A piece of heaven in Etosha Heights... but client service needs improvement...
This lodge is one of the most beautiful ones we had during our trip. The lodge is well located in Etosha Heights in a private game reserve. Our beautiful room had a wonderful waterhole view.
We were welcomed by Jason (thanks God he was there)...he received us with fresh towels to refresh us and helped us with our luggage. Jason was always very friendly and doing the extra mile for us and the rest of customers. He is the key person of this lodge!
We also had a very professional and kind guide that took us for an early morning game drive. Thanks to him we learned a lot a thinks about animals and their behaviors.
Regarding the diner, the food was good but not amazing (if I compare to other lodges I visited before). Furthermore, they dishes were quite small and I felt a little hungry at the end of the diner. The wine also needs improvement.
Our disappointment comes from the service we were expecting from a luxury lodge such as this one. We had the impression that staff was annoyed. They never came to us to check if everything was doing well or simply say "good morning" or "hello"...
Unfortunately we also left the lodge with taste of disappointment generated by a big fight that took place at the manager office while we were enjoying out last breakfast before doing the check out. We felt very uncomfortable listening people yelling very hard.
Last but not least, my wife enjoyed reading 2 magazines that were available in all rooms + several copies available at the living room. She said to one of the employees that she liked the magazines very much and asked (to be polite) where she can obtain these magazines (she was expecting to receive these 2 magazines from the lodge especially as the magazines were not new at all). The answer she got is that the lodge can sell her these old magazines for Nad 150...???
Not very professional for a luxury lodge with amazing amenities, amazing location and amazing views but poor first class client service...
The lodge is located at the top of a hill overlooking a watering-hole. The main feature is the terrace and dining room overlooking the Etosha reserve. We found the staff friendly and eager to please. When we had a problem they handled it quickly including not charging us for the wine we had consumed.
We did three game drives with an excellent guide. Despite the severe drought we saw a wide selection of animals including lions, both white and black rhinos, giraffes, elephants, many types of antelopes and numerous birds. The drives cover a large amount of ground with one more than 80km long.
Between drives the hide at the watering-hole is a great feature. Go midday when the animals come to drink.
Meals were good. It is a set menu but they did accommodate a gluten free member of our party. The wine list is good. The wine lounge is below the terrace and less attractive than drinking on the terrace.
WiFi is available in the main area. You can also get a 3G signal.
We stayed in the family villa. Again this had a great view over the waterhole and reserve. Unfortunately the lodge did not have keys for all the doors! The room was comfortable but felt dated and would not be regarded as luxurious. The bathroom lighting was poor and the shower missing anywhere to place the shower gel and shampoo. Hopefully theses issues can be fixed.
We enjoyed a wonderful two night stay at Safarihoek. Our room was immaculate, luxurious, spacious and spotlessly clean.
The staff was professional, friendly and went out of their way to make us feel at home. A special thank you to Theresa, Jaco and Jason for your individual attention, each in their own way. Theresa in particular showed us the real meaning of Namibian hospitality.
We spent 4 nights here and didn't really want to leave. Our room was fabulous looking out over the waterhole and savanna to a seemingly infinite horizon. Food and drink excellent too, including the best oryx steak I ever had. But it was the people who made it superb. Michael was the best guide in our month in Namibia, it was always interesting being out with him and he really understood how to make it work for us. Equally, the likes of Llewellyn, Jackie, Maggie and many others were superb. We saw everything we wanted to: rhino, elephants, giraffes, lions with fresh kill and much more. When the whole team sang us goodbye, I was in tears!
I have been in Namibia for 16 days. I traveled around the country. This hotel was the worst one. The room was oke but the shower had almost no water. The swimmingpool was muddy on the side and messed up my shoes. The cocktail i ordered had ants in it. Birds where eating bread that was prepared at the buffet,( no staff did anything about it, not healty). Its also the first hotel who askes for money if you want to use wifi(100mb a day for free). Some good points: the staff is friendly and the best bacon I had in Namibia. In short, will not come back at this lodge.