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Krystal Beach Hotel

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130 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Beach Hotel
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Showing 126: English reviews
Reviewed 2 weeks ago via mobile

We stayed in so many hotels in the Western Cape, but this one was such a surprise. A gem in the heart of Gordon's Bay. The hotel is utmost luxury at its best with a superb spa. There is a variety of restaurants to choose from around the hotel and you can go for a relaxing walk on the beach...

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Helpful?
Thank Alanjustin
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you very much for your cordial review. Although we operate as a four star enterprise the hotel is built to five star standard, and this manifests in its luxurious appeal and our fierce commitment to product and service excellence. After the Krystal IS a gem! We are proud of our rooms are your depiction of same is shared by...

Kinver, United Kingdom
Reviewed 2 weeks ago

Tried to give us a small 'garret' at first but then up-graded us to a suite. Otherwise the hotel was very comfortable with a good location on False Bay and convenient for bars and restaurants on the harbour. Good secure car parking.

Review collected in partnership with this hotel
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Helpful?
Thank H9561PMraymonds
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you very much for reviewing the Krystal Beach. I regret the faux pas in assigning you a room type we reserve for coach drivers, compact but boasting top furnishings and fittings, hence the upgrade to suite status to make amends. Our suites, as indeed all our rooms, are widely acclaimed for their spaciousness, peaceful ambiance, with magnificent views and...

Durban, South Africa
Reviewed 3 weeks ago

An exceptional hotel ! Beautiful rooms and amenities , delicious food and wonderful location. Highly recommended. I compared this hotel and stay to another '4 star' hotel in Seapoint and it was vastly different. The other hotel paled in comparison.

Review collected in partnership with this hotel
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Helpful?
Thank tanyag928
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you very much for your flattering review. We are delighted you enjoyed your stay with us. I shall share this review with my colleagues - it will make their day as it did mine. It is nice to know that we enhanced your overall holiday experience. I hope you will visit us again in the near future so that...

Sheffield, United Kingdom
Reviewed 3 weeks ago

Very friendly and quick checkin,all the staff in the hotel spoke to you as you passed them when moving around the hotel,Food ,we had breakfast and Sunday lunch in the hotel and it was of a good standard.the hotel is very modern and and well kept.the only down side to the hotel is the limited amount of sun loungers around...

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Helpful?
Thank steveandsuedring
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you very much for your generous review. It is very much appreciated. I am delighted that you found our staff friendly and helpful - we are always working on improving guest expectations by making your stay a more personal and enjoyable one. Please know that we actually have an abundance of sun loungers, and I have spoken to the...

Somerset West, South Africa
Reviewed 15 February 2017

We were full of anticipation of a romantic fine dining Valentines dinner but -oh no - how sad and disappointing. We had to ask constantly for the wine that was "paired" with each course not to mention the fact that we never saw the manager during the course of our dinner - had we had the opportunity to see the...

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Helpful?
Thank Trishlombard
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

On behalf of everyone at the Krystal Beach, I apologise most sincerely to you and your partner for ruining your very special night. We are deeply distressed and red-faced about this appalling aberration. For various reasons the kitchen and service staff came under intense pressure and we bungled what should have been a most pleasurable evening. We would very much...

Reviewed 14 February 2017

My partner and myself had an early Valentine due to me working as an Executive Chef to create beautiful meals for couples celebrating Valentine, however our choice to celebrate our Valentine was Krystal Beach Hotel Gordon's Bay...What a AWFULL experience we had!!!!!The table including crockery/cutlery was dirty, service was poor!!!Waitresses was more into chatting to one another, when i called...

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Helpful?
Thank shannon j
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for taking the time to write to the Krystal Beach Hotel. Sadly, all that you say is true, and I hasten to assure you that we have thoroughly analysed what went so terribly wrong in meticulous detail. On behalf of everyone at the Krystal Beach, I apologise most sincerely to you and your partner for ruining your very...

Lubumbashi, Democratic Republic of the Congo
Reviewed 12 February 2017 via mobile

My wife and I spent one night at Krystal Beach Hotel while touring the region. We had booked a suite, and the room was amazing; very well decorated and containing all the right amenities, including a Nespresso machine. The staff even put a chocolate next to our pillows before we retired for the night. The breakfast was good, but I...

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Helpful?
Thank congo_caribou
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you so much for your kind review. I realise that self praise is no recommendation, yet I truly believe that our rooms are uniquely special and that the views are superb. Guests also enjoy the gym, spa, pool and boardwalk on the marina. And, as a base to explore the region; inter alia the picturesque and historic must-see towns...

East London, South Africa
Reviewed 23 January 2017

We booked a luxury suite only to find that the aircon was SO noisy that we had to change rooms When booking on line I requested a bottle of wine and a bucket of ice to be in our room on arrival - it was no where to be seen and when I enquired from reception no one knew anything...

Review collected in partnership with this hotel
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1Thank Lorraine W
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you very much for taking the time to review the Krystal Beach. I noted your disconcerting comments and interviewed all Department Heads concerned. I believe my investigation is thorough, fair and honest. Herewith my findings: 1 ) You did book a luxury suite through Booking.com 2) Maintenance checked the air conditioner and found it to be noisy in operation...

Cape Town, South Africa
Reviewed 20 January 2017

Really great hotel...rooms are spacious...really nice decor...all staff really friendly and helpful. Spa on premises. the art gallery in foyer is an added service. Only drawback was that pool closed at 6pm

Review collected in partnership with this hotel
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Thank 459jamilac
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you for your most generous review. I think what differentiates the Krystal Beach Hotel from other fashionable hotels is our floor design that suggests a sense of “Lebensraum” that seamlessly integrates the art gallery, the restaurants and our well-appointed lounges with uncluttered furnishings. The ambience remains warm and welcoming but without any sense of claustrophobia. Our rooms are large...

Worcester, United Kingdom
Reviewed 17 January 2017 via mobile

We stayed 3 nights at the Krystal Hotel,rated 4 stars we were really pleased with standard of the rooms. Very tastefully decorated and extremely spacious! The pool area was great as well. We didn't opt to eat any meals at the hotel so we aren't able to comment - but this hotel represents excellent value for money!

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Helpful?
Thank CaroTurner
Krystal B, Director of Sales at Krystal Beach Hotel, responded to this review

Thank you so very much for taking the time to review the Krystal Beach. We always greatly appreciate it when guests share their thoughts and experiences with our staff and management alike. Please know that we always take your views most seriously, and that we continually endeavour to improve our product and service offerings wherever possible. We hope to welcome...

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Amenities

Highlights
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Spa
Room types
  • Accessible rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Public Wifi
Services
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
The 4 star Krystal Beach Hotel is situated on the waterfront of the paradisiacal Harbour Island peninsula, nestled along the Western Cape shores of Gordon's Bay. Position is a priority and the hotel is at the epicentre of the Cape Town Metropolitan area. ... more   less 

Additional Information about Krystal Beach Hotel

Address: Breakwater Lane | Harbour Island, Gordon's Bay 7140, South Africa (Formerly Villa Via Gordon's Bay Hotel)
Region: South Africa > Western Cape > Cape Town > Gordon's Bay
Price Range: ₹ 6,157 - ₹ 11,725 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Beach Hotel 4*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hotel Via Gordons Bay
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Beach Hotel staff and other travellers.
2 questions
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Questions? Get answers from Krystal Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The One Bedroom Luxury Suites are great!”
  • Bedroom
  • Lounge area of the One Bedroom Suite.
 of 5 bubbles renierf, 20 Mar 2017 | Read review
“Pool facing room on first floor have direct access to pool”
 of 5 bubbles KelvinPillay, 18 Mar 2017 | Read review
“We stayed in room 118 ,king suit with sea and marina views ,couldn't have got a better room”
 of 5 bubbles steveandsuedring, 25 Feb 2017 | Read review
“Sit outside in the deck in the morning and fall in love with Gordons Bay.”
  • Sunset in Gordons Bay
 of 5 bubbles AndrewBHM40, 7 Dec 2016 | Read review
“The suites are very big and comfortable. Mine had a balcony with a sea view.”
 of 5 bubbles rudolfv442, 17 Nov 2016 | Read review
5 of 5