This place has such wonderful vibes! I stayed here for a little over a week and I am so grateful that I had the opportunity to stay here. The owners, staff, and even guests were so friendly. I instantly felt like part of a family. The team managing the front desk and check-in were awesome! Super knowledgeable and always welcoming you with a smile. They had resources and answers for all of my questions and needs. The room was very clean, the kitchen was well stocked, and you can't beat the location or the price. I highly recommend this spot for anyone passing through Monteverde for short or long stays.
I stayed two nights at Pension Santa Elena; even though I booked the single room at the last minute it was still marked down to $11 a night! It has a wonderful backyard with tables were people can sit outside on the wonderful Santa Lina days. The reception area is also very welcoming, and all the staff are great people. I can’t recommend this place highly enough.
Endless positives for Pension Santa Elena! I came across this place by chance while walking round tiny Santa Elena - a perfectly positioned village for exploring Monteverde and the surrounding parks, but lacking in welcoming or affordable places to sit and have a coffee or an ice cream (depending on the weather!). I was welcomed by probably the most genuinely warm-hearted and friendly pension/hostel staff person I’ve ever met, she was genuinely lovely. It’s probably the nicest accommodation in town, and maybe also (or close to) the cheapest. Its got a shared kitchen - a massive bonus in pricey Monteverde, and a room for eating/hanging out. The little touches are also great and reflect the caring side of the owners - free tea/coffee (can’t be underestimated here: Monteverde gets cold at night!), and a water fountain outside for refilling water bottles. Great breakfast too, and they make ice cream :) Pension Santa Elena is right in the village centre, seconds from the bus to the cloud forest. There are a few more hostels within easy reach of the bus but - as I learned from experience - not a patch on this place.
I LOVED everything about this property. My room was decorated with bright colors and a fun flower chandelier light. The bed was extremely comfortable. My room had a private bathroom with a stone shower. Breakfast was included and cooked to order every morning. There was complimentary coffee and tea available at all times. A wonderful fully equipped kitchen was at your disposal to cook your lunches and dinners. Michael, one of the front desk staff, was extremely thoughtful and carried my suitcase up to my room. The reception staff was always there to answer questions, help with problems and/or assist with tour or transfer reservations. A calm and serene place to chill and enjoy the beautiful sounds of nature. I’ll definitely be back!!
*If you work remotely, the WiFi here is not strong enough and has an intermittent signal.
While the room was great (at a great price!), with plenty of beds and a really interesting natural rock-tiled shower, the real star of the show was the customer service the Pension Santa Elena offered.
When we arrived, a young lady at the front desk checked us in and promptly became our de facto concierge when we asked for some advice on setting up excursions. We had a limited time in Monteverde, and she immediately hopped on the phone to book multiple activities for us. Her knowledge of scheduling was top-notch and it's only thanks to her that we were able to completely maximize our time. She even gave us great food recommendations too.
Next, the breakfast service was excellent. Our group opted for the breakfast soft tacos, and a delicious and healthy blend of eggs, vegetables, and salsa was the perfect pre-hike meal. Finally, the staff was wonderful about storing our luggage in a secured and locked cage area after checkout while we waited for our car, so we could go out and explore the town some more. I can't recommend this place enough.