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All You Need to Know About the Rooms
at DoubleTree by Hilton Roseville Minneapolis

Room/Suite (8)
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Guests1 room, 2 adults, 0 children
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
Damp towels left in room. Room service threw away our food. Poor quality of construction (could hear everything). Wanted to be...
... The bed is comfortable but the bathroom is tiny and the room is a bit run down to be honest . The staff just seems like...
... was increasingly the case as time progressed. I booked the room online and had multiple booking options at varying price...
Featured room amenities
Room service
Had to walk to restaurant to order room service.
Suites
Laundry Service
Refrigerator in room
Internet
Wheelchair Access
Air conditioning
See all room amenities (11)

Reviews that mention rooms

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Damp towels left in room. Room service threw away our food. Poor quality of construction (could hear everything). Wanted to be part of the wedding block but that was ignored. Just terrible all around.
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Date of stay: November 2019Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with DoubleTree by Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I would stay somewhere else next time I travel. The bed is comfortable but the bathroom is tiny and the room is a bit run down to be honest . The staff just seems like they are doing their job but not very friendly in general maybe the Hilton’s need to pay them more ? I know Paris would never stay here.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from John-HiltonHelp, on behalf of management at DoubleTree by Hilton Roseville Minneapolis
Responded 2 weeks ago
Dear Genevacarman,

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned accordingly. Thank you for alerting us to these and we hope you’ll give us another chance to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
When I arrived at the hotel, the employee was messing around with the automatic sliding doors, which shut as we were walking in, forcing us to awkwardly just stand in front of the door and wait until they opened again. Once they opened, the guy continued messing with the doors and didn't say anything to us, so we awkwardly stood at the desk waiting for someone to check us in. The guy who was working the desk told us we had to wait until the other guy was ready to check us in. He also didn't say anything to us - I had to initiate with him and ask if he could check us in. After the guy was finally done messing with the doors, he came over and proceeded to check us in without greeting us, asking us any questions, or anything. He seemed very cold and rude initially, which was increasingly the case as time progressed. I booked the room online and had multiple booking options at varying price points. I chose the option that included breakfast (it was an additional $29 charge). When I was checking in, the guy said "I see you didn't include breakfast on here, so breakfast isn't included for you tomorrow." When I responded and said I paid for it, he just continued to tell me I didn't. Then, after showing him my receipt, which clearly says "Breakfast included," he said "Oh but it's (referring to his computer screen) only showing that you paid for one person, so you both won't be able to eat breakfast tomorrow."

First off, how did it go from not showing any breakfast provided to magically showing breakfast provided, but only one person after showing him my receipt? Secondly, how does the hotel not have record of me paying an additional $29 for breakfast for the TWO adults that the booking confirmed would be staying.

Furthermore, when we woke up and went to grab breakfast on our way out, we made our way to the breakfast area (which was never pointed out to us - in fact, when I had asked what room we were in, the guy proceeded to talk to the next people in line and just said "it's written on your card." -- not once did he point us in the right direction, tell us where the elevators were, or anything, even after watching us wander around the lobby trying to look around for the elevator or stairs) and the lady greeted us asking us for our tickets. Nobody told us anything about tickets! The greeter told us they would have given us tickets if we had breakfast included on our booking when we checked in.

No warm cookies, no breakfast tickets. Terrible staff interactions.
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Date of stay: October 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with DoubleTree by Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Chantel-HiltonHelp, on behalf of management at DoubleTree by Hilton Roseville Minneapolis
Responded 2 weeks ago
Dear mattc24682019,

Thank you for sharing this invaluable insight into your recent visit. We are disappointed to hear that you received poor service from our staff as we strive to ensure your every need is met, but it seems we can do better. Please know our team is reviewing your comments as to better serve you going forward. We hope to regain your trust whenever your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This hotel is dated and the room lighting was very dim. There was nowhere to park one evening except very far away in an unlit area that did not seem safe. the walls are paper thin and I heard snoring through the walls.
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Date of stay: October 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with DoubleTree by Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Calvin-HiltonHelp, on behalf of management at DoubleTree by Hilton Roseville Minneapolis
Responded 3 weeks ago
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed here because my son has a soccer tournament. We booked 2 nights for 2 queens. The price was very good compare to other hotels. When we got there, we had a few problems at check-ins. However, the front office manager, Trissa Lind, took care of us right away. She even gave us free breakfast for both days and upgraded our room. Not that we needed it but Trissa went out of her way to make sure “her guests are happy”. We would definitely stay here again. Kudos to Trissa Lind!!!! The room was fabulous!!! And they have heated swimming pool, plus two hot tubs, one for the adults and one for younger kids. Oh and a sauna room too!! Hotel is not far from Mall of America or the Outlet mall. Great breakfast at the restaurant. Thank you Trissa for making our stay sooo much better.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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