Marriott has once again proved its below standards.
On the plus side though, check-in/out were easy, heated pool was nice, laundry machines excellent (free but provide your own detergent). Staff courteous and would provide fresh towels/toiletries upon request. We did not have housekeeping service because of Covid situation.
Location is good to access various attractions and under 3 hours drive to KeyWest.
On the negative side, the hotel in general sucks. Hallways dirty and not vacuum cleaned for several days. Breakfast area filthy and tables not cleaned after each guest’s use. Our rooms were not clean and luckily, we had wipes and upon wiping surfaces, knobs, bathroom, appliances etc, the cloths were black. There was hair still in the shower drain which we had to pick up and discard.
Breakfast: first day, was pretty good with some variety; then it went all downward. Two days, NO breakfast because apparently the goods were not delivered. We had to go out and buy b/fast but the hotel would not refund nor give a voucher. BJs club is less than a mile away and management did not even attempt to get the basics (cereals, milk, fruits) for the guests. Following days, very skimpy – eggs (scrambled or omelet) were like rubber, probably from frozen or canned containers. There were some egg/sausage sandwiches from two days back – so disgusting. No fruits – either fresh or cups. No provision for vegetarian guests. Some blueberry and apple/nut muffins were so gross and stale. All in all, quality of food was less than acceptable and mostly what one can find at a DollarTree store.
To top it up, one day, the coffee machine broke and, not only food choices was bare, there was no coffee when the cafetaria opened at 6:00am. The reception had no more in-room coffee pods as well.
A staff was bold enough to tell us that the hotel miscalculated their orders and thus did not even have adequate provision for the guests. The hotel was sold out way before the holidays giving catering services ample time to provide adequately for guests.
The poor management is appalling.
Don't even try to contact management or the members loyalty department - they never called back.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC