I booked this room for a month for my father and his caregiver. He is in hospice with stage 4 liver cancer and is not far a long enough to go into the VA hospice (he can still walk, bath and dress himself). He also has severe short term memory loss. The reservation is tomorrow, when I asked Rebecca if I could email copies of his ID because I'm not sure if he lost it, she refused to accept it. When I explained the situation, she said "They weren't that kind of facility and she was cancelling the reservation". When I asked why she just kept repeating herself saying they weren't a place where people go to die. Really, because he needs a place to go before he goes to die. She needs to be fired for her discrimination in my opinion, she's lucky I live in CA and not nearby, otherwise she'd have to look me in the eye and cancel. I am now scrambling for a residence for him to stay with his caregiver.
Would have been average accept:
Kitchenette was empty, no pens, no paper, no cable/tv guide, no hotel welcome/tourist book, no hair dryer, no Do Not Disturb sign, no Coffee/tea pot..I have seen all of these simple items in every hotel I have been in except this one! I had to go to the front desk at least 8 additional times to request items. I requested all kitchen items more than once..No cutting board, no cutting knife, no dish sponge, no coffee amenities with the coffee pot. This hotel was inconvenient for me, too many interruptions of not having things available in the room and going to front desk to obtain.
...and not in Gresham either.
I admit it’s been a year since we checked out of this hotel but it came up on my social media memories and I couldn’t let you make the mistake we did. My husband had a project nearby and we stayed here. Our first and last Extended Stay America.
It started with me buying cleaning products and cleaning the food from behind the chair, the dirt prints on the counter, the pink mold from the shower, somebody’s toothpaste off the bathroom wall, cobwebs, what else? Why would anybody do all of that? Because when we were getting the room, there was an eclipse which means hotel rooms were affordable or widely available. It ended with our truck being broken into the morning we checked out (we were packed to leave) and tools being stolen. Of course there’s no cameras in the parking, even at the entrance doors.
Check-in process was difficult due to booking through Priceline and receiving a declined payment - however, the difficult part came in the apathetic front desk guy who (1) took photos of our IDs, (2) spoke curtly with the Priceline rep on the phone, (3) lied to us when we asked the status of the situation ("we're waiting on Priceline to make a payment," when we had overheard him tell the rep he would have his manager contact them to get it sorted out), and (4) told another customer he "hate(d) those people" after hanging up with Priceline, and (5) didn't care one way or another if we were able to check in to get ready for the meeting for which we were in Portland. While this man was unprofessional and could hardly stand up straight to talk to us, leaning on the counter like we were at a bar, the other gal behind the desk seemed helpful and friendly, promising they would "get it taken care of." Once we made it to our room over an hour after arrival, it smelled strongly of "pet"/"dog." The room itself seemed clean enough for the 2-star hotel quality, though let's just say we wore our shoes the entire time we were in the room. Breakfast in the morning yielded coffee or tea, granola bars, oatmeal or pre-packaged muffins, so anyone remotely conscious about their health would have to supplement the oatmeal with protein from some off-site location. Overall, a 2-star rating because of the nice lady behind the desk and the roof over our head while we slept.
The hotel is barebones but that is all we needed. I like that there is a kitchen so we can cook in the room to save money. They have cooking items at the front desk and were able to get me the things I needed. The hotel is a bit off the main road but wasn't hard to find. Will stay again when in the area.