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Wyndham Garden Guadalajara Acueducto

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235 Reviews from our TripAdvisor Community

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Showing 73: English reviews
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Montreal, Canada
Reviewed 6 days ago NEW

The Hotel is located in a very great olace, with so many options to visit at the mall, also bars and different stores and restorants!! Excellent Treatment by the staff also, Gladly i'll be back there Keep doing what yo do!!!

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Helpful?
Thank Yaninbenett
Mexico City, Mexico
Reviewed 2 weeks ago

i stayed here several years ago when it was in much better shape - now it is truly deplorable. it is filthy, the rooms smell musty/moldy, staff are incompetent and don't speak English, the walls are paper thin, the towels are rags. wifi mostly worked

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Helpful?
1Thank ciannixxx
Jorge V, Front Office Manager at Wyndham Garden Guadalajara Acueducto, responded to this review

Dear Ciannixx, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Colima, Mexico
Reviewed 14 March 2017

This hotel have a very nice location, the manager help us to get tickets to Tequila and the housekeeping main was very nice. The only bad wold be the parking cost 100 pesos but all the staff was very friendly.

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Helpful?
Thank victorlopez1
Jorge V, Front Office Manager at Wyndham Garden Guadalajara Acueducto, responded to this review

Dear Guest, Thank you for sharing your experience in Wyndham Garden Guadalajara Acueducto, we're happy to hear that you have a great stay with us, hope you visit us again soon. Best Regards! Jorge Villarruel FOM

Tucson, Arizona
Reviewed 5 March 2017

The hotel’s location couldn't be better, right in front of Andares Plaza and Puerta de Hierro complex, with lots of places to eat, shop and drink. A prime location for a run-down hotel, I recommend you stay elsewhere. The room’s A/C unit was non-functional, it worked only as a fan. The room was clean but the walls and windows were...

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Helpful?
1Thank Garlante
Management response:

I am very sorry for the inconveniences you had in your stay, I really ask for an apology. I will take this case in my hands, and thank you for taking the time to write this review, this will help us to constantly improve.

New Rochelle, New York
Reviewed 30 January 2017

We were visiting the hospital Centro Medico Puerta de Hierro and did not want to stay too far. This hotel was the perfect location. Right next to Plaza Andares which offers a great selection of restaurants, shopping, coffee shops and bars. The hotel itself offers valet parking for a nominal fee, breakfast was included in our rate and the room...

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Helpful?
Thank Jasmin B
Management response:

Thank you very much for your comment, I appreciate you taking the time to write this review, we hope to see you again with us.

sykesville, MD
Reviewed 20 January 2017

I stayed at this hotel twice. From July 2016 to January 2017, the quality, cleanliness and breakfast has declined incredibly. The rooms are no longer clean, the coffee is cold in the carafes in the am, and the noise and partying is intolerable....in the Middle of the week. Used condoms in the hallway...it is truly disgusting.

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Helpful?
1Thank Judy S
Management response:

We really sorry, I want ask an apology for all the inconveniences that you had on his stay, I really appreciate your comments.

Chicago, Illinois
Reviewed 11 January 2017 via mobile

Bed was fine, hotel was fine, but the walls and bathroom were filthy. Used lotion and stuff on the counter I won't describe. Basically a normal Wyndham but they need to improve on their cleanliness . I will try the new Hyatt next time

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Helpful?
Thank Tbchevrolet
Management response:

We like to ask an apology for all the incidentals that you had on his estay, your comment help us to get better everyday. Thanks.

Reviewed 22 December 2016 via mobile

I lived and studied in Guadalajara for more than 4 years so I went there for graduation only. The hotel is in a great location, is near to everything. It included breakfast which was good (don't expect gourmet food). The room service not so good that's why I took out one star, they never answered. I did ordered from restaurants...

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Helpful?
Thank Yaneris M
Sao Caetano do Sul, SP
Reviewed 9 December 2016

Stayed in this hotel for 5 nights, I was a little bit apprehensive because of the negative reviews, but I can say most of them are exaggerated. The hotel is comfortable. The room I stayed is big and very clean, but the windows don't open. The staff is friendly, but not all of them speaks english. The location couldn't be...

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Helpful?
Thank fdemitroff
CYPRESS COUNTY
Reviewed 4 December 2016 via mobile

Don't believe all the negativeness about the hotel. Some of the reviews are overly critical. We have stayed here twice. Both stays were good. The rooms are clean. The beds comfortable. They have great showers. The staff is excellent. The night clubs on the street level can be heard at night if you have a room on the street side....

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Helpful?
Thank AlbertaJack007
Management response:

I really appreciate your comments. I very glad that you enjoy your stay with us, thanks for take a time and leave us that beautiful review. Jorge Villarruel FOM Wyndham Garden Guadalajara Acueducto

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Wyndham Garden Guadalajara Acueducto

Address: Avenida Acueducto 360 | Col. Puerta de Hierro, Zapopan 45116, Mexico (Formerly Hotel Mexico Plaza Guadalajara)
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Zapopan
Price Range: ₹ 4,396 - ₹ 5,430 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Garden Guadalajara Acueducto 3.5*
Number of rooms: 186
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Questions & Answers

Questions? Get answers from Wyndham Garden Guadalajara Acueducto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors”
victorlopez1, 13 Mar 2017 | Read review
“Rooms on front side of hotel are very noisy. Choose rooms facing Av. de la Patria”
  • Shower glass door not closing properly.
  • Bathroom sink drain flange dirty,
  • Wall paint dirty.
  • Dirty windows. Security latches not working.
  • See-thru bathroom door frame.
  • Shower mold and mildew.
  • Toiltet flush lever chain held by paper clip.
  • Outdoor view. A/C unit and rooftop.
Garlante, 4 Mar 2017 | Read review
“ask for a room away from the night clubs”
carlamC1486JZ, 27 Jun 2016 | Read review
“If you have to stay here demand a better room”
A2686FLmarys, 25 May 2016 | Read review
“as far away from the night club as possible and room will be fine. Do not stay on the side facing the mall and clubs.”
WorldTravelsTandJ, 17 Nov 2015 | Read review
5 of 5