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All You Need to Know About the Rooms
at The Catrina Hotel

Room/Suite (16)
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Hotels.com
Booking.com
US$ 134
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Free cancellation until 29/11/19
Reserve now, pay at stay
Lol.travel
US$ 138
US$ 120
View Deal
SAVE US$ 18
Agoda.comUS$ 127
TripAdvisorUS$ 138
CancelonUS$ 138
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... and the breakfast was very basic (nothing cooked), but the room was clean and the staff were helpful. WiFi was fine, and...
Average at best. Breakfast was poor and the room floor was dirty Rooms had cobwebs on the ornaments . Cars parked in front of...
Room appearing as though it had previously had the door kicked open, and someone pinned against the wall (I took photos)....
Featured room amenities
Room service
... from 101 and 92 .... i also love the menu they have for room service if u want eventho I didn't use it....Pool was available...
Housekeeping
The housekeeping staff doesnt bother you each morning, but not only that, they actually take their time and clean your room...
Safe
... CLC hotel options my company offers are often not so fantastic, but as long as they are safe, clean, and cordial, that's fine.
See all room amenities (24)

Reviews that mention rooms

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It's no 5 star hotel, and the breakfast was very basic (nothing cooked), but the room was clean and the staff were helpful. WiFi was fine, and free. Nice towels, actually. It is on a busy street so you might ask for something toward the back. In all, a good value but not at all luxurious.
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Date of stay: May 2019Trip type: Travelled solo
Review collected in partnership with Cancelon.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from INNsight, Guest Relations Manager at The Catrina Hotel
Responded 2 weeks ago
Brian:
Thanks for the detailed feedback. I am glad to know that your overall stay was nice. Thanks for all the positive comments regarding our staff and all the on-site amenities. We would love to host you again on your next visit to the nearby area!

Tip: If you book your stay directly on our official website TheCatrinaHotel.com (instead of OTAs) then you will get some excellent deals at the lowest possible rates anywhere online!

Thanks for choosing to stay with us, your recommendation would be highly appreciated.

Best Regards,
The Catrina Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Average at best. Breakfast was poor and the room floor was dirty Rooms had cobwebs on the ornaments . Cars parked in front of the front door made for a disturbed night sleep. It's iy good as a pass through hotel but not worth the rate charged
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Date of stay: January 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from INNsight, Guest Relations Manager at The Catrina Hotel
Responded 2 weeks ago
Naren:
Thanks for the candid feedback. I am sorry to hear several things during your stay did not meet your expectations. I ensure you that all the critical comments which you have included in this feedback will be passed on to the concerned staff. Still, I do hope you give us another chance so that we can get an opportunity to reach your expectations!

When you are ready for the next visit, be sure to book your stay directly on our official website TheCatrinaHotel.com where you will find the lowest possible rates in comparison to OTAs!

We hope to see you soon.

Best Regards,
The Catrina Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Room appearing as though it had previously had the door kicked open, and someone pinned against the wall (I took photos). Received two lotions and conditioner, but no shampoo. Internet was slow. Despite me checking in on the first night, I received a call the following evening asking if I was going to check in to the room. I stated that 'I have already checked in' , to which they replied
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Date of stay: July 2018Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HowardJohnsonSanMate, General Manager at The Catrina Hotel
Responded 5 Aug 2018
Dear Guest: thank you for your feedback we apologize about the confusion . thank you for staying with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
To start with good things; internet very fast, bad is nice, AC is working good. But then the room was not very clean. the floor should have rectifications. The safe is not working and they can't fix it! The breakfast very simple, they can add some items to make is acceptable. TV picture is not very good also.
Check in was fast on the night. Staff told me I have only one night but when I show him print out he accepted it. Overall not bad.
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HowardJohnsonSanMate, General Manager at The Catrina Hotel
Responded 5 Aug 2018
Dear guest : thank you for taking the time to write a review we appreciate your feedback thank you for staying with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
I typically don’t write reviews but I make an exception when humanity will benefit.

How this place has a 3.5 rating could only be because of many false reviews. Contrary to other information this motel is NOT recently renovated. All of my room furniture and fixtures were very well worn. The AC seriously seems to be from the 1960s - no joke (check out those knobs in the photo - absolutely hilarious). The TV is also pure garbage and while HD Dish Network is provided the remote does not allow you to modify any of the settings properly. My TV was stuck with gray bars cutting out a good portion of the HD screen with no ability to adjust.

When it comes to the management BEWARE. I had to cancel my credit card within hours of visiting and I suspect an illegal card skimmer is in use unknowingly to them (less likely) or worse a member of management copied my card details so they could use it for online purchases (more likely). What a huge hassle with autopay so it’s not worth any money you may save staying here.

I also don’t think they do any normal maintenance. Basic things like touch up painting have not been performed in a LONG time unless a wild zoo animal recently occupied my room (maybe ???). Whoever installed the flooring was an amateur at best. The quality was comical even at the price point. It’s seriously like the entire room was put together from things pulled out a dumpster installed by watching DIY videos. It’s also dirty as hell.

There are plenty of other budget friendly motels nearby that have truly been renovated professionally. Don’t repeat my mistake to save a few bucks. When I think of Howard Johnson my mind does not think high end but even Wyndham should be embarrassed to be associated with this poorly run dump.
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Date of stay: June 2018Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HowardJohnsonSanMate, Manager at The Catrina Hotel
Responded 5 Aug 2018
Dear Guest: we are very sorry about your bad experience we apologize . we are reviewing all your comments and referring them to the right department to work on it. thank you for your comments we appreciate your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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