Clean, modern, concierge lounge where it belongs - up top - not an m club. great gym. friendly folks. tons of restaurants around. what a hotel should be. i'll definitely be staying again when i'm back in town.
We stayed with family- first time in America for some...... hotel was pleasant, clean and comfortable with all expected facilities..... great pool/gym/jacuzzi.... what made this hotel special was the customer service received at breakfast...... great variety of quality food on offer and a warm welcome every morning from the whole team especially the omelette chef , Luz and Veronica- thank you so much
Arrival and check-in: Valet quickly approached when we arrived. Check-in was efficient but the young lady was not very customer-oriented. Took quite a while to be acknowledged while waiting at the Elite check-in line with no other customers present. I asked about a room upgrade and was given an “upgrade” to a king room on the Concierge level. Not much of an upgrade for my status, and the young lady never acknowledged my Lifetime Titanium status.
Room: Review of room 850. Normal king room. The room included a mini coffee maker, LG TV, safe, mini refrigerator, desk and desk chair, and accent chair and ottoman. Most of the furniture was in good condition except the accent chair and ottoman were very worn and dirty looking. The closet door had some very ugly scratches on it.
Bathroom: Good bathroom with ample counter space and good lighting. Sink had a crack in it, very unusual for a Marriott. Tub was clean, and water pressure was good. The lower wall near the tub had some ugly water damage.
Bed: Good Marriott bed with decent linens. Very clean. Pillows were too flat.
Sleep quality/noise: Excellent. We didn’t hear our neighbors and slept great.
Concierge Lounge: nice lounge with good staff. In the evening, Louisa was very engaged and charming. The evening snacks weren’t very good (for example, the chicken kabobs were dry and pathetic). Breakfast was decent but the eggs were runny. Fresh fruit for breakfast was very good.
Overall staff attitude: Front desk staff needs some training. Both at check-in and check-out, the staff members weren’t attentive or engaged.
Parking: free parking in nearby garage or valet. We used the free parking and had no problems.
Gym/pool: decent gym and small pool.
Tips: Lots of shops and restaurants within walking distance. If you like craft beer, Flying Saucer is one block away. And Japaneiro’s has some good sushi.
About our review: We’re loyal Marriott Lifetime Titanium status travelers. We’ve been all over the planet, which gives us perspective. And we compose our reviews based on our experiences, not others’ reviews.
We recently stayed here, and it's a very nice full service hotel. The breakfast is very good, with made to order omlets. The fitness center is a little small with not a lot of machines. Clean rooms, friendly staff.
I stayed here for a work conference and was really impressed with the hotel! It was conveniently located with lots of shops around the area, Starbucks next door, and a center to many restaurants. The hotel was clean and customer service was great. Quiet rooms and nice hotel gym as well. I would recommend staying here!