Front Office at Cityden Stadshart
Responded 9 Nov 2021
Dear Devab, Thank you for taking the time to share your feedback with us following your recent stay. We are sincerely sorry and disappointed to hear about your stay with us and can assure you that your experience is not indicative of our usually Cityden high levels of service, care and attention to details. Thank you for your feedback and despite your recent stay we do hope to have the opportunity to welcome you back again soon. Kind Regards Jan-Willem Roenhorst -General Manager-
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+1
Disappointing. We stayed at this hotel for a businessmeeting in Amstelveen. After arriving at 16.30 two room still weren’t cleaned. So my colleagues left their stuff at my room. When we got back my colleagues received their keys but they didn’t work ;). I had only small feet towel in my room. Nothing more the rest of the colleagues had handtowels in a closet but i didn’t. What to say more…. The breakfast was till 10.30 but at ca 8.15 cheese and scrambled eggs were “solled out”. No cheese was available anymore. This is a basic item!!!! For paying 126 euro’s a night this hotel was dissapointing! But to be honoust….if this hotel is more organised and everything is ok than it is a 5 star hotel. For now it is a 2 star hotel
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Cityden, Guest Services / Front Office at Cityden Stadshart
Responded 8 Nov 2021
Dear Kriden, Thank you for having taken the time to share your feedback following your recent stay with us. I am very sorry that on several fronts your stay was less than perfect. I am disappointed that we did not deliver our usual high standard of service. I do hope that in spite of these concerns you would feel comfortable staying with us again, please contact me directly at jan-willem@cityden.com should you ever require any assistance at all with the making of future reservations. Kind Regards, Jan-Willem Roenhorst -General Manager-
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What I have to say about Cityden the Garden ? Everything on the hotel was very good. The staff on the desk was very helpful and warmful in every aspect since the arrival, to the exit. The restaurant was magnificent, thanks to chef and he's amazing dishes. The rooms are very comfortable and nice. The hotel is very well situated and very in adcount. If you want to spend a very good holidays, Cityden The Garden is a very good choice.
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Cityden, Guest Services / Front Office at Cityden Stadshart
Responded 21 Sep 2021
Dear Anabelan, Thank you so much for the wonderful review. It's so good to read you have enjoyed our Team making your stay so great. Our restaurant Lucia's is a very populair hotspot for foodies and our chefs are thrilled to make your dish exact the way you like it the best. Once more thank you and the Cityden The Garden looking forward to welcome you back. Warmest regards, Jan-Willem Roenhorst -General Manager-
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In december I stayed at the Cityden 5 times. Every single time my experience was amazing from the beginning till the end. The front desk is very nice and they will make sure your stay will be amazing. The rooms were every time amazing. They are clean and state of the art. Thank you for the amazing experiences I got during my stays.
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Cityden, Guest Services / Front Office at Cityden Stadshart
Responded 6 Aug 2021
Dear Relax65260216389, Thank you for taking the time to leave us this wonderful five star review. We are thrilled to read that your past experiences at Cityden the Garden were amazing. Our team will be delighted to read your feedback and we look forward to welcoming you back in the near future. Best regards, Paisley Front office supervisor
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PRICE RANGE
$116 - $210 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cityden The Garden
LOCATION
The NetherlandsNorth Holland ProvinceAmstelveen
NUMBER OF ROOMS
89
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Claim Your Listing Frequently Asked Questions about Cityden Stadshart
Which popular attractions are close to Cityden Stadshart?
Nearby attractions include Stadshart Amstelveen (0.6 km), CoBrA Museum of Modern Art (0.8 km), and P60 (0.7 km).
What are some of the property amenities at Cityden Stadshart?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cityden Stadshart?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Cityden Stadshart?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cityden Stadshart?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Cityden Stadshart?
Conveniently located restaurants include The Indian Kitchen, kokusai, and Lucia's Stadshart.
Are there opportunities to exercise at Cityden Stadshart?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Cityden Stadshart located near the city centre?
Yes, it is 0.8 km away from the centre of Amstelveen.
Are any cleaning services offered at Cityden Stadshart?
Yes, self serve laundry and a washing machine are offered to guests.
Does Cityden Stadshart offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cityden Stadshart?
The staff speaks multiple languages, including English, French, German, Portuguese, and Dutch.