We had stayed here before. It was OK as a basic hotel at a decent price. But this time was awful. When we first opened the room door, we thought someone had been smoking in the room. We informed the desk, which offered to spray, but we let it go. Then we saw an open bar of soap in the bathroom. They gave us more soap. When we returned after the first day, our room had not been serviced. We told the desk. They said they would be sure it would be the next day. After the second day, it had not been serviced. We ran out of tissues and toilet paper. Had to go down and get more. We complained again and got assurances. It happened again on the third day. Are you kidding? NOT SERVICED AT ALL. In addition, the elevator floor was filthy. The sink had not drain stop. They left us only one cup for coffee or bathroom. DON'T STAY HERE.
We stayed here because it was very near the hospital as my father was having heart surgery. We went to check in at 5 pm. We were told that they had no television (local channels or cable) and that our room would be upgraded to a king due to this. Then they let us know that our room still wasn't clean. Said to come back at 7 pm to check in. The upgraded room turned out to still be a queen bed and was right next to the elevator, which kept me up all night. The counter in the bathroom is completely delaminating. The top blanket on the bed was filthy! It had stains and hair from the last tenant. The hotel is in complete disrepair. We paid $125 per night. We could have stayed at a dozen other nice hotels for this price, but mistakenly chose this place. There are signs around the parking lot that warn of vehicle break ins. I was a little worried, so I kept looking out and sure enough, there were people just walking around from the apartment complex next door. This is a $65 hotel at best.
The hotel is on the average side and probably more reflective or 2.5 rather than 3. For the price, one could almost rate it poor rather than average.
Rooms were ok & felt generally clean however our room did not get cleaned or fresh towels on the third day. Housekeeping was stilling cleaning rooms at 8:30 pm. I felt sorry for the lady - she said they were short staffed & way behind.
Check in was slow & the pricing did not match the online confirmation. The person at the desk tried to correct the problem but I still got over charged.
Breakfast is less than most other hotels at this level. The selections are very limited.
The hotel has self service laundry but the washing machine was broken and not repaired during the 3 days we stayed there.
It’s not within walking distance to many restaurants.
In the end, it’s really overpriced for what you get.
Staff was nice. The room was clean. AC unit worked well. Nice size room. The pool and hot tub were nice. Area was clean. The breakfast left a lot to be desired. The eggs were powdered, which is ok. But 2 of the morning we were served chicken sausage. And the other morning chicken gravy. I give 3 stars because of breakfast. We ended buying breakfast our third morning. Did not save money. If you don't expect breakfast this place is a nice hotel otherwise.
The room was appointed well with nice amenities. The staff were nice, and the breakfast was ok. The room could be updated some, but overall it was good. The room was spacious. It was in a good location.