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All You Need to Know About the Rooms
at Etosha Mountain Lodge

Room/Suite (28)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... in Etosha Heights in a private game reserve. Our beautiful room had a wonderful waterhole view.  We were welcomed by Jason...
... a watering-hole. The main feature is the terrace and dining room overlooking the Etosha reserve. We found the staff friendly...
We enjoyed a wonderful two night stay at Safarihoek. Our room was immaculate, luxurious, spacious and spotlessly clean. The...
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A piece of heaven in Etosha Heights... but client service needs improvement... 

This lodge is one of the most beautiful ones we had during our trip. The lodge is well located in Etosha Heights in a private game reserve. Our beautiful room had a wonderful waterhole view. 

We were welcomed by Jason (thanks God he was there)...he received us with fresh towels to refresh us and helped us with our luggage. Jason was always very friendly and doing the extra mile for us and the rest of customers. He is the key person of this lodge! 

We also had a very professional and kind guide that took us for an early morning game drive. Thanks to him we learned a lot a thinks about animals and their behaviors. 

Regarding the diner, the food was good but not amazing (if I compare to other lodges I visited before). Furthermore, they dishes were quite small and I felt a little hungry at the end of the diner. The wine also needs improvement.

Our disappointment comes from the service we were expecting from a luxury lodge such as this one. We had the impression that staff was annoyed. They never came to us to check if everything was doing well or simply say "good morning" or "hello"...

Unfortunately we also left the lodge with taste of disappointment generated by a big fight that took place at the manager office while we were enjoying out last breakfast before doing the check out. We felt very uncomfortable listening people yelling very hard. 

Last but not least, my wife enjoyed reading 2 magazines that were available in all rooms + several copies available at the living room. She said to one of the employees that she liked the magazines very much and asked (to be polite) where she can obtain these magazines (she was expecting to receive these 2 magazines from the lodge especially as the magazines were not new at all). The answer she got is that the lodge can sell her these old magazines for Nad 150...??? 

Not very professional for a luxury lodge with amazing amenities, amazing location and amazing views but poor first class client service...
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from NS-Marketing, Public Relations Manager at Etosha Mountain Lodge
Responded 30 Sep 2019
Hello, and firstly thank you for taking the time to leave us this review.

We've looked into the points you've raised and I'll address them individually.

The dinner you refer to was a 250g game steak with rice and vegetables, which was served with a starter and a dessert. Cookies and rusks are also available from teatime for anyone who finds themselves feeling peckish. There is always more food available, so we hope that any guests who find themselves inadequately fed would ask for more.

It also comes as somewhat of a surprise that you feel the wine needs improvement. We actually have an entire wine cellar which is open to guests to peruse. In terms of house wine, we have four white and four red, as well as numerous exclusive options on the wine list.

The disagreement that you refer to was between a manager and a guide, and certainly should not have been conducted within earshot of guests. We pride ourselves on high standards of customer service, and can only apologise for the fact that this occurred during your stay.

The magazine issue appears to have been a misunderstanding, which is unfortunate.

We appreciate all the points you've raised and have addressed them.

Kind regards,
Pru - Safarihoek marketing team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The lodge is located at the top of a hill overlooking a watering-hole. The main feature is the terrace and dining room overlooking the Etosha reserve. We found the staff friendly and eager to please. When we had a problem they handled it quickly including not charging us for the wine we had consumed.

We did three game drives with an excellent guide. Despite the severe drought we saw a wide selection of animals including lions, both white and black rhinos, giraffes, elephants, many types of antelopes and numerous birds. The drives cover a large amount of ground with one more than 80km long.

Between drives the hide at the watering-hole is a great feature. Go midday when the animals come to drink.

Meals were good. It is a set menu but they did accommodate a gluten free member of our party. The wine list is good. The wine lounge is below the terrace and less attractive than drinking on the terrace.

WiFi is available in the main area. You can also get a 3G signal.

We stayed in the family villa. Again this had a great view over the waterhole and reserve. Unfortunately the lodge did not have keys for all the doors! The room was comfortable but felt dated and would not be regarded as luxurious. The bathroom lighting was poor and the shower missing anywhere to place the shower gel and shampoo. Hopefully theses issues can be fixed.
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EtoshaHeights, Sales Consultant at Etosha Mountain Lodge
Responded 4 Aug 2019
Safarihoek Lodge would like to thank you for allowing us to contribute to your African adventure and do hope to welcome you back to Etosha Heights Private Private Reserve. Thank you so much for taking the time to write a review for us, we greatly appreciate it. Thank you for pointing out the minor issues we can have a look at.

Thank you for becoming part of our pride, stay well and hope to see you again someday!

Kindest regards,
Annemarie, Danize & Mariska
Outjo Sales Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We enjoyed a wonderful two night stay at Safarihoek. Our room was immaculate, luxurious, spacious and spotlessly clean.
The staff was professional, friendly and went out of their way to make us feel at home. A special thank you to Theresa, Jaco and Jason for your individual attention, each in their own way. Theresa in particular showed us the real meaning of Namibian hospitality.
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Date of stay: May 2019Trip type: Travelled as a couple
Room Tip: "Corner suites are large and sunny"
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EtoshaHeights, Sales Consultant at Etosha Mountain Lodge
Responded 2 Jun 2019
Safarihoek Lodge would like to thank you for allowing us to contribute to your African adventure and do hope to welcome you back to Etosha Heights Private Private Reserve. Thank you so much for taking the time to write a review for us, we greatly appreciate it. Thank you for becoming part of our pride, stay well and hope to see you again someday!
Kindest regards,
Annemarie, Danize & Mariska
Outjo Sales Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We spent 4 nights here and didn't really want to leave. Our room was fabulous looking out over the waterhole and savanna to a seemingly infinite horizon. Food and drink excellent too, including the best oryx steak I ever had. But it was the people who made it superb. Michael was the best guide in our month in Namibia, it was always interesting being out with him and he really understood how to make it work for us. Equally, the likes of Llewellyn, Jackie, Maggie and many others were superb. We saw everything we wanted to: rhino, elephants, giraffes, lions with fresh kill and much more. When the whole team sang us goodbye, I was in tears!
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Date of stay: January 2019Trip type: Travelled with family
Room Tip: Our family room had two separate bedrooms each with bathroom and a lounge between, which was a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SafarihoekLodge, Sales Consultant at Etosha Mountain Lodge
Responded 27 Jan 2019
Safarihoek Lodge would like to thank you for allowing us to contribute to your African adventure and do hope to welcome you back to Etosha Heights Private Private Reserve. Thank you so much for taking the time to write a review for us, we greatly appreciate it. Thank you for becoming part of our pride, stay well and hope to see you again someday!
Kindest regards,
Annemarie, Danize & Mariska
Outjo Sales Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I have been in Namibia for 16 days. I traveled around the country. This hotel was the worst one. The room was oke but the shower had almost no water. The swimmingpool was muddy on the side and messed up my shoes. The cocktail i ordered had ants in it. Birds where eating bread that was prepared at the buffet,( no staff did anything about it, not healty). Its also the first hotel who askes for money if you want to use wifi(100mb a day for free). Some good points: the staff is friendly and the best bacon I had in Namibia. In short, will not come back at this lodge.
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SafarihoekLodge, Sales Consultant at Etosha Mountain Lodge
Responded 27 Jan 2019
Good Morning

Thank you for your review. As we would like to inform the lodge of the above review and would like to improve on our standards we would like to ask your date of travel and your booking name as we would like to see in which room you stayed to be able to attend to room issues as well.

If you do not feel comfortable to reply here, you are more than welcome to send us an email to resnam@naturalselection.travel

Kindest regards,
Annemarie, Danize & Mariska
Outjo Sales Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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