This was my 2nd Stay Alfred stay this month.
Earlier this month, I was part of a group of 3 and we stayed in Tower 2, suite 2402. The suite was nice and clean. I stayed in the room without the ensuite. The room was good sized with a queen/double bed.. it included a desk and decent closet. The bathroom was large, but not particularly modern. Overall, it was a good stay.
This most recent trip, 31 Oct - 4 Nov, we stayed in Tower 1, suite 1701. This building seemed smaller but the suite appeared much bigger! I stayed in the room with the ensuite and it was HUGE. The king sized bed was so comfy. Even though the duvet was covered well, when part of the sheet came off I saw there was a small stain :-( The TV in the room was a nice touch, but something was wrong with the display and despite having a similar Samsung model at home, I could not figure out how to take it off. I absolutely loved having a balcony attached to my room but the view was fabulous from all the balconies. Everything was clean and there were lots of nice touches like detergent by the washing machine.
We took Uber/Lyft everywhere - they were always like 2-3 minutes away and really affordable. The 24 hr Walgreens and Publix are in walking distance, along with a gas station. I walked to the Walgreens many times and very late at night, always felt safe.
My favorite part of Stay Alfred is the check in/out system. They provide you with a code to enter the building [Tower 2] and then very easy to understand instructions to use a key cafe where you receive the fob and access card that allows you to enter both buildings and your suite. All of this is clearly outlined in the emails sent prior to your arrival with specific details provided about 48 hours before check-in. During our stay we never needed to contact anyone so I did not miss a front desk. They do have a 24 hr customer service number and live chat if you do have questions.
I was never a fan of hotels and have been opting for AirBnBs during all my trips for the last few years. Now I am really looking forward to using Stay Alfred on all my future trips.
Resort fee, valet parking (highly suggested in this sketchy neighborhood), limited services unless you use their app (front desk worthless), NO phone support (you call them, are put on hold forever then you are told to leave your phone number for a call back. Only NO call back was received. Gave up trying to stay there and moved on. BTW - even firm I booked the room through was surprised by all the undisclosed fees.
We booked through booking.com & between booking and our stay membership changed. When we arrived the reception staff could/would not give us a key and told us to go online to the Stay Alfred to get a code for our key. The person on the online chat tried to charge us for the room again - I had paid in full already. They ultimately acknowledged this and then wanted £33.90 for apartment cleaning but my card had expired. Ultimately they dropped this charge after about an hours online debate ... an absolute pain in the arse. During this time reception staff rolling eyes and being no help whatsoever. Other guests arrived - same thing.
We are 50+ had paid over £250 a night for the apartment and had booked what we thought was a managed complex - we just wanted to get into my room after driving 5 hours. My husband had to return the rental care while I sorted this out online via a chat ... REALLY!
The apartment itself was good, one of the two toilets was broken. We didn’t have the energy to deal with reception to get it fixed.
The area is safe and walking distance to Brickell for accessed on foot to restaurant, supermarket, drinks etc.
Overall if the staffing was better I would recommend it more highly, but who wants to have to spend an hour online before or after arrival to get their key? What is your time worth? I am old fashioned I want customer service when booking holiday accommodation not a logistical headache.
The hotel is well located, the room was great and the service was very good.The only note is regards to the need for child safety with respect to the balcony of the suitable. It would be good a closing system of doors that give access to the varanda. We like a lot of the hotel and we will return a day.
NOTE: This place is now called "Stay Alfred Brickell". We booked a two bedroom condo. it was perfect. very clean easy to get over to downtown area to meet friends. Be sure to read the arrival/check in process. check in parking is at the building across the street. check in was smooth and easy. Don't be one of those people that freaks out about paying for valet parking. It's not worth the stress. There is little to no street parking.
There is a Publix grocery store and a Walgreens drug store two blocks away. Super convenient. We were there for a pre-cruise stay and found it very easy to get on/off the highway to the hotel.
If i had one complaint. the room can be loud. It has very nice tile flooring throughout but there are no rugs or anything to absorb sound. I heard no street noise even though we were on the corner just above the hotel entrance. I would stay here again.