We haven’t ever been made to feel so uncomfortable by one person staying at a hotel before.
The female breakfast chef was rude so much so that each morning we felt more & more stressed going for breakfast. We asked the Hotel Manager If we had upset the ‘lady’ as we couldn’t raise a smile or Hola! Her behaviour in the end got so extreme we had no alternative but to leave.
Such a shame as all the rest of the team were the nicest, from Sandra welcoming us to Evan the ‘caretaker’ & the dinner chefs in the evening, they were all amazing & if we had the option we would of stayed 3 weeks not just the 1 week! The rating would be Excellent and not Poor.... I think if you are Colombian it’s ok to stay but certainly as English we felt we were singled out by her.
If the owner would like to get in touch then we will happily explain all of the incidents in detail. We are both from the hospitality & catering industry.
Great sized pool & in the quiet area of San Andres which was perfect for us. Excellent meals at night good quality fish and service!
Casa Las Palmas Hotel Boutique was an amazing experience for my birthday. My mother and I left one hotel because of deception, discovered Las Palmas and we were treated like royal angels. From the moment we stepped foot onto the property it was nothing but smiles, professionalism and the most genuine hospitality. All of the staff, Gloria and her husband strived to accommodate my mother and I for my birthday and every expectation was met. Anything you need from a fresh meal, cold beverage, taxi service and even island tour is a snap away. I highly recommend anyone who prefers to relax in a home away from home, to visit Casa Hotel Boutique. The rooms are spacious, filled with life and culture, modernized, air conditioned, relaxing and comfortable. You can swim in her pool or take a short walk to catch the bus to the beach. The location is so serene that it's equally enjoyable to stay on site and enjoy the amenities. I will definitely be returning to Casa Hotel Boutique for the love and respect I received on my birthday. I owe the entire staff a lifetime of gratitude for the services provided to me and my mother on my birthday.
THE BEST HOTEL IN SAN ANDRES!!
This place flatters to deceive, the pictures look nice and the pool + main house have potential but are sadly lacking in routine maintenance. It also seems abandoned during the day with no-one around reception or pool area.
Worst of all was dinner, no menus, just one guy moonlighting as a 'chef' heating up some prawns and microwaved rice (clearly heard the PING!) and then charging us COP 96,000 for the privilege....an absolute joke.
Actually the most redeeming feature of this alleged 'boutique' hotel is being able to walk out to Cedar Point for a nice sunset or to Restaurante Coral View for some proper, well-prepared San Andres seafood.
Do yourself a favour and avoid this place like the plague!
I agree with other reviewers that the location is far away from central San Andres where all the action is but that is the point - it is away from all the crowds and noise! Obviously they did not do their research before booking! We totally appreciated the beautiful room with lovely wood wall cabinet, air conditioning, small refrigerator and a comfortable bed. Large windows gave us a view of their flowered grounds and pool. Good black out blinds provided us privacy and a good nights sleep. The pool was clean and large enough to swim laps. We had zero desire to seek restaurants and greatly appreciated the meals prepared by the staff in the kitchen. Breakfast was included but the kitchen staff would also prepare lunch and a chef was available every evening to prepare very tasty and memorable meals eaten outside in the quiet night. Yes, this was expensive but worthwhile if you want a special get-away. The manager will arrange transportation to and from the airport as well as vehicle rentals or tours. The only advice I would give future travellers is ask the cab driver to stop at a store so you can pick up water, wine, snacks, etc. This will save you from having to pay the higher price for these items at the hotel.
We had a 4 night reservation that we immediately canceled upon arrival after seeing the condition and the location of the hotel. It's far away from everything. It was roughly a 30 minute drive (without traffic) from the downtown where EVERYTHING is. If the hotel had amenities to provide such as a beach, nice pool, bar, restaurant, or ANYTHING to entertain guests, I understand staying here. It’s down a dirt road that is a 15 minute walk to the beach. The neighboring properties are abandoned houses/lots. When talking about the location the owner suggested walking down the dirt road to a bus stop to get downtown. Do you research. Find a comparable priced hotel near the south of the island where you can WALK and enjoy what the island has to provide.