Property located right off major highway but very quiet surprisingly. Front desk very friendly and accommodating, allowing an early check in and changing our room. Back end of property has no pull in parking. Walking allows access to several stores and restaurants. Breakfast area was clean and well stocked. Room cleanliness very good despite the well worn ness. We spent an overnight stay traveling which this hotel fit that bill.
Easy to Find. Lady that checked us in was super friendly and Helpful. She checked us in with-in a few minutes. Told us all about Charleston, best places to eat & printed us off directions to our meeting the next day.
Checked in early and did not have to pay extra. Our room was excellent, clean, smelled great and our 2 Queen Beds were both comfy.....
For dinner we walked next door to Texas Road House- Food and Drinks AMAZING. best steak ever btw,,,,,
We had no problems- area seemed safe - price was right.
Didn’t expect much here and got less. Very old building which is okay if clean ,it wasn’t. We entered our room and uor feet stuck to the floor, not in one spot but the entire room. Sheets had black marks on them from peoples shoes. NO COFFEE IN ROOM. No coffee in lobby until seven. Poor selection of food at breakfast, went to Mcds.
Where to begin? Look at the photos and decide for yourself if you don't wish to read through this lengthy review. I want to be sure and cover all the bases here so you don't waste your money. No amount of savings is worth staying at the Econo Lodge Charleston East.
I am quite certain this review will be met with a the usual management/corporate canned response of, "Did you notify management at checkout so they could look further in to these issues?/We are sorry we didn't meet your standards/We hope you'll give us another chance next time/blah, blah, blah”.
Don't bother wasting your time, Econo Lodge. The only thing that could "fix" this place would be to take a wrecking ball to it and start over.
Upon arrival, we were confused about the exterior as the third-party travel website we went through for booking showed the exterior of the place just NEXT DOOR. A different property/chain hotel altogether. Not sure how that happened.
The young man checking us in was approached by the owner who suggested he give us a nice and "newly remodeled" room in the back, facing the highway. FACING the highway? ON the highway is more like it (see photo). Also, if these are the remodeled rooms can you imagine what the old rooms look like?
The owner was friendly at check-in but made clear to my husband how “important and hard it is to find the right kind of customers”. Did he mean the kind of customers who won't leave honest reviews?
After check-in, driving around to the back of the building, there was a homeless person's cardboard box and blankets on the grass (see photo).
We entered our “non-smoking” room to find cigarette burns all around sink and tub area. The toilet (which was dirty) did not have a lid (see photos). The non-smoking stickers were a nice touch though.
My husband went to take an afternoon shower after his nap and pulled a towel out of the wall rack only to find that it was filthy (see photo).
The remote control in the room was sticky. We both want desperately to jump into a pool of hand sanitizer after staying here.
The bed was lumpy. But it didn't have bed bugs which surprised us. (And, yes, that is our “crossed line” for a sleeping place).
The vending machine was empty (see photo). The breakfast area is a nightmare (see photos). The waffles seemed like the safest bet. Nope. Sour and inedible like the mix was old/had been sitting out. I literally had to go find a napkin (on the wall dispenser) to spit out the first bite which was drenched in syrup but you could still taste the failure. There was no sink to dump the terrible coffee out in to either and we ended up going to the restaurant just next door, having to pay for breakfast.
Why did we stay here then? It was within 10 minutes distance of where we were doing business that evening and within 90 minutes of our next stop. Also, saving money while on the road is the way we travel. But this? THIS is unacceptable.
There are people traveling who can only afford a budget hotel but it does NOT warrant treating them as "less than". Providing them a decent, clean room and meal should be part of your business model, Econo Lodge. We have stayed at budget hotels/motels/hostels for the same price and less receiving much better quality standards all around.
Never again, Econo Lodge. Never again.