When we arrived we had to wait twenty minutes to get our room, while they tried to find our booking.The staff could neither speak or understand English. If we tryed to say something they just ignored us.
At Thepnakorn's web page, it says there is a large swimming pool. And there is, but there is no water in it. Just some dust and garbage.
Over all, the rooms located at 8'th floor was pretty good, compared with the other floors. Service from the staff was terrible.They simply do not know how to treat guests.
Myself and my family stayed at the Alvarez Hotel in April with two other families.
The Alvarez is just behind the older Thepnakorn Hotel and share the same owners, in fact the key cards for the Alvarez have Thepnokorn written on them. Its for these reasons I feel comfortable writing this review on the Thepnakorn page.
Alvarez is a new hotel and the appearance is very nice, the reception is clean and check in was very quick.
The rooms are very nice and conformable the only issues was the shower which went from hot to cold and back again for no reason, this is common fault as several people complained about it.
The breakfast is fine, just what I have had previously in the Thepnakorn.
The pool never gets any sun and is cold all day long, not a place for kids to enjoy the sun.
The biggest issue I had a was when I asked for a second key card for the room, the lady on the reception told me that I had to pay 300Bt for the key card. When I questioned her on this she told me that it was not a deposit it was a payment and the card would belong to me and didn't need to be returned.
I clearly had issues with this and challenged her but she remained firm. It was only when I asked for the name of the Manager and could I speak with him that she told me that she would accept a deposit and refund it when I returned the card.
This in my view was a clear attempt to extract money from me and when I reported it the following day I was told that perhaps her english wasn't too good and she didn't really understand. Well, I can tell you she understood fully but her aims was not customer service but self service.
If the owners are reading this feel free to contact me for more details.
There are two hotels with the same owner. The Thepnakorn is older and in need of some refurbishment. The hotel is about 5 minutes out of the town centre but is well placed if you're in Buriram for the football. They offer a service to take you into town too, for B100. We stayed on the 7th (or Executive) Floor in a large room but there were a few minor problems with the room. The curtains had come off their runners, the shower rail in the bathroom wasn't attached to the wall and the universal light control was broken. This may have been just our room, or maybe not.
The restaurant offered an average menu and the service was nothing special. Breakfast is taken is the brand new sister hotel, The Alvarez, ad everything here seemed new and in good working order. I would have no problem, next time, staying in the newer one but would think twice about the Tehpnakorn.
FYI, the pool was clean and the wi-fi worked.
The rooms are hazardous, my wife had an electric shock! They are also very very dirty with stained sheets and towels! Carpets are thread bare! No hot water and the more expensive VIP rooms are only VIP because they have dented old kettles and extra pillows!!! The food is like pig slop and the staff are strange and rude!! The swimming pool that this crumbling mess of a hotel boasts off is a health hazard and you most probably would catch legionnaires disease from! Mosquitos everywhere and a stale rotten smell everywhere throughout the hotel!!! This is not for westerners avoid at all cost! We stayed 2 nights and booked in elsewhere! An absolute shambles of a place AVOID! AVOID! AVOID!
I stayed here for two nights after visiting some Temples in the area and was dissapointed at the quality of the rooms and the overall condition of the hotel. The hotel was recommended to me by a friend who stayed there in 2008 and I really do believe it was still the same wall paper paint and fittings from that time. To be fair the hotel was clean and the pool was nice but the staff werent very helpful and the restaurant was only just passable. The hotel reminded me of one of the grand hotels on Brighton seafront it was undoubtadly Grand in its day but has deteriorated with time. All in all adequate but expensive and dated