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All You Need to Know About the Rooms
at Aha Alpine Heath Resort

Room/Suite (77)
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Guests1 room, 2 adults, 0 children
US$ 160
US$ 104
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SAVE US$ 56
Free cancellation until 21/11/19
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US$ 160
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... the December heat at night due to no air conditioners in the room - spent many a night sleeping in the cinema - they do have a...
... that annoyed me was, Maintenance. One of the toilets in Room 17 was not flushing properly and needs to be sorted. Also...
... 100 the disaster was in full view. The toilet in the main bedroom was leaking water. Despite assistance from maintenance...
Most popular question about the rooms
How much is it for the three bedroom chalets?
Hi you would need to contact the resort as prices are subject to seasonality.
Featured room amenities
Housekeeping
Having a different housekeeping person each day was disruptive and was not conducive to having standard instructions followed...
Safe
Perfect family get away and totally safe which is not easy to come by these days
Fireplace
... not fully enjoy the outdoor activities but truly enjoyed all the indoor activities and welcomed the fireplace in the chalets.
See all room amenities (38)

Reviews that mention rooms

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Beautiful surroundngs, excellent location and facilities, but.... no air conditioning in the chalets.
We had a rip-roaring time in the day - lots of facilities available - pool, tennis courts, chess, and other games and the hotel facilities we just could not sleep in the December heat at night due to no air conditioners in the room - spent many a night sleeping in the cinema - they do have a decent movie house as well which we made good use of.
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Date of stay: December 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alphine Heath is really a wonderful location and i would recommend this place to friends and families.This is the second time I've been to this resort and this place is for everyone. If you want to relax by the pool or be a bit of an adventurer. It can be done here. It really is a lovely place and should have scored higher in my opinion if these few things were sorted.

There are a number of reasons why i gave this place such a low rating this time around.

The first thing that got my attention and I believe everyone needs to be aware of this before they go to this resort. Is the amount of Noise created by the conferences especially at night. Both nights while i was there. Well after 1am in the morning. I could still hear the music playing from my chalet. This ruined my holiday.

The second thing that disappointed was on one morning a walked up to the reception to ask about the buffet dinner. I was told they were doing a buffet, I was provided the price and was told that we just needed to arrive. I decided to follow up again a few hours later to then be told there was no buffet. This was extremely disappointing as the rest of the family including me were really excited to eat out. Never happened!
Communication on management level between staff and guest need to be more clear and accurate.

Third thing that annoyed me was, Maintenance. One of the toilets in Room 17 was not flushing properly and needs to be sorted. Also the shower in that some bathroom. You're standing in water. Drainage needs to be improved.

Alphine Heath is not a cheap place and unfortunately i expected more from them. I'm not sure i'll be back a third time.
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Date of stay: October 2019
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from AlpineHeathResort, Digital Marketing Co-ordinator at Aha Alpine Heath Resort
Responded 2 weeks ago
Good Day,

We would like to first of all thank you behalf of all staff and management at aha Alpine Heath Resort & Conference Centre for taking the time to provide us with feedback on your stay with us.

We would also like to take this opportunity to offer a collective word of apology for the inconvenience and discomfort endured during the course of your most recent visit to the resort. We would like loved to create the same impression that prompted you to return to our establishment, and regret that your holiday was marred by noise and poor communication on our part.

We've brought the various issues to the attention of our banqueting department, as well as our front desk and maintenance departments, who will collectively endeavour to ensure that communication with guests is more efficient, and that maintenance issues are dealt with prior to guests' arrival.

We hope that there were parts of your stay that were otherwise enjoyable, and would like to thank you for once again choosing aha Alpine Heath Resort & Conference Centre.

We wish you everything of the best for the festive season ahead, and safe travels wherever the road may lead you. Keep well and take care.

Regards,
aha Alpine Heath Resort & Conference Centre Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
Management has failed miserably. At 15:30 reception informed us that we would occupy chalet No: 100 and 99. We were asked to wait as they were making sure that the chalets were clean. Finally, upon arrival at chalet 100 the disaster was in full view. The toilet in the main bedroom was leaking water. Despite assistance from maintenance this continued for the 2 days of our stay. The light bulb in the bathroom was not working and had to be fixed. An outside bulb had to be replaced. The TV remote and TV were not working and also needed maintenance support and replacement. A shower hose and shower head were simply left lying in the second bathroom. A shelf in the kitchen was falling apart and lying on top of the pots and pans. To end our first evening at Alpine Heath we discovered that there were no bulbs in the main bedroom. By all accounts from managers and staff, everyone knew that chalet 100 and 99 were a mess and had not been used for an extended period. But you still thought that you could make a quick buck. Shame on management. Never again. We typed our concerns at reception.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ahaalpineheathresort, General Manager at Aha Alpine Heath Resort
Responded 4 weeks ago
Dear Mr Mahmood

Thank you for your review and please allow me to apologize for the level of service and standard you experienced during your recent visit at Alpine Heath Resort. As a valued GUEST your comments are very valuable to us as it assist us in improving our service delivery and identifying areas requiring much needed attention.

It is always our priority to ensure the comfort of all our GUESTS and at least meet your expectations at all times. I would like to further assure you that we will fully investigate the matter and get back to you with feedback. Your recent experience at Alpine Heath Resort is certainly not the standard and nor the quality of stay we deliver. This is very evident from the historic feedback we receive from our CUSTOMERS on Tripadvisor. The fact remains that we have failed you in our service delivery and I can only hope that in us rectifying the issues will we be able to regain your trust in our BRAND and Alpine heath Resort.

Once again please accept our most sincere apologies and I will be in personal contact with you to discuss the way forward.

Kind regards

Gawie Nel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
We have stayed many times at Alpine Heath - before and after renovations. This time we were put on the complete opposite side of the resort. We had 4 units - all 6 sleepers.

We stayed in 81, 82, 83 and 84.

I don’t think that our unit was renovated/refurbished. It was also very dusty.
This time our group got 81-84

It’s on the hill opp the reception and village area. The pathways and bridge allow for easy accessibility- a 5m walk.

The village area is very nice:
Coffee shop
Restaurant
Pizza place
Bar
Outside braai area
Kids club, ping pong, movie theatre

We had a 3 bedroom. 6 sleeper.
The main bedroom has a Queen bed and the other rooms had twin beds.
The Bedding was not comfortable at all - it was very scratchy.
The window in the main bedroom was broken so it didn’t close fully - so we had lots of little bugs. There’s a Fan in each room.

The main en suite is small. The shower has a rain shower head but the cubicle is tiny. A shower gel, soap, shampoo and body lotion is provided.

Kitchen:
The kitchen has a small fridge with freezer, an oven, stove and microwave. There is a kettle and toaster as well.
Crockery and cutlery is provided, as are cooking utensils but some of the stuff isn’t in good condition- especially the frying pan. It’s terribly scratched and no longer non stick.

2 dish cloths, a swab and washing liquid is provided - but there isn’t a sponge/scourer.

We went to the spa which is located at the bottom of the resort by the dam.
There’s a dilapidated thatch roof building next to the spa.
The ladies at the spa are quite curt. The spa is small.

My friend and I opted for leg and foot massages which was R200 for about 20m.
I wouldn’t recommend it. I had stated medium pressure but got very firm! Even after telling the lady - go softer - still it was firm. There’s no atmosphere unless you count the bullfrogs croaking as ambience.

Also it was so quick - over before we knew it!
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from AlpineHeathResort, Digital Marketing Co-ordinator at Aha Alpine Heath Resort
Responded 24 Sep 2019
Good Day,

On behalf of all staff and management at aha Alpine Heath Resort, we would like to thank you for taking the time to provide us with feedback on your stay with us.

We take this opportunity to offer our collective word of apology for the inconvenince and discomfort endured during your most recent visit to the resort. We would have hoped to emulate the holiday expriences you have enjoyed during previous stays, and regret that inconsistencies on our part marred what was meant to be another great Alpine Heath experience.

The various issues highlighted in your review have been brought to the immediate attention of the relevant members of our management team, who will collectively endeavour to ensure that these are addressed timeously.

We thank you for once again choosing aha Alpine Heath Resort as your holiday destination, and wish you everything of the best for the remainder of the year ahead.

Regards,
aha Alpine Heath Resort Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I really loved everything about the place. Where it is situated, the friendly staff members, the good food, just everything! Even though I visited the place in winter, I did not even feel the coldness because inside the conference room and the house was very warm.
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Date of stay: July 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from AlpineHeathResort, Digital Marketing Co-ordinator at Aha Alpine Heath Resort
Responded 22 Jul 2019
Good Day,

We'd like to thank you on behalf of all staff and management at aha Alpine Heath Resort for taking the time to provide us with feedback on your stay with us.

We are pleased that your recent stay at the resort was an enjoyable one, and even more so that our staff were able to add to the conferencing experience. We hope you've been keeping well since your departure and hope to welcome you back as a leisure guest in the future. Take care

Regards,
aha Alpine Heath Resort Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

How much is it for the three bedroom chalets?
Hi you would need to contact the resort as prices are subject to seasonality.
0 votes
Good day Thank you for your email. All our units are at the same price regardless if it is one of our chalets or our paraplegic unit. The only difference between the two units is that our paraplegic one is suitable for people in a wheel chair. I do not understand why they would advertise the units at different prices since they are all priced the same. I would recommend that you call the agent that advertise the lower prices in order to book with them directly. Since if you book with us directly we can only offer you our current best available rates which apply for all our units. In regards to the issue of bats in the unit's roof that was reported, has been resolved by our Maintenance & Estates Manager. Best regards Peter Behrens
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