Dear guest, I have looked into your review complaints and have the following information to offer. I checked you out at 8:35am when you departed and none of this was stated to me. Not one complaint was made. Your reservation was made on October 2, 2021 and your stay was October 19. I have watched the replay of the video on all interactions with my staff. There was no arguing involved and was stated and done within seconds. The woman who checked you in simply stated that it was not a prepay which is very true. Your card was only used to hold the room with. We, as most hotels, DO require seeing the card upon arrival for security and ensuring that the numbers match what we have. Regardless however, and most transactions require us scanning the card so that it encrypts the card information making it safer for both you and us. Her interaction was very professional and simply stated. If you look at the receipt that I gave you upon departure, you will see that the credit card charge for your room occurred on date of check out, NOT when the reservation was made (as a prepaid reservation would be). Other guests also staying during your stay dates remarked on cleanliness of the pool and pool area. Our pool and hot tub have been recently repainted. We have inspected the hot tub and see no ring of which you’re speaking. The pool heater, yes there have been on and off issues with it. She may not have known that it was not functioning at the time. I was not in that day and I do not know if she knew. I also watched your interaction with the gentleman you referred to and on video, he was looking at you and nodding as in understanding as you spoke. He was looking at the tv only before and after your interaction. He is a desk agent and not authorized to do anything but test the pool as he is not trained. It’s not that he didn’t care, he cannot touch the equipment and isn’t knowledgeable. He stated he would have his maintenance man look, and he has. He also informed me. Even though I was out of the area, he called me not even five minutes after your interaction to let me know there was an issue. Timestamps on messages and phone calls assisted me in finding the interactions on the video replay. Lastly, the closet bar is low as you had a handicap accessible room. Not all rooms are low as the handicap rooms are. They are low to accommodate wheelchair and accessibility impaired guests. The standard rooms are normal height. The space is not wasted. Those rooms are designed with specific guest needs in mind, hence the lower placed refrigerator, microwave, low closet needs, grab bars placed in strategic restroom locations. Had any of these issues been brought to me at the desk during your departure, I would have addressed most of this as you were here.