We received no reply to our messages for over 24 hours so had to just turn up after having booked and paid for the night. When we arrived they had no record of our booking, insisting on me sending them proof of the booking although they could see it on my phone. We had to wait around for about 30 minutes before they finally agreed to give us a room, which only had 2 beds, although the booking listed 4. When we pointed this out they said we had to pay extra for another bed. After arguing they agreed to give us a bed.
I then received a message from the host asking why we have turned up today and that our booking is tomorrow. I checked our receipt and it is not for tomorrow it is for today. They demanded payment for a walk in fee and an extra bed. We obviously refused because we have proof that our booking is for today!
Furthermore the drain in our bathroom was blocked so we had to change rooms. The hotel is also not in Canggu as is listed, it is in North Kuta and is over an hours walk away from the Canggu beaches which is not mentioned anywhere in the listing.
I messaged the host asking for a refund for the trouble she had caused us. She was rude and blamed me for the problems even though we have proof of their faults. I replied again asking for a refund. She ignored this message and instead left an unfair negative review of me on my Airbnb! Do not stay here the staff are so rude!
We’ve been travelling around Bali on a budget so we decided to give Simona hotel a go. I mean the price was very cheap. From the photos on the website makes it look a lot cleaner then it was.
There was wires coming out of plug sockets, the bathroom flooded so much it went all the way into our room by the beds. The staff didn’t speak a word of English and was so rude to us or just blanked us apart from the owner. It’s on such a busy main road, you have to get taxis everywhere, oh plus the bed broke just by sitting on it. Would never go here again. Sorry. I would suggest pay a bit more and try somewhere else.
The staff was very friendly. It looks exactly like the photos. But the rooms are small and have no window so it feels like you’re just in a box. The roof was leaking in the hallway just outside our room and the shower head was broken off the wall so you had to hold it while showering. I would not go back.
The Simona really amazed me to stay in Bali. Very large room with glamour bathroom make my holiday life in Bali cheerfully. The lobby is so cute with the real paintings, instag' my pose more aggregate. The food is very good bcoz i love real Indonesian taste. Thank You Simona. I will see you next time....