Booked a room with 2 Queen beds, received conformation. After something like 4 1/2 hours of driving we arrive just before midnight exhausted and are told that they do not have our room. Only a room with a single bed and a fold out sofa. Needless to say a horrible experience. Only to be topped when after completing their survey and explaining my dissatisfaction to receive an email saying that is was my fault and this is what I booked through priceline. I booked through their corporate website!
See the attached photo... from Choice Hotels guess what for a single room with 2 queen beds.
This is actually the second time I have issue with one of their hotels in the last year. Never again there are better places to stay and for the same price.
On our way home and decided to take the mountain route instead of the coastal trail because of the hurricane. Beautiful scenery along interstate 81 , decided to stop in Christiansburg. Had stayed at Comfort Inn’s before and generally happy with our stay. Well this motel was a disappointment, could be because of our dog ( small) but the room was terrible. The bathtub had rust around the drain , bedding unsatisfactory, air conditioning was noisy. The staff was pleasant and helpful and mentioned that certain rooms set aside for pets. They gave us a poor room, charged us extra for our pet ,bad bad. Gave its 3 star rating because of the staff. We will not be returning
I stayed here on business. As a Choice privileges member I always book Choice hotels. This one was one of my worst experiences. The gym was hot with no air, most equipment did not work, and the TV in my room did not work. The hotel is in the middle of nowhere with only a dark sketchy road leading to a truck stop behind it. When I informed the front desk about the TV,they stated they were booked although there was roughly ten cars in parking lot. The hotel did give me a full refund and I am giving them another shot next week. It is the only Choice option for me in this market when on business.
If as most people in this century do they want high speed internet--you won't get it here. The internet works when it wants to and poor at best. Breakfast never changes--always sausage and eggs--no bacon--no potatoes. We asked for an early check in and had to wait 1 1/2 hours for 2 rooms (however some of the maids were outside smoking instead of cleaning). Rooms are decent but nothing special--too small although the bathroom is nice and the mini fridge has a small freezer which is great. Front desk could use some courtesy lessons as in be nice to your customers. As for places to eat forget it unless you want to drive a few miles to get food. Room keys work when they want to. Large pot holes on the driveway into the hotel. I've stayed here before--I won't again. Cancelling my reservations for the next week--got to have internet and comfort and a little variety on the breakfast. Go elsewhere!
Stayed here a few times and trying progressively worse. Will not stay here again. Exercise equipment broken, hot tub heater broken, pool cool and cloudy. Wife left prescription reading glasses in room after checkout. When we realized and called 8 hours later, not found. Said they would check with staff in morning, no call. Called back a day later, no answer at desk.