Visited hotel arlecchino with my school in February 2019 and I have to say that even as a child this experience was awful.
Breakfast was terrible. The queue for a cold slice of hard stale toast a mile long as there was only one toaster.
No fresh fruit at all
Lunch everyday tasted and looked like microwaved pasta. Just because we were a school we were treated not like guests but like dirt. Waiters were mostly not friendly to us but a few a little too friendly.
Dinner wasn’t much better as it was measly portions of disgusting unserveable food. We were hungry constantly as we weren’t eating the food and were skiing all day everyday.
The waters that are put on your table are quite obviously filled up from the tap and cloudy at times, we bought water everyday form the overpriced shop next door.
The staff are very rude especially the cleaners and waiters. Came back to the room once after a long day of skiing and was told that we couldn’t come into our room for 10 more minutes and couldn’t even drop off our helmets or coats. They shouted at us and told us to go away. Eventually after 20 minutes of being in our room they came out and walked away, we entered the room and it didn’t look any different to how we left it. The beds weren’t made the towels were left in the bathtub(which is where it said to leave the ones you wanted changing) and the room was still dusty.
On the day we arrived we were actually an hour and a half behind schedule anyway but ended up waiting 3 hours in the reception for the final 6 rooms, this wasn’t a great start. The reception staff told us quite rudely that it would be only 1 more hour each time we asked.
The rooms are old fashioned and dark. Our beds were a bunk bed and double that didn’t look safe at all. In fact nobody slept on the bottom as the bed collapsed when my friend sat in the top bunk. Be careful with these beds.
The worst think about this hotel was the water that came out of the tap int he bath and showe in multiple rooms. It was a browny orange colour that stunk. The hotels maintainance man said that it was just rust and he had fixed it but it happened multiple more times. We ended up washing in the basin.
Overall I wouldn’t recommend this hotel especially not with schools as you are treated with no respect. If you are going however, make sure to go into the village of madesimo and eat out. DO NOT EAT IN THE RESTAURANT.
The skiing was great however, this was definitely what made the holiday okay.
The hotel is spotless and functional for groups of children, as the rooms were furnished with bunk, twin and double beds.
The facilities are as one would expect... bar selling drinks and sweets, restaurant, games room and small pool.
The location is great with easy access to the beginner slopes, and about 75metres to the chair lift linking the rest of the skiing.
Occasionally the staff were a little off, however I would put this down to language and perhaps just one miserable chap, who was not very interested or helpful.
A low end hotel, but great for school groups.
rooms were dated and small. we had 4 people in a room clearly designed for 2. there were some nicer rooms on the higher floors. our lock got stuck on our door making sometimes quite stressful. I was there with a school group and we all found the food poor. even though there was a lot to complain about, it was in an amazing location for the slopes. the town was really pretty and there are lots of things to do. I would love to go back to Madesimo but maybe not the same hotel. the views from the rooms varied. see pictures.
The rooms are quite big and have comfortable large beds, the en-suites are also nice however mine was a bit dated and a garish green! It was nice and quiet in the evenings and the gym/sauna/swimming pool were great once you found them! This is a good place to come with children as they have a small kids club and plenty to keep them occupied. This hotel is used frequently for school tours etc. so don't expect to have the most relaxed time. Wifi is also pretty much non-existent due to the amount of children on it!
The Arlecchino Hotel is an utterly disgraceful place that cannot honestly claim the appellation of hotel at all. It is not a hotel, let alone a 3-star hotel, but a hostel. Even as a hostel, the Arlecchino is a wart in a location which is in other respects absolutely amazing.
The rooms, including the supposed ‘family rooms’, are small and dark. The furnishings are old-fashioned to the point of being ancient. There is no storage space to speak of (a wardrobe with a rail and a couple of hangers, but no shelves), so we could not even unpack: throughout our whole stay we had to live out of bags left on the floor.
There was a large (one square metre) mouldy patch on the ceiling of the room. The situation in the shower bath was even worse—it was so riddled with mould that we did not dare shower the kids at all, and had to wash them at the basin. The bathroom was so ridiculously miniscule that the toilet tank stuck out over the seat, which meant that the toilet lid rested on our backs whenever we had to void ourselves. We ended up having to fix the toilet seat in place with tape to prevent this disgusting situation. Please see the photos enclosed in the gallery as evidence.
There is no price list of beverages available in the Arlecchino hostel. In fact, the staff were not willing to let us see price lists at all, despite repeated requests. The only option is to take it or leave it. And the prices are simply unconscionable given the quality of this place. One shining example: a single tea bag costs EUR 3.
At breakfast, guests are only offered beverages from large urns. The ‘tea’ is thin and contains old sediment that floats in the cup—a pretty ‘interesting’ experience. Once you see it, you’ll ask for a tea bag immediately (yes, one of those tea bags for EUR 3). In other respects, too, the breakfasts are poor. The selection is limited to just a few cold foods such as ham, cheese, jam, and some kinds of biscuit. The dinners are even worse, really substandard. Predominantly pasta and pork, but always prepared in a tasteless and insipid way. The meal fills a hole, no doubt, but it’s hardly what you’d call a dining experience.
Furthermore, regarding the dinners, they serve ‘bottled’ water automatically. No one asks whether you want it or not. They just put it on your table. It’s not even the original water, as the bottle has clearly been refilled by the hotel. That would not be a problem, except that nobody tells you it is charged—so you have a nice surprise when you receive your bill at the very end of your stay. EUR 2 for a refilled bottle of water! I swear, I am not a scrooge, but I have to comment on their barefaced cheek.
The language skills of the hotel staff are simply tragic. The only English-speaking person is the receptionist, whose core characteristic is her endless arrogance.
I caution any potential guest against parking in their garage. Unsurprisingly by now, the prices for parking are not available in advance—and the fees are inflated by barely-specified circumstances. The fee can be EUR 10 for one day, as high as EUR 20 for another. Yes, another surprise for the guest at the very end of the stay.
I very strongly recommend that you check your final bills in close detail before you pay anything. All of our party found serious discrepancies in our bills: imagine, according to their billing my wife and I consumed 5 liters of refilled water during one dinner, and 7 during the meal on the next! Funny. Absurd. Impudent. They do their best to fleece to the fullest.
As reported by some unfortunate fellow visitor to this hotel in another review, it would be optimal to bulldoze this pseudo-hotel and use the excellent plot of ground to build a new hotel. A hotel that would be in line with a beautiful surrounding landscape.
I heartily recommend that you visit Madesimo, which is simply breathtaking. But avoid the Arlecchino hostel. Visit only at your own risk. And if you really want to experience it, be cautious about that billing!