This has been our 7th time on the island.. first as Ozen management. Everything is impeccable. Luisa is the heart and soul of the place putting a touch of love in every inch of the place. Bedrooms have been upgraded, the many restaurants have flavors for every taste. As italian I was impressed with the pizza and pasta. The kids club has many wonderful activities different every day. The spa’s treatments were excellent and overall all the service is great. Salman our butler of 7 years is definitely a plus to the vacation . We ll be back in december
If you want to be treated like royal families, feel like you are in paradise, then ozen is the place for you. From the start of trip at the airport lounge, to the welcome reception with the band, to all other details. The villa on water was breath taking. Sunrise is just great view. Sunset can be seen from the bar as well. The bikes were smart idea to move around. The breakfast, lunch buffets are excellent. Healthy options and good variety. Room services and cleaning are almost twice a day. Maitaince call out is also efficient when needed. Our butler was the great Amira or sometimes called Meeera. She is a kind and caring person. She is there when you need help or ideas. She organized everything is a very comfortable manner. Even there were changes, she did it with peace and happiness. She is solution oriented. I am sure with the load she had of other visitors, it was not easy job to satisfy all.
We were given day use beach villa respecting our flight timing, that was amazing experience.
They helped me in my wedding proposal, diving center did amazing job, surprising the love of my life. It was a great submarine experience.
We had a great photo session across the island. Bot expensive for the quality you get. Photos were out of this world. Thanks Nayef, the photographer.
I like also to thank the whole diving center, the divers, the manager from UK. From buffet resturant, MO, Prince, Pankaj (fruits bar chef), and all lunch and breakfast buffet chefs.
I will definitely come back again.
Our stay here was an absolute delight. I was travelling with my 19 months old son, and i must mention that the entire staff was very helpful. Special shout out to Saeed our butler, Maryam,Diksha,Arjun,Nancy and i am not able to recollect one lady's name, for taking such good care of us. Our room, the food, hospitality all were outstanding. We had a L-Shape huge swimming pool in our room and our son enjoyed it thoroughly. Complete Privacy. Also thanks to Amit Gilani of travelbutler.in for organising this trip. Highly recommend him. All our paperwork load was taken care by him, while we were enjoying our holidays.
We highly recommend this property and thank them once again for taking such good care of us.
Water villa 607 is perfect, sunset view, very spacious and luxurious. Sunsets there are the most amazing thing you will ever see. Furthermore with their all inclusive, being in the infinity pool with a glass of Champaign and free snacks is awesome.
The room needs some refurbishing here and there but nothing too serious. The hotel is not new, but this has also benefits and it is the attention and experience of all personnel, the hotel runs smoothly and has many people working there so anything you need just raise a hand and they will make it happen
Special mention to Ahsan, our butler who solved many issues for us and made our stay very comfortable carrying us in his little truck. Also to the chefs, my wife is coeliac and needs gluten free food, we felt they adapted everything perfectly without cross contamination. If you have this allergy do tell them in advance. Also note for hotel: you would do great if you focus on this specific gluten free allergy, advertise it on your web, have special menus on the hotel ready to deliver to customers specifying gluten free food. This will bring you many customers because Maldives has no hotel with this characteristics.
The food in general is AWESOME. It really is, all inclusive hotel with this level is not easy to find.
Beaches and snorkelling are a dream. Coral reef is awesome.
And also take into account that the boat from the main airport Male just takes around 25 minutes. After this quick ride we definitely were sure we made a good decision not catching an airplane to a far away resort. They take you just before the flight in a luxury boat, weather is not an issue for the boat. If we would have catched a flight maybe we would have lost several hours of our holiday.
My wife and I celebrated our anniversary at the resort in late-September. We have an amazing and memorable experience, which can't be expressed sufficiently with just words.
Mr. Salman (Hiyani): First and foremost, our sincere and heartfelt appreciation for Mr. Salman, our Butler. He became a dear friend of ours during our stay. We enjoyed discussing a variety of topics, he made us feel very comfortable, and we felt as though we had known him for years. His untiring efforts to exceed our highest of expectations is greatly appreciated. On many occasions he took proactive measures to solve any issues and provided us with everything we would have wanted. It is truly people such as Salman that can make or break a vacation for the guests/reputation of a luxury resort. We already miss his energetic, jovial demeanour and hope to see him again soon. OZEN management - thank you for enriching our vacation by appointing Salman as our Hiyani. He is an invaluable asset to the success of your organization.
Arrival: Right from meeting us at the Arrivals at Male Airport, the Ozen team were impeccable. We were fortunate to be the only ones on the 20-min trip aboard the luxury catamaran from the airport to the resort. Thanks to Mr. Aathif for keeping us happy and engaged during the short ride, and to the rest of the OZEN crew on the Catamaran.
Resort welcome: The reception upon our arrival was very endearing as well planned. There, I met Mr. Aneel (Director of the Resort) who welcomed us to the wonderful resort. Throughout our stay, Aneel checked in on us. I appreciated his calm and assuring presence, as he coordinated with Salman and helped sort out a couple of minor issues with our room. To me it seemed like Aneel and his colleagues genuinely cared for their guests and their well being. He also took proactive measures to mitigate any concerns at the resort. Thank you Aneel for all your efforts.
Food: We had breakfast and lunch at Vista Del Mar. Even on an all-inclusive plan, we routinely requested gluten free and out-of-menu items that were served to us. We really appreciated Chefs Alok (Vista Del Mar) and Chef Chetan (Origine) who prepared specially curated meals to satisfy our dietary requirements. Every person who served us at the restaurants was extremely polite and seemed happy to help us have an enjoyable meal and experience. Some of the names I remember and thank are: Vista Del Mar - Amir and Arjun (thank you for remembering my Avocado on Toast request); Origine - Turana made our fine dining experience immaculate with her knowledge of the 5-course meal. Saffron - Som, Arjun and his colleagues made our Indian thali experience memorable, despite the weather not cooperating with the outdoor seating.
Ocean Villa: Very spacious, well designed rooms with lots of outdoor space. The only downside to the entire trip was the rainy weather - which is under no one's control. But heavy and persistent rains the first 3 days during our stay made it hard for us to fully utilise the outdoor area including the pool, or see the sunsets.
Departure: Consistent with the rest of our stay, the service and care taken during our departure was planned well. We had assistance all the way up to check-in at the Male airport. It was our pleasure that Salman also joined us on the boat ride to the airport and shared some memorable stories on the way.
Purely Maldives: I was happy to once again book this trip via PM. Richard was very kind and resourceful as always. He helped us make the right choice in OZEN Bolifushi. Thank you Richard.
OZEN Management: Thank you for putting together a wonderful team of professionals who go out of their way to keep your guests happy.