We were admittedly walk-ins, with no reservation, and managed to get the last room available. And it was obviously one of the lowest standard on site. No wifi in the room, only in the lobby and pool areas, and then only one device can connect at a time. So we had to take it in turns to check emails etc.
This property, and most off surrounding area, is in poor condition and could do with a complete remodel to bring it up to a reasonable standard. We are pretty laid back and easy to get on with, so we don't complain often, but suffice it to say we won't be back.
We booked our stay at the end of the season for a reduced rate.
Its true the rooms are a bit older but they are spacious. Breakfast was good.
The oceanview / poolview room was beautiful. The pool was empty except for us, which was nice.
The beach was easy to reach by bus and not busy at all mid September. Staff was friendly and helpful. Noto and Syrakusa are both reachable within 20-25 minutes.
You should have a rental car, there isn't too much in the immediate area except for the beach and the broadwalk.
We would stay again at reduced rate
The worst hotel in my experience!! The price was so high, like a luxury, high-class hotel. But actually, this hotel was a dirty, too much cheap hotel like a beach house. The equipments in the bath room was too much old and dirty. Especially, toilet and shower-booth was like that in beach house. They didn't clean towels when we put them in the bathroom floor. The breakfast was poor. I had almost to turn to my home, many times. Incredibly super low cost performance. Only good point is: the sea of NOTO was really great.
I spent my holiday at Helios in 2010. I fell in love the sun and clean sea, sandy beach, so that I came again in July 2013. The hotel had made some good changes: the new, beautiful terrace with new and comfortable furniture, reception, bar, and Bar..Bados have been given a new look, clean and comfortable, gardens and green spaces are well maintained, the swimming pool has been renovated and there were just new, comfortable sun loungers. The hotel room was always clean, cleaned every day.
I like the Sicilian food - a special thanks to the young, talented chef and other kitchen staff.
A pleasant surprise was the new beauty center with skilled nurses gave me a good service, a massage and a pedicure lightened up.
Friendly staff and a fun show in the evening cabaret theater (saluto, Vanni!) made an unforgettable holiday - I surely will again.
I think the only disturbing factor was too loud music late at night.
We had reservations at the sister hotel (Quality Park Hotel) but were informed (the day before we left in January for a four month semester abroad) that the renovations would not be finished and they would put us up at their other hotel. At that point I did not have time to find another hotel in the city. We arrived at Noto to find that the street leading to the hotel really was not equipped for a bus. Our driver was excellent but had a heck of a time manuvering into the narrow driveway from the narrow street. The lobby is HUGE and that should have tipped me off that we could expect big groups (it reminded one person of a Fellini movie and more than one of “the Shining”). The rooms were fine and some had good views. But they were dirty: sand on the floors and in the showers. They are older and a trifle shabby but fine. One of the rooms (a double) had an extra bed that blocked the doors out to the small balcony. I asked if the bed could be removed and they promised they would. They did not—for the two days I was there.
The next day we went to Syracuse and when we returned we had no electricity. I went to the front desk and explained and he said a woman in one of the rooms (he gave a number) had blown the electricity with a hairdryer. “Not possible” I explained: “That’s my room!” He insisted my roommate (who had not even been in the hotel at the time) had blown the fuse. Then he decided that it was one of my students; it turns out one of them had used the hairdryer—the one that the hotel comes equipped with! It turned out that the electricity problem was due to a fautly refrigerator the hotel had in one of the rooms.The whole thing was bizarre. They finally fixed the electricity.
One of the single rooms also had an extra bed (also blocking the balcony). The person in that room hung his laundry on the porch (they provided drying racks which is great); when he came in with the dry clothes he threw them on the bed and then sat down to fold—and the whole mattress collapsed to the floor. It was a frame with NO supports for the mattress. The next morning we went down to our second meagre breakfast (mediocre croissants, terrible coffee out of only one machine—there is a line—and people happy to be pushy about getting coffee). I asked for yogurt (which had been present the morning before) and the waiter told me it was only for the group of Russians who had arrived—we could not have any. He then arrived with another bowl of yogurt cups and put it on a gurney near the Russian group. I walked over, grabbed the bowl and brought it over to offer to my group—followed by people from the other group who were grabbing yogurts from the bowl. When I complained to the manager he told me the waiter made an error and thought we were the group of Italian school chilcren who were not allowed yogurt—apparently it was not on their meal plan. The rest of the breakfast was beyond inedible. I tried to pay our bill the night before and the clerk couldn’t find it. The best part of the hotel was that the internet worked –but only in the lobby.