I have been staying at Red Roof for over a month while I'm waiting for a rental property to become available. This hotel is super clean and comfortable and the staff has been amazing. The hotel is dog friendly so it's been really nice to meet other dog parents here. Many of the hotels in the Orlando area do not welcome pets and boarding is outrageously expensive here as they take advantage of tourists. The staff starting with manager Carlos has been professional, helpful and they have gone out of their way to make my stay more comfortable knowing that I had planned to be here for two weeks but one delay after another has extended my stay.
If there is a problem on the property the staff is quick to act. Luis at the front desk has also been wonderful to work with.
I have seen a few people give them a hard time at the front desk over nonsense and the staff remains professional and polite in spite of how rude some customers can be when they want a free room.
The cleaning staff is also absolutely amazing and I wish I could hire them to clean my own home in the future! This is the first time I have ever stayed at a moderately priced hotel that was absolutely sparkling clean.
Bravo Carlos and team. Excellent work. Thank you for giving a safe temporary home to myself and my dogs. I will be forever grateful and I will always refer guests to this hotel.
One last thing make sure that you sign up for the rewards program because it's very valuable and you will earn free nights.
I have had the worst experiences with this hotel chain. I have stayed in 2 different locations and had issues with both. The manager refused to do anything about it. I even left reviews and I was not contacted. I booked a room to EVACUATE for the category 5 Hurricane heading my way. I then tried to cancel within the time frame that was given to me since we needed to move further inland. But they will not cancel my reservation without charging me. Even though I have 9 MORE hours to cancel per the email I received. I’m not changing vacation plans. I am trying to keep my family safe from the hurricane. Don’t ever waste your money or time with this hotel.
check in late. ac thermostat not working. was told maintenance would come fix after 1 hour feel asleep in hot room. first contact with Mr. Yeguez sent maintenance to check AC. AC thermostat on wall broken but AC unit has to be adjusted at unit (would of been useful info at 1am not 11 am). Mr. Yeguez said he would offer 20% discount because AC was not broken. We argued I said I was going to call corporate he was very hostel and angry and refused to talk to me. i called to try to speak to him and was told I could leave a message for him if I wanted. he refuses to look at the video and will not take responsibility for his employee who repeatedly stated that maintenance would fix the issue with AC.
I received this email from him the next day .
Dear JAMES CHRISTMAS,
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ORLANDO WEST - OCOEE. As you already know and were very well aware, the A/C unit in your room was working perfectly fine (This was shown to you by my maintenance staff member). Regardless, just a few minutes after you came down to the front desk, the first thing you did was threaten me to "call corporate" if I did not give you a full refund (I have video footage of this). It is clear that this was your only purpose. For this reason, I told you that we do not fold to threats because we are not the mediocre type of business. Regardless, because you claimed that you did not know that you could set the A/C unit, I did give you a 20% refund for the 1 night charge. Have a good rest of the day.
Red Roof Inn - Red Roof Inn Orlando West
Our air went out at home so we booked a room at red roof inn in Ocoee, FL
Carlos was the one who checked us in and out. The service was great and the room was clean as well. It was a peaceful night and nice and cool. Thank you Carlos and thank you Red Roof Inn.
Stayed at the hotel for 4 nights. First two nights did not have enough towels and had to ask for them. There were four of us in room (2 adults, two children). Checked out on Monday (Memorial Day). Made sure room (including bathroom) was clean and everything was in place. Tuesday got charged $120.00 extra because there was make-up on pillow case and blanket. I was sick night before and had to lay down immediately. You mean to tell me makeup doesn't wash out? I have never had this happen before! Beside all this, there was a lot of noise and thumping above us (we were on the 1st floor) and a loud party two rooms down from us. This seemed to be acceptable by hotel staff. Called Carlos and he said they will not be able to remove make-up which is simply not true. Judging from reading other comments,I feel like this is a way to make more money from customers. Very disappointing.