This hotel is perfectly located for enjoying both Pentwater and Ludington and spending time at the beaches of Lake Michigan. The hotel staff was very friendly and welcoming. Our room was comfortable and spacious, and it included a small fridge and microwave. The breakfast served each morning was excellent. There were several gluten-free options to choose from, which I appreciated. The hot breakfast food was especially good, and each morning there was fresh fruit. The indoor pool was very nice and well maintained. Since we stayed several days, we also appreciated having the guest laundry on site.
The one disappointment was when we had our grandkids come to the hotel to swim. As we were watching the kids, the front desk staff person came to tell us the manager had sent her to let us know that if we wanted the grandkids to swim in the future we would have to pay extra. She assured us it was fine this first time but if they came back there would be a fee.
I didn’t see anything in any of the reading I did about the hotel on-line or in the literature in the room that guests would be charged extra if they invited others, like grandkids, to swim.
We travel to Pentwater at least once a year and we have stayed at this hotel, so we are repeat customers. I’m not sure we will stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC