We love hotel Neptuno, the service and staff is just outstanding, 5 stars, they do everything to keep you happy during your holiday. This hotel is also one of the cleanest ones I’ve ever stayed at! And there are no children running around the pool area. Stayed at this hotel at least 7 times already, 2 last times during the last 3 months, very quiet, but same excellent service from the staff! If you go, you must try their lovely strawberry cheescake!!!😊
I just spent three weeks here December to January. It’s a well run hotel with pleasant staff, a good breakfast buffet and very clean rooms with good quality towels, linen and even a mini bar/fridge. Plenty of wardrobe space. Pool is a great place to get a tan, there’s a free sangria at midday and a lovely pool bar and cafe. Handy for Yumbo. Biggest bonus is that it’s an adult only hotel so no pesky kids. Yep the water slide is for adults. Lots of chat at the pool or choose to keep yourself to yourself. Ideal for solo and couples. Many LGBT travellers and older couples. Surprisingly quiet for being next to Yumbo.
One recommendation is to book a pool view, high floor and double bed( if important) even if it’s extra money or you could have a road view, low floor with two single beds pushed together. A few people were in the all inclusive package and we’re happy with it, but there is so much outside the hotel not sure it’s worth it.
Very easy and COVID Secure, reception staff were friendly and welcoming and explained the hotels facilities well, the lobby was clean and there is hand sanitiser by the lifts and reception
Clean room with A/C and large balcony, the pool view was nice and there was no noise from the Yumbo centre, the bathroom was clean and had good facilities with a decent shower. The made service was excellent.
Nice heated pool, the sun-loungers were clean and in good condition and towels were provided, the pool was clean and well maintained and is open from 10am-6pm.
POOL BAR -
Good service and easy to charge drinks to room or get free water to take to poolside.
Nice lunch at the pool bar, (separate review) but excellent menu and service.
As the hotel was quiet (December) this was served in the pool restaurant, there was a great selection of buffet food and also freshly cooked items to order, the French omelettes are excellent, the restaurant was very clean and the food was fresh, table service was very good,
All the staff were friendly and welcoming, the cleaning staff were doing a great job with additional COVID related cleaning
Very easy, the invoice was prepared efficiently without error, as check-in the reception staff took every COVID precaution,
We totally enjoyed our stay and will return on our next visit to GC, 100% recommend !
We had a great stay at MUR Hotel Neptuno. Amazing staff, excellent location (1 min. from Yumbo Centre), quiet rooms, lavish breakfast and a wonderful swimming pool (free beach towels are provided by the Hotel). Keep your excellent work!
We have stayed at the Neptune before about 8 years ago. It was my husband's 50th birthday and we decided that we had had such a lovely time the first time we'd go back. What a mistake. Booked a pool room view. When we arrived they put us in a dark basement room that looked out to a brick wall. It was so dark we had to put the lights on in the morning. After a couple of days they said they would move which they did 5 days into our holiday. The food was no better we ate out most of the time. We love gran canaria but I wouldn't stay at the Neptune again.