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All You Need to Know About the Pool
at Occidental Papagayo

Pool & Beach (650)
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Pool review highlights
... & not looking to be on my cell phone all day. The rooms, pool everything was clean & neat. Everything is spread out &...
... restaurants that required reservations and a snack bar. Two pools one with a swim up bar and close to the beach. This resort...
... the main areas and we enjoyed the stroll to and from the pool, beach and restaurants. Most of the employees are working...
Most popular question about the pool
... get a feel of the place before I arrive , using Google Earth I could not locate the pool with the swim up bar , any help with directions from the Main pool would be...
Yes, the pool (serenity pool) with the swim up bar is down the stairs, walk past the buffet restaurant past the "active"...
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Featured pool amenities
Outdoor pool
We also enjoyed the outdoor pool table.
Poolside Bar
... out to Samuel the activity coordinator, Juan Carlos the poolside bar attendant, Liana the premium level concierge, and...
Adult pool
Pool / Beach Towels

Reviews that mention pool

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This is not the place to go to party all night (but we weren't looking for that) it was the PERFECT place to go relax & take in the beauty of Costa Rica you can do as much or as little as you want. The hotel & grounds were well kept they were always cleaning & improving on things like a new wifi antenna going up to improve on complaints about wifi reception but that was not an issue I was on vacation & not looking to be on my cell phone all day. The rooms, pool everything was clean & neat.

Everything is spread out & there is some walking which is nice because you don't feel crowded & who can't use a little exercise after eating all the great food & desserts they do have transportation if you do not want to walk. There was Some small problems with communication but what foreign country is there no problems if you do not speak the language??

the staff was very accommodating and did everything possible to correct any problems no matter how small they even made a special meal one night @ the Buffett when there was nothing my partner really liked and they always made you feel welcome and always had a smile when greeting you. The food was excellent at the buffet plenty of choices and both al a carte restaurants were very good, The Italian food was as good as anyplace I have been in Boston's Italian North End neighborhood.

I would definitely recommend this place to anyone looking to get away for a stress free vacation.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from RaulArranzMedrano, Manager at Occidental Papagayo
Responded 1 week ago
Dear Guest

Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience.
We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.
We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Also, we are glad you had given us the opportunity to assist your partner here in resort. We take great pleasure in providing personal service and would have given extra special attention to your needs while you here to improve your experience.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Kind regards,

Raúl Arranz
General Manager
Occidental Papagayo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Occidental is in the hills and the beach is walking distance. Lots of stairs but well worth it. The rooms are nice we stayed in one of the premier rooms. It was a spectacular view! The beach was lovely. We did a combo tour with Hugo on the beach. It was 30$ cheaper a person vs booking at the front desk! Same company I guess bc they where the actual company on the beach they could discount.There is one main buffet, two restaurants that required reservations and a snack bar. Two pools one with a swim up bar and close to the beach. This resort is amazingly beautiful and low key. Some resorts pack a big entertainment factor this didn't. Think low key guitar player in the veranda vs Michael Jackson impersonator. Overall beautiful and just what me and my husband needed. Wfi awful and only available in room or right by the lobby desks.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from RaulArranzMedrano, Manager at Occidental Papagayo
Responded 1 week ago
Dear Amanda

We thank you for choosing our Occidental Papagayo hotel for such a special occasion.We take a lot of pleasure in making each of our guest's visits "fantastic", especially when it comes to special occasions.
We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience.
Also, we thank you very much for pointing out the location of the hotel as we would like to remind all future guests to have a look at our official website so they can appreciate the topography of the area. The views of the bay and Papagayo Peninsula are well worth it.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel for your visit to Costa Rica. We look forward to welcoming you back again very soon.

Kind regards,

Raúl Arranz
General Manager
Occidental Papagayo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed in Building 21 which has a great ocean view outlook. The building is not too far away from the main areas and we enjoyed the stroll to and from the pool, beach and restaurants. Most of the employees are working hard to make your vacation enjoyable. Confirming what other folks have said this resort is low key with few activities and a quiet night life. We never had a problem finding lounge chairs by the pool and always had a server taking our drink orders. A few shout outs to Stepfany, the receptionist, who was great accommodating the building/room we wanted and to Karen who booked our reservations for the dinner restaurants. David, Louis and Carlos, food servers, were absolutely AMAZING. These gentleman will make your meals the best! The food at the buffet did vary daily and we didn't feel it was boring. The snack bar cheese burgers and chicken wings are the best kept secret for lunch! Larry by the beach is also a no brainer for excursions. He is an expert, reliable and has great pricing. We went on the Mirevalles volcanic day tour and it was packed with sight seeing, horse back riding, geothermal pools, mud bath, lunch, waterfalls and shopping. It was a great day! We will certainly consider going back and found that one full week was a perfect time frame.
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Date of stay: November 2019
Room Tip: If you can get a map of the resort you can figure out where you want to be. It is spread out...
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Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from RaulArranzMedrano, Manager at Occidental Papagayo
Responded 1 week ago
Dear Cecilia P

Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 
We would also like to say how grateful we are to you for your review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Kind regards,

Raúl Arranz
General Manager
Occidnetal Papagayo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
My husband and I enjoyed every second at this resort!!! We were greeted with a welcoming smile and genuine kindness every single day through our whole trip. We got to know many of the employees and came to look forward to seeing them each day. We felt as though we were treated like family and with great kindness and respect. We felt very safe with the constant security presence on campus and at the gated entrances. A special thank you to Antonio in the buffet, his energy and attention to detail were very much appreciated. Cesar at the pool bar showed us a fantastic time, introducing us to many new types of tropical beverages! Lorena in the spa gave a very relaxing manicure and massage with great precision. Javier at the front desk in the evening welcomed each and every guest who passed him, knowing their names, their stories, and insuring that they were taken care of. As a married man he gave my husband and I some heartfelt life advice which we welcomed while on our honeymoon. Lastly, Olman, our friend at the lobby bar and premium bar, this man bent over backwards to make sure each moment we spent on campus was of the highest quality and that all of our needs were met in a timely manner. His genuine heart and compassion kept us very comfortable. Beyond these few mentioned were dozens of amazing staff members. We have not one single bad word about any piece of this experience!!!! Pura Vida!!!!
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from RaulArranzMedrano, Manager at Occidental Papagayo
Responded 2 weeks ago
Dear Kimberly Clenord

We congratulate you with your wedding and we thank you for choosing our Occidental Papagayo hotel for such a special occasion.We take a lot of pleasure in making each of our guest's visits "fantastic", especially when it comes to special occasions.
We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Kind regards,

Raúl Arranz
General Manager
Occidnetal Papagayo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
While staying at the resort we had an absolute blast. We met such a wide variety of people making it a trip to remember. Javier at reception is truly an asset to the Occidental Papagayo. The conversations we were able to have with him made it feel as if we were all long time friends instead of people that had just met. Bryan the main lobby bar’s bartender was amazing! Again he would take time to get to know his customers and joke with them instead of treating them like just another number. Harold the shuttle driver was always there to pick us up and cart us around the resort with a smile on his face! There is SO much wildlife on the resort as well. We met Gloria, a raccoon, and her babies on several occasions and saw a wide variety of birds. There are a couple of skunks running around, so beware. On another note there are a LOT of stairs and hills on this resort so that is something to keep in mind when booking. Of course that is why they offer a shuttle service which makes a huge difference if you don’t want to deal with that much walking. Overall we had the best experience imaginable and would definitely return to this resort, even if it is 75 stairs one way from the main pool to the lobby.
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from RaulArranzMedrano, Manager at Occidental Papagayo
Responded 4 weeks ago
Dear ABarker

Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
We would like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It is fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings, specially your nw friend Gloria.
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Kind regards,

Raúl Arranz
General Managger
Occidental Papagayo

Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

Yes, the pool (serenity pool) with the swim up bar is down the stairs, walk past the buffet restaurant past the "active" pool. Keep heading towards the beach. You'll find it.
1 vote
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Yes some had them when we were there but they were just the tubes. Donuts lol They blew them up themselves ones don’t think there is a place to blow them up
0 votes
There are two pools. The main one and then a swim up bar close to the beach.
0 votes
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We took insulated mugs and there wasn't any problem getting them filled or re-filled. I saw one woman from a wheelchair that had a float. They kept her at the edge so she wouldn't get in the way of pool volleyball or other guests. A lot of people use the pool so I don't really see that there would be room for a float. The swim-up pool isn't large enough for a float without being in the other guests way. The ocean would be a good place to use it.
1 vote
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Did not see any floats and they don't offer them.
1 vote
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