The pool looks great online and the hotel is covered in signs saying they are doing social distancing but they aren’t. The pool was crowded to the point where you could barely get around people. It is loud and most certainly not relaxing. You would need to be up to wait in a line at the gate early in the morning to ensure a seat - and even if you get one it feels unsafe. I addressed this with the hotel and they did the generic apology - but if you want a covid safe experience I would stay away.
If this was based on the Staff alone I would give it 5 stars across the board.
I like to talk to the staff, and I can say from the front desk, to the pool staff, to the housekeepers and valets every single one of them was nice, patient and very helpful.
The Hotel Lobby, grounds and pool are nice and well kept by the staff, kids loved the lazy river.
The rooms. The rooms need an upgrade. I understand that this is a Kids hotel but the rooms are a little dated, needed a fresh paint job and the furniture in the room (chairs) are old.
I was happy for the mini fridge and the room safe but the coffeemakers need to be replaced with better models and a microwave should be an addition.
Hotels say they are a fire hazard but any electric appliance can be a fire hazard, I get that they want you to buy their food and not make your own but I may want to reheat what I couldn't finish at lunch.
Excessive fees; You pay for the room charge and taxes and then they add on for
- Valet parking $40.00 a day
- Self parking $30.00 a day
- Internet $15.00 a day
- Resort fee $40.00 a day
- Room service has a $5.00 delivery fee and a 22% surcharge added to your bill,
and that's not the tip either.
Restaurant's; On their website they have a few listed but they're not all open when you get there.
Its a big hotel, if you are not down for breakfast at their ONE open restaurant by 7:00-7:15 AM you better be prepared to wait upwards of an hour to eat.
Your other option is to wait it out at Starbucks where the line has 50+ ppl on it or leave the hotel .
Not fun when you have a few hungry kids @ 9:00 am that want to eat.
Lunch options are limited to the outside pool bar and grill and its expensive for chicken tenders and fries or a hotdog.
Not all restaurants listed are open everyday and its hit or miss if you can even get a reservation.
We flew from CT to Orlando for our first pandemic flight with 3 kids. We are elite rewards members and though no real perks offered, our room was ready early at about 11 am. The hotel was busy and there were crowds in the lobby, restaurants and bar areas. We just avoided those as much as possible. Mask wearing in the building was great, but basically no mask wearing outside other than by employees. Our room was clean. We had no housekeeping during out entire stay and would just grab towels from the staff in the hallways. There was a mini fridge in our room, but no microwave or coffee maker. This presented our biggest challenge, as we did not eat at any restaurants with indoor only seating. The Starbucks line for coffee in the morning was as long as the line to get into the pool. We tried driving to D & D for coffee one morning instead and regretted it. Yuck to Dunkin coffee in Orlando.
Most of our meals were poolside from a very limited menu. This didn't bother us, because the purpose of our trip was sun, fun and family time. We also went to get Italian ice from Jeremiah's down the road. Poolside service was great, but the rarely cleared the plates and cups. If you don't go down to the pool at 8 am, it's almost impossible to find a lounger. This is about our 10th stay at this property and would definitely go back. The lazy river and vastness of the pool, made it possible to social distance and still relax. Our son loved playing volleyball with others and just kept his mask on while doing so.
We traveled over Easter weekend and Orlando was packed. We attempted to order pizza for delivery from a nearby restaurant and they quoted us 2 hours for delivery and 1 hour for pick up. We ended up driving to pick it up and then heard the kitchen staff say that they couldn't accept any other orders.
The website said that the 40 resort fee included two welcome drinks, which we never got. I contacted the front desk and they said that those were no longer being offered because the park shuttles were back. I informed that that we were not using the shuttles and they credited our account.
#orlando #pandemicTravel #OrlandoFl #JWMarriottOrlandoGrandeLakes #JWMarriott
My husband and I wanted a nice relaxing getaway after COVID vaccines (4/4-9). We wanted a nice resort with a big nice pool area and lazy river with restaurants onsite so that we wouldn't have to leave if we didn't want to. We settled on JW Marriott Orlando because it's pool area came up as one of the top ten in Orlando. We flew into Orlando and had an easy Uber ride to the resort. We checked in around 6:45pm. Check-in was quick and easy. We were located on the 15th floor facing the beautiful parking lot (kidding). We were asked if we wanted to upgrade to a pool/golf course facing room but it was going to be $50/pn fee. We passed on that offer. We chose not to rent a car because the fees were $35/self park and $40/valet. Why do we need to pay to park ourselves, while paying for the room and hotel fees??? Okay, so we got over that and figured we could Uber if we really needed to go off the property.
Dining: Very Expensive and not a lot of choices on any menu. We ate at The Kitchen 2 nights. Not because we wanted to, but because the options were very limited. I had a $12 desert that tasted great, but I could've eaten it in 3 spoonful's. The pool bar was fine for lunch. we waited over an hour or more for our salads and wraps, but it was the first day so we weren't stressed. FYI - the 18% gratuity is automatically applied at the pool. No way around it. We looked at the menu at Primo (Italian Dinner) each night, but it did not even have spaghetti and meatballs. Everything is so upscale-ish that I have no idea what our kids would have eaten is they came with us. This restaurant is Citron in the morning for a $25 pancake w/o meat, and $30 plus tax for a buffet breakfast (we refused to eat here at that price). The Lobby Bar is an even more limited menu (never ate there). Starbucks is only open from 6am-4pm. My French vanilla small coffee cost almost $4. There was another eatery for sandwiches' and lite-fares, but they were closed. There is a little store for items you forgot, but it's small. We saw many families ordering Ubereats or some other delivery food. If we had to choose a favorite restaurant it would have been the Golf Pub. At least they had wings, burgers and fries, etc. Still pricey with 10 wings for $24., but we had to eat!
Room: We had a king bed room and it is nothing special at all. There is a small refrigerator and safe, but no microwave. Also, every room has a small balcony with no chairs. Next time we will definitely stay back off Rte 192 so that we can stay in a full 1 bedroom unit with a kitchen for a percentage of what we paid to stay here. Also, it seems like it is by itself in the area. You definitely need a rental car unless you are just spending time at the Parks. They do provide transportation to Disney Parks.
Ritz Carlton: You can use the amenities at the Ritz, but it is definitely for adults. The 2 restaurants there are even more expensive than JW Marriott. I saw an Aged Ribeye for $200. a la carte.
This resort is nice and clean, and the staff are nice enough. I guess it's just not for us. I was really upset that at no restaurant did they have a baked potato!
FYI - After 11:00pm do not get hungry or thirsty..... Everything is closed and shut down.
We have stayed at this JW Marriott and the attached Ritz many times over the years for both work and pleasure. We have enjoyed our time in the past. This was our worst experience to date. I know that because of covid things are different. I don't expect the same service but I do expect the same high standards. Staffing seemed limited and unresponsive.
1. While the hotel had signage about masks and limited occupancy in the elevators, guests absolutely did not abide by these rules. Guests were not wearing masks in the lobby as they sat around and ate, drank, talked on phones and socialized. The common areas where more like private parties.
2. Guest would walk into the elevators without masks while drinking glasses of wine. It was social hour and there was no concern for safety. Never did I see an employee say a word. When a group tried to get on my elevator I told them absolutely no.
3. We went outside to look at the pool. No chairs available, filled lazy river, no space at all between groups. We did not use the pool.
I chose to travel during covid. In doing so I assumed that people would still be taking this pandemic seriously and using common courtesy. Most of us are still patiently awaiting our turn to get the vaccine. If guests can't put on a mask when they are in public, the hotel should have asked them to leave. The employees were all wearing masks and their safety was at risk as well.
We used the app to ask for more towels, soap, etc. After being out for 9 + hours we didn't get those items. We had to call the front desk where an employee apologized and said they forgot to put in the request.
Bottom line - the hotel needs more staff, they need to enforce rules with the clientele (just as the major theme parks do) and they need to provide service at the levels that you expect and are paying for at a JW Marriott.
We are hotel people....but if you aren't getting the perks of staying at a hotel a vacation rental just seems like the better value.