At check in gave the clerk my ID and credit card. Several minutes later she came back tossed my cards through the slot under the security window and said "you don't have a reservation here". Went out to my car to retrieve the confirmation number (should have had it with me) and returned to the office. Showed confirmation #, got heavy attitude bordering on hostility and clerk walked away to computer. 10 minutes later, with assistance from what I presume was her husband, she tossed the paperwork under the window for me to sign and told me there was a $10 deposit if I wanted the phone turned on. Signs everywhere stating I had something like 20 minutes to request a room change. (Reservations were non-refundable.) Got to my room and it was filthy. I can't describe what was caked on the bathroom floor! Returned to the office, more ATTITUDE,showed anther room that was acceptable although there was a 1"+ gap under the door and roaches were everywhere outside. (Blocked the door gap with a towel). Later, turned on the TV and it was set to a hard core adult channel. Fortunately I didn't have small kids with me! Signs everywhere saying no pets, yet as I was unloading folks several doors down exited their room with two large dogs. There are much better places in the area!
Me and my friend stayed at this place over the weekend and regret it so much from the moment we opened the door to the room. Amenities were free wi-fi but no signal in our room. The TV wasn't working at all, until we had them come to the room and fix it. They looked at us like we did something to it. If we wanted phone service we would have to give a deposit for it. Towels were so dirty and to top it off the room was infested with roaches. When my friend went to complain they gave him so much attitude. Plus we had a friend drive us there which we needed to give a $10 deposit for, which he left at night. When we checked out we only got $5 back from the deposit. Not the place to stay ever!
We have a cat and in the front desk they say that charge 10 dollars for pets and they charge us 25 dollars. The check in time should be at 11 and we got there 11:45 and the room wasn't ready yet. We leave before the check out time and they didn't give us back our deposit because we are leaving at night.
I don't normally write reviews, but I had to make an exception for this hell hole. I wish I could give this place negative stars. First and foremost, the staff (Indian couple and their son) were extremely rude. I asked for an extra blanket and his response was "we are sold out." I then asked for an extra pillow and his response once again was "we are sold out." I have no issues with persons of the Indian race. I in fact was born in India myself.
Now the terrible room! There was a dead fly on one of the pillows which was the very first thing we spotted. The Indian guy miraculously brought another pillow even though they were "sold out." The room smelled of urine and everything was filthy. The floors were stained, the curtains were disgusting and the air conditioning gave off a nasty smell.
Stay away from this terrible and wretched place.
1st - The staff was extremely rude.
I booked the room knowing I would be leaving after work and making a 5 hr drive to get there. I called at 6 pm to let them know that I would be arriving after 11. All seemed fine. I called again at 10 to speak with the night person and to reconfirm because it was looking closer to arriving at 1 am. The lady gets mad at me that I am not there yet, telling me that If I have until 10:30 or shes canceling my res. After dealing with her rude attitude for a few minutes, someone else got on and said ok.
2nd - We arrive and they don't have a non smoking room that I reserved.
3rd - the room was gross and stunk!!! The whole property looked rundown.
but it was late.
4th - We were in town to take friends to the train station. We were checking in and then gonna leave to drop them off. The night guy was stalking us and when he saw more than 2 people got out of the car, he pounced. Told us we had to leave. When I explained that we just drove 5 hrs and that were leaving again to go to the train station. He said you have 5 minutes and was gonna wait there.
Then he said for visitors we had to pay $30 cash.
At first I paid, but by this time I just barely saw the room. I demanded a refund and we left.
DO NOT GO TO THIS PLACE!!!