This hotel looks very beautiful from outside has a big restaurant and others facilities but the rooms are so so, sure not like a 4 stars hotel, we like the fruit plate for free at the arriva but the room no worth the price if you haven't a discount.
We stayed only 1 night thankfully. Our room was good. Nothing to complain about. The rest of the hotel looks old and tired. Tatty flags flying on poles, light bulbs on their main hotel sign not replaced, the list goes on. The area the hotel stands and the town had a very unsafe and uncomfortable feel about it. This is the first time where we felt the need to cover and chain up our motorbike throughout our whole Europe trip. The food is the worst we'd eaten in any hotel or restaurant. I had to return my evening meal because it was undercooked pork. Breakfast was awful and restaurant staff miserable. I would not recommend this hotel.
4* hotel .... but not to UK 4* expectations. We asked for a room with: a nice view - got the restaurant sign right outside our window; quiet room - we were above the entrance to a party area that went on till midnight.
Parts of the hotel were very nice, some bits needed a little more thought - ducting for the air con, was in the way of the window shutter so unable to open any further (bathroom); water in the fridge had been opened - so did not attempt to drink it.
The staff were very nice and helpful, fresh fruit & bottle of water delivered to our room "for your anniversary" .. but every room get it when they check in, still a nice refreshing touch.
Free Wi-Fi in the room .. we were unable to get it to connect.
We spent a week here and loved it. The staff was great, the room was great, and the location was amazing!
We walked from here all over Florence, we at at nearby restaurants, and we relaxed on the patio.
To us, this is what a trip is all about. We were close enough to the attractions, but in an area where you feel like a local.
This hotel was quite good. Just outside the Walls of the old city and very handy to everything. You could walk to most attractions. Restaurant was good as was the breakfast. Nice gesture to have fresh fruit waiting for you on arrival. Unfortunately we were woken up around 4am by some very noisy, drunken Germans, singing and falling over in the passage way and also in the room above us.