My Booking.com confirmation clearly stated "this room has a balcony". What I got was a really tiny room less than 2 metres wide with 2 bunk beds, one on top of the other (see photo). The manager informed me that all their single rooms are like this and that none have balconies. On the plus side, the room was perfectly clean and the bathroom was fine - nearly double the size of the room.
Despite the disappointment with my room, my stay was fine. The manager was friendly and obliging and the ambience was relaxed, but very old-school Italian. Lots of couples of a certain age sitting around playing cards in the evening, which I found quite charming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC