This was our first stay at this location, but it certainly won't be our last. We had a bit of a panic during the day about arrival times as trains were horribly delayed, however the reception team were kind and reassuring throughout. The hotel is located next to a tram stop (take Metro to Zuid and then tram 5 to Kronenburg) for easy access to the city centre and the room was clean and comfortable. We didn't have breakfast, and there is no bar or restaurant at this hotel, however a range of drinks and snacks are available at reception and it is possible to order in food. Reception staff were also most helpful with printing off our travel documents for the next day.
Hotel room was clean and big enough for 2. Receptionist we dealt with at check in was very helpful and informative about traveling around amsterdam. No restaurant serving lunch or dinner in the hotel was the only let down. Breakfast was available, but we didn't avail of that. Some snacks also available from reception, but pricey enough. Good tramway connection to the city centre.
We had to amend our stay to a further night, thanks easyjet, but easily accommodated. Due to an accident we had no way of communicating with home but the try great staff sorted us out with free UK calls. Booked our extra evening no problem and printed off our boarding passes. Brilliant. Rooms are a bit small but adequate for two unless you intend to stay in all day.
I stayed in this hotel for 4 days. Not once the room got cleaned. They have once in 3 days room cleaning policy. There was no hairdryer,kettle, basic toiletries. I had to go down every day to get the towels. Room has got no curtains early in the morning the sun shines on your face. When I put this up with the staff all they said was sorry and not helped at all. For all this I paid 500€ for 4 days. I had visited other ibis but this one was the worst of all. Totally not worth it.
I spent 3 days here for a business trip. Rooms are very small and quite Dirty, furthermore are not set up every day. The hairdryer, wardrobe and toilet brush were missing. If you want hairdryer you have to pay a bail of 20€, and If you forget the card in the room, and you close the door, you have to pay 4 € in order to get a new one. Breakfast is not good, pretty bad quality and the quality is savory breakfast is very low. The position is very uncomfortable. STAY AWAY FROM HERE.
Horrendous even for a hotel with budget in the name! Unfortunately had no choice but to book here for a couple of nights as my flight was cancelled last minute. First of all the hotel cancellation policy is outrageous. You have to give notice by 2pm to cancel a booking, even if you book the hotel after 2pm? So due to this rule if you book a room past 2pm and want to cancel immediately you’ll be charged for one night for cancelling. Ridiculous. Then, the state of the room is a joke. It had very obviously not been thoroughly cleaned after the last stay as there were marks all over the walls, dust on the floor, and the sheets did not smell fresh. Really stingy as you only provide 2 teeny pillows in the room, a small towel per guest, no bin in the actual room and you can forget any extras such as a hairdryer or kettle. Housekeeping was pretty shoddy as the bed was half made and one of the nee towel we received was fraying and had a big tear in it. Lastly, the shower was rubbish and blasted you with scolding hot water every 10 seconds and the door couldn’t close properly so water goes everywhere. You can get way more for your money so would not recommend or stay again!…
Chose this hotel as it was close to my granddaughters uni, wish I’d stayed else where. On first walking into the room is appeared ok but on closer inspection it was very grubby, dirty marks on the doors, bits of fluff and hair on the floor. Thank goodness I had brought Dettol wipes with me so I could wipe all surfaces before touching anything, need better cleaning in these Covid times. We have been here 4 days now and the floor hasn’t been swept once since we arrived let alone washed and I don’t think this was done after the last guests left if I’m honest! clean towels every day but the dirty ones left in the shower, and not removed, the beds are sort of made but no clean sheets! The restaurant is self service and the tables are never wiped after each use, bits of food on the tables and chair, very grubby, and I have never stayed anywhere in the world where a toaster is is not provided at breakfast! The select of bread/rolls is good with butter and Jams but it’s very unusual not to be able to toast it! The hand sanitises are empty a lot of the time, I would not recommend this hotel!…
Room not properly cleaned. Found a dirty towel with make up staining on it. Spare single bed had used bedding dumped on top of it. Bed not folded away, this was not required. Dark red splashes on wall. Dirty marks on bathroom door. Floors grubby. Fan noisy when trying to sleep. No storage apart from a small shelf with a couple of hooks and only 2 coat hangers. No shelf at all in bathroom. Sink slopes so anything on side slips into sink! Thought there was a wardrobe, from photos on website, but this is a foldaway single bed. One small triangular poor quality plastic table and two plastic cube seats, one of which had stains of a liquid dried on it. Not cleaned at all. Very uncomfortable to sit on. Only 3 pillows provided on double bed. Towels replaced daily but staff just walk in without knocking. They left the clean towels at the back of the toilet on one of the days!! Yuk! Toilet rolls not replenished. Poor quality and too sparse furnishings provided. Not well planned for comfort.…
There are some weaker points inherently linked with the nature of the brand, so I will not mention nor take into account the spartan nature of the room. Starting from the positives, I would say that the location is extremely well selected, a couple of minutes walk away from the tram stop. Moreover, the price can sometimes be competitive compared to other hotel establishments in Amsterdam, though not always. Also, the air-conditioning is not more noisy than expected, so that’s by definition an advantage. And that’s were the positives end. On the other side, the rooms are not ergonomic, the beds are hard (though that’s a matter of personal preference, so I will be neutral on that one), the windows cannot open nor does the thin curtain (so one has to rely solely to the air-con, though maybe it’s for the best given the state of cleanliness of the windows), it was dirty pretty much everywhere and rather superficially cleaned (crisps on the bottom of the bed, a thick layer of dust on the sitting stools and the table, fabric particules on the bed linen, toothpaste on the shower walls, and the toilet floor could do with a good vacuuming) though admittedly the shower door was clean, and the walls allowed for a bit too much of noise to travel through. Also, to my surprise, though the pressure in the shower was constant, the water temperature would fluctuate from scorching hot to rather cold in a matter of seconds, so one has to anticipate and wash in instalments between the rhythmic change. The reception team is not terrible, but I wouldn’t call it exactly professional either; talking and laughing with colleagues about what you’ll do later may appear to some people as relaxed and almost friendly, but it’s simply not the way to perform the check-in. Moreover, there is the choice of a limited cold breakfast buffet; it gets busy and dare I say borderline disorderly, and it doesn’t make for a pleasant experience, but at least the option is there for those who so wish. Overall, I would say go for it if it’s for maximum 1 night and all you need is a place to crash and have a shower, but nothing more than that, and definitely without expectations. Unfortunately it’s a no for me due to the cleanliness and the low quality of the stay but, unfortunately, everything has a price; if I’m ever forced without any other reasonable choice and with an extremely low price well below competitors, maybe I could reconsider, but it would be a big call.…
Hotel is in location with close proximity to metro (3 min away) and small strip mall with great restaurants (10 min walk). Hotel personnel are great and hotel is spotless. Price is right too. My only area of concern is the housekeeping staff. - one day no room cleaning service at all -another day new towels were delivered but bed never made up -6 days the floor in the bedroom was never cleaned/swept/vacuum -9 fays the floor in the bathroom was never cleaned Not sure what, if any, special cleaning or chemical was used during the pandemic!
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