I could hear people on both sides talking. I could not hear the words, but what appeared to normal voice conversations (Male and female through the walls). This also made myself feel uncomfortable due to having my children with and if this made it worse for my neighbors. The pool was small, which is okay, but SO cold! My kid's lips were blue after 5 minutes. Finally big pool towels though! The road noise was also loud due to semi trucks going by throughout the night. Rough way to sleep.
First, I must compliment the staff. The couple at reception were professional, but friendly in a way that I felt more like a houseguest and not like just another customer. In fact we dealt with many and they were all friendly in a natural way.
The building is only a few months old, and spotless. The design makes the lobby area feel homey, with multiple types of seating areas, fireplaces, televisions, eating areas, all warmly decorated, yet classy. Big bowls of various local apples and coffee areas added a special touch.
I can't imagine how our room could have been better. It was beautiful, calming, and so functional. I loved the softening of the bathroom by floating the mirror in front of the lights. Typical hotel bathrooms are functional, yet stark. This one looked homey yet elegant. The spacing of the fixtures allowed full access to the whole wall of sink area. I want to remodel my bathroom like this.
My only change would be to move the ironing board off the back wall of the closet. The closet hanging space is small, but would likely be sufficient if you could use the entire space. But you can't hang items in front of the ironing board. Come winter coat and boots season, the closet won't work.
But I love the spacial arrangement and the lighting if each space, which is so important, plenty to see at each area without being too bright for someone sleeping or doing something else.
The mini kitchen area is what I loved most. It had plenty of counter space, which is important to me because I have dietary issues and always bring my own food when traveling. Having a good size, well laid out refrigerator and microwave under the counter was everything I needed. Plus a tray with sides was so handy to be able to carry my food without worrying about spilling in the beautiful room.
The beds were comfortable with plenty of pillows. The heating/ac unit did a good job quickly without being drafty, which is handy if you have the bed next to it. We had a double queen room which left space for a comfortable chair for watching television. (I wonder if they don't have that in King rooms due to the space needed for the larger beds?)
Breakfast was the best bonus. We could start our days without needing to spend time in a restaurant, yet had plenty of nutritious food to eat, not just the junk that you shouldn't eat. I am a health but, so this was important. But I was glad to see they also had plenty of options for those who preferred pastries, etc. Toast, muffins, yogurts, milk, juices, fresh fruit options, cereal, oatmeals (while not plain and unsweetened), hard boiled eggs, hot eggs (with ham and cheese one morning, scrambled the next), sausages, salsa and toppings, and probably something I missed. The staff serving this area were friendly and made sure we had all we needed, plus kept the area spotless. Great job! And having the food arranged along three walls in a room that is closed off when not breakfast time allows setup and teardown without interfering with guests using the dining area, where there is still availability to coffee. (Along with coffee and popcorn in the rooms).
We didn't have time to use the pool or fitness area this time, but maybe next time. However, I do wish they had a hot tub.
I have stayed in many places around the world, and can't believe how impressed I am with this Best Western.
I travel to LaCrosse a few times a year and have been staying at Hampton Inn Downtown for the last few years. They were sold out for a weekend I was looking to stay there so in looking at other hotel I saw Best Western Plus had great reviews and was a new hotel not far away. The lady I spoke to on the phone told me if I sign up for their free Rewards program I get a discount on the room so you can bet I did that. When checking into the room, the Front Desk girl, Jill, was very nice. By the Front Desk they have a bowl of Apples from a local Orchard. Jill informed me that LaCrescent is Apple Capital so they gets apples from a local Orchard in season for the guests to have. That was a very nice touch and I had no idea about that. The rooms was decently sized and clean. There were 3 things in the room that I have never seen another hotel do before. First they have microwavable popcorn in the room for the guest for free (this is way better than a cookie at Hampton). They also have a special requests card that guests can fill out and also a way to customize your housekeeping service. Pool is Salt Water which I LOVE and it doesn't have the smell of chlorine like regular pools have. No hot tub though. Breakfast in the morning was good. Huge variety of options. They also get donuts from a local bakery delivered daily. That was awesome to find out and I love that they give you a taste of the local places here. The only thing I didn't like was that the milk was in the half-gallons, I much prefer to have the little milk boxes. Although I did see Silk milk, so that was nice they cater to different dietary people. Grab and Go had a variety of bars to choose from, fruit and full size water bottles. I like that you can make your own bag up and they give you a variety to choose from rather than have the bag ready to go and you get what you get like they have at Hampton. I was really impressed with everything here. Cleanliness was great everywhere, they really pay attention to the small details, and give you a lot of extras you don't expect. Since this was only about a 5 min drive from downtown LaCrosse I will definitely be back and staying at this hotel again.
From the moment I pulled into the parking lot till the moment I pulled out, everything was exceptional. Friendly, knowledgeable staff, spotless beautifully furnished room, great coffee, great breakfast, excellent fitness room, wonderful pool. Thank you so much!
Beautiful new building with great service. Breakfast had several options (including gluten free choices) and was delicious. The rooms were spacious with lots of comfy pillows. Pool but no hot-tub, but the rest of the family didn't mind that. The amazing price made up for the lack of hot-tub. Also had issues staying connected to wi-fi, but was not a deal breaker. Would still absolutely recommend.