Hotel is great to look at and fun to walk through history. While keeping with TWA history and Saarinen architecture, you wish you were back in the 60’s, back to great service. The hotel staff is amateur at best.
When I checked in, I joked about a great room for this weary traveler. We were given the furthest room in the hotel. No bellman to help and it’s a longish walk for the tired . When we arrived at the room, to our surprise, it was someone else’s room. Bad on so many levels, but safety and security being the primary.
The inability to get a human on the phone is insufferable. Referring you to their website for everything..... even the rooms snack prices are on line.
The signage to the hotel is terrible. Only in New York would you make guests walk outside in all weather conditions to get to the hotel.
Connie, the plane. She is great. But not so great for the guy who hit his head walking to her. No signs to duck as you have to walk under a super low roof line to get to her.
No closet. No shower door. No room service. No coffee maker in the room.
Amazing gym! Great snack and candy selection in the room.
One last thing...... the blanket weighs a ton and is way too warm to sleep under.
Lots of kitschy nostalgic things to stop and look at.
Management not on top this property.
This hotel is unique and I am so happy that a developer/investor took a chance on this concept instead of punching out another cookie cutter hotel. We booked this trip in May 2019 to travel in November because travel is much more budget friendly this month. We arrived about 9 pm through the elevator in Terminal 5, direct from Jet Blue (hello not getting out in the cold rain!). We were slack-jawed from the moment we saw the twin globe logo on the elevator door. You could spend HOURS wandering around before you even get to check in!
This is a new hotel. There will be kinks to work out, services to offer, etc. As a "brand new" facility, they've done an AMAZING job. The beds are comfortable and have luxury sheets. Nice shower amenities, could also include a lotion dispenser since there are no small bottles anymore. Would LOVE a mini-fridge. The website says the rooms have a mini fridge AND a wet bar; it's the same thing; you cannot bring anything into the room and keep it cold. We had kids and would have loved to keep some milk cold for the morning. But, that is a nit-picky item and a "nice to know" for other travelers. I understand them going for the minimal concept, but a few creature comforts would be nice. We were on the 6th floor with a runway view - really a must if you're an aviation geek.
The Connie bar is amazing. The atmosphere is fun and everyone was so friendly with each other - we're all there for an experience and each party seemed to welcome others as like a tribe of people lucky enough to be there. We even had another group take a pic of our appetizer because they forgot to take a picture of their food - I mean, come on! Highly recommend.
We liked the "food hall" which is still a little bare, but we did "Kiss Fly Bagel" each morning. Enjoyed the food and the owner is really nice, finding his way. I liked supporting a local entrepreneur. They also have sandwiches and soup for a quick bite.
Excellent hotel gym - top notch equipment, yoga room and Peleton room.
The rooftop pool - there are no words. It's worth the trip. I wish we'd have known they heat the pool year round!!
Recommendations - have a dedicated concierge desk; it seemed like the check-in area was sort of/sort of not attended. All the staff we interacted with were nice and professional, but it really assumes the travelers here are very savvy (which might be accurate, most seemed to be globetrotters) and don't need much in the way of directions/city help. Include mini-fridges somewhere in the room, and upgrade trash cans. I know, being minimalist but there seemed to be no trash cans in the lobby and the room can is teeny tiny.
Overall, this was a dream trip and one me and my family will remember for a lifetime.
I'm sad to see so many critical reviews here of the TWA Hotel. All I can tell you is that my husband and I had a fabulous time and will stay here again if flying out of JFK. Instead of having to make our way from lower Manhattan in the wee hours in order to catch our early flight, we decided our last night in New York should be here. He and I are both aviation geeks and architecture fans, especially Eero Saarinen. A relaxing Lyft ride in the afternoon brought us to the front door where staff dressed as TWA baggage crew were ready to assist. Everyone is dressed in period TWA outfits. Music is on-point early 1960s. Fixtures and accoutrements were clean and decidedly mid-century. It felt like we were stepping into a time machine.
I had heard that check-in was do it yourself, but instead there was a lovely man waiting to assist us - providing our room keys and some TWA Junior Pilot pins and pointing us to the Saarinen wing. I booked an Executive King Suite with TWA view because we were there for the architecture. One word: Spectacular!! Room could have used a coffee-maker but was otherwise soooooo very very nice, well-sized, so comfortable. Cordless charging for our phones. Incredibly comfortable bed with Frette linens. We could see the Paris Cafe from our floor to ceiling windows. "We need to have dinner there!" I said.
Paris Cafe: delightful and suitably fancy. The vegetable curry, spinach and herb pizza, and several drinks was a fair $95. Very comfortable setting with a top-notch view of the structure this beautiful terminal.
Connie Cocktail Lounge: a Negroni and a martini and some olives whilst relaxing on this vintage four-prop Constellation is all it takes to make me want to start singing along with Frank. "Come fly with me!" Making a reservation was super easy - I didn't want to miss out on this part of the experience. Staff could have been a little more attentive as the woman across from me was sneaking a vape now and again - really?! <eye roll>
We did spend some time in the gift shop, in the photo booth, and in the vintage cars sprinkled around the property. I picked up the rotary phone to listen to a recorded message about TWA, then I dialed my parents in Oregon. "This is amazing," I exclaimed. "I think the Beatles are going to show up at any minute!!"
Well done, TWA Hotel. Very well done.
We stayed overnight at the TWA hotel to avoid an early morning ride to JFK for our trip to Turks and Caicos. The hotel opened in May 2019 and it was designed with attention to detail and respect for Eero Saarinen's architectural design. Eero also designed the St. Louis Arch, Bell Labs Holmdel and a number of other amazing buildings.
I love beautiful architecture and this hotel delivers. The lines of the building had me thinking of some of my favorite Gaudi-designed buildings in Barcelona (Casa Batllo and La Perdrera).
There were displays everyone that took you back in time to 1962, helped you learn about the building design and TWA. Be sure your phone is charged as you will want to capture pictures of everything.
We were there on November 1st and the first thing we did after dropping our bags in our room was to go to the rooftop lounge and pool. It was a fairly warm (50-ish day) for November so we decided to go in the pool. The water was heated (though I wish it was10 degrees warmer) and this was a once in a lifetime experience so we had to go in.
Afterward we had reservations at the Connie, a Constellation plane that has been converted to a lounge. We enjoyed a cocktail and an appetizer and then were surprised with a free glass of prosecco each in honor of my birthday. We were lucky enough to be seated in an exit row which had a small cocktal table and plenty of leg room. We learned they used to have ropes at the exit row to climb down in case of an emergency.
After exploring some more (don't miss the complimentary photo booth and the evolution of the uniforums worn by the TWA flight crews over the years), it was time for our reservation at the Paris Bistro.
The tables were a little close together, but the food was very good.
We really liked our room in the Hughes tower. I had heard the rooms were quiet but I was a sceptic as I've never had a quiet room at an airport but it really delivered. In addition to be a few hundred feet from the runway, our room had a road outside it about 10 feet away. It was very quiet. I don't know how they do it.
If you have the opportunity to stay here, I'd recommend it. Or if you are within a reasonable distance, consider stopping by for a drink on the Connie or dinner at Paris Bistro.
I hadn’t been to JFK in 17 years so I was amazed at the changes over that period of time.
Disembarking at Terminal 5 (Jet Blue) you have to be aware of the signage to find your way to the TWA Hotel. Upon arrival there are a large number of checking positions with competent help assisting you! Once checked in you can proceed to your room or visit the main front of the hotel.
We choose to take our baggage to the room (Sarrinen wing)
After that we visited the various sections of the hotel, rooftop pool with adjacent bar overlooking the flight line and International Arrivals Building, working gym which was excellent, TWA Constellation bar based on the ramp, with faux lead in lights and TWA cocktail memorabilia, various side rooms with displays of period Flight Attendant uniforms, a sale room for TWA items, and just generally the excellent attention to detail on the the rebuilding of this structure.
My complements to the management and especially staff who were on top on all the little things that pop up on ones stay!!
A lot of thought, details and hard work went into the TWA Hotel!