Warm, friendly welcome to us from Nicole and Erin at reception. Room was immaculately clean, hot water was instant---great shower. Bed soooo comfortable with lovely linen. Air con worked beautifully. The curtains actually fit the windows so no light woke us up AND a wall clock in the room -- no ticking .The room was freshly painted and tastefully decorated . Breakfast to the room at appointed time was a plus. We found Almare very quiet and all rooms are ground floor. Thank you Nicole and Erin for a lovely stay in Ballina--could not have asked for better hosts.
I had previously stayed here 2 years before and was quite happy with the stay. On this occasion I chose to call and book with them directly after seeing the rate online. They told me that due to school holidays the rate is more than what was advertised but they would honour the price of what I saw online. When I checked in 3 days later, I did not take any notice of my booking receipt until I had unpacked all of my luggage out of the car - I was charged the full price but given an upgraded room which I did not ask for. By this time I went to the office to let them know but it was closed. The next day when I checked out the office was again closed so I dropped off the key in the box. Another manager was cleaning a room and I told him what happened and he said that he wouldn't give me a refund of the difference as it was school holidays and that I got an upgraded room that cost more. I did not ask for the upgraded room and I am annoyed that I was told what I would be charged then they chose not to honour that price when I checked in.
We booked last minute while driving from QLD back to Syd. Rooms were clean. Lights were a bit odd.
Noticed having wet feet when going to the bathroom during the night, It wasn't pleasant when i discovered that it came from the concrete slab area around the toilet. Anyway, upon check out, it was the first time they heard about it, and should've been fixed by now. (room 5 if i remember)
Bed was comfy though. Nice touch is the bottle of fresh milk you get on arrival.
On arrival at the motel we found the receptionist was friendly.
The biggest problem we had with our room was my wife and I could not close the door between the toilet/shower room and the bedroom. On reporting the matter to reception a man promptly turned up to fix the problem. After a bit of attention to the door he then declared it was a bit better. However after he left we found the door was still difficult to close as we had to force it to close .
On reflection we should have asked for another room or a discounted price.
However with regards to the good points, we found the bed was excellent for a good night's sleep and could not hear any road noise although the motel was on a busy roadway.
Great motel with friendly helpful staff. Erin and Nicole are relatively new owners and are on site working with there staff making you feel welcome. I had the most comfortable pillow top bed,clean room,free reliable WiFi, BBQ available to use and homestyle cooked breakfast available at a very reasonable price. Great location only a short drive into city centre and airport and only a short walk to the river. I highly recommend this"budget" motel as it didnt feel budget at all and I really appreciated the personal service given.